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Worldcare Travel Insurance

Worldcare Travel Insurance Questions & Answers

Comprehensive Plan, Domestic Plan, Multi-Trip Plan, etc...
4.4 from 1,918 reviews

50 questions from our users

Heinrich B.

Heinrich B.asked

Worldcare Travel Insurance

I took out a policy to travel to Japan. I am now not going. There seems to be no way to actually cancel the insurance? Or at least I could not find a way. Should be clear - no travel, refund the insurance premium?

1 answer
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Heinrich, give us a call on 1800 008 614 and we can answer any cancellation questions you have. If your cancellation is related to COVID-19, these FAQs may also be of assistance: https://www.worldcare.com.au/covid19-faqs/ Kind regards, Tegan

G Griffin

G Griffinasked

Worldcare Travel Insurance

Hi, if the Australian Government or other official authority issues a Do Not Travel warning to the specific region or country I am booked to travel to, and that warning is given after I purchase your travel insurance policy and after I book my travel arrangements (flights and accommodation), would you cover me for cancellation of my trip? Kind regards, Gillian

2 answers
Bent O.
Bent O.

I had the same issue and rang them directly (as suggest by them below) and got a detailed answer rather than ask in a review site.

Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Gillian, thanks for your question. You can call us on 1800 008 614 to discuss. Kind regards, Tegan

Andrew

Andrewasked

Worldcare Travel Insurance

If my trip gets cancelled due to the coronavirus will I receive a full refund?

2 answers
CraigS
CraigS

You need to ring WTI & talk to them about your specific circumstances. Don’t assume anything. It’s likely your conversation will be recorded for future reference if needed, for both parties benefits.

Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Andrew, I'd suggest calling us on 1800 008 614 to discuss your individual circumstances. Spot on Craig!

Marisa

Marisaasked

Worldcare Travel Insurance

Will I be covered for the caronavirus if travelling to Bali in September 2020

3 answers
Courtney Soutar
Courtney Soutar

I personally ring them and ask them questions... for this i would be ringing!

Myles_F
Myles_F

I would also be calling the Insurance company and ask questions as you can never be sure with these things.

Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Marisa, thanks for your query - you can give us a call to discuss on 1800 008 614. Kind regards, Tegan

Stella

Stellaasked

Travel Insurance - Comprehensive Plan

I am travelling to Europe in April via Melbourne. I live in Regional South Australia and will be flying on a regional airline to Melbourne the night before to avoid travel delays. On return to Australia there is no connecting flight back to my city the same evening so i will be staying overnight in Melbourne again. Does Worldcare cover me from when I leave home to when I return home or do I require separate domestic insurance for those parts of my journey

1 answer
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Stella, that's a great question.
The following is from our Product Disclosure Statement (PDS) regarding the definition of the 'journey' that your policy covers.
"Journey means travel which begins when you leave home or your place of business to commence your travel and ends when you arrive back home or at a hospital or nursing home in Australia (if you are evacuated or repatriated), whichever is earlier."
I hope that clarifies, but if you have any further queries please call us on 13 1000 and we'll be happy to assist.
Kind regards, Tegan

dolly

dollyasked

Travel Insurance - Multi-Trip Plan

If a couple are travelling on a multi trip plan.
What are the requirements for the accompanying spouse. What time is required to be spent together?
Same country, same city, same departure and return date?
But able to do other activities independently, eg shopping?
Thank You

1 answer
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Dolly, our PDS defines accompanying as "travelling with the insured person for 100% of the journey". I would suggest calling our contact centre for more detail on 1800 008 614. Kind regards, Tegan

Gary B.

Gary B.asked

Worldcare Travel Insurance

Can I insure after I have commenced my overseas holiday?

2 answers
Mid
Mid

Probably.

Fired Up
Fired Up

Ask the company rather than the public

Dave

Daveasked

Worldcare Travel Insurance

Cant believe the amount of reviews and not ONE of them actually had a CLAIM , the real value of an insurer is only known when a claim is made so I'm baffled as to how / why the reviews are being made ???

2 answers
Fired Up
Fired Up

I am baffled by the question with no answer

Dave
Dave

Hi Fred beginning to wonder if it's me or should you really post when a claim is made ? at the end of the day of course their going to be nice on the phone they couldn't be anything else when their taking your money but how can they actually be judged when no one's commenting on a claim ,which is the essence of an insurer ?

John C

John Casked

Worldcare Travel Insurance

Hi do you cover pre existing condition such as AVR HEART VALVE which is Aortic Valve Replacement and husband is on warfarin thanks

1 answer
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi John, best to call our contact centre 1800 008 614 to check on this. Regards, Anthony.

Kathy

Kathyasked

Worldcare Travel Insurance

What is the age limit acceptable for seniors

2 answers
Ross Wilson
Ross Wilson

The product disclosure information states that 74 years is the maximum age that can be insured. Of course there are many other limitations eg medical, but you need to carefully read the online information.

Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi, this varies depending on the plan - see page 12 of the PDS - https://travel.worldcare.com.au/File/Download?docType=PDS

Chris Janka

Chris Jankaasked

Worldcare Travel Insurance

I have used Worldcare several times over ten years. In 2019 I shall be visiting Houston for one month, March and Portugal for one month, September. May I take out comprehensive cover for two single travel periods??
Regards, Christina

1 answer
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Chris, if get in touch with our call centre on 1800 008 614 they will be able to help you out. Regards, nthony

Dianne E.

Dianne E.asked

Worldcare Travel Insurance

Hi there, I have just purchased Travel Insurance from you today. At a cost of $2900.00 which is all good, But I read that if you have had Worldcare Travel Insurance before you can get a 10% Discount. It would have been really nice if someone in the Sales Team would ask if you have had Insurance with Worldcare before and offer the discount. Im not complaining just giving some constructive criticism. We have found your medical team and sales people very helpful in all other ways.

3 answers
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Dianne, thanks for the feedback. Can you let me know where you saw this? I'll look into it. Regards, Anthony.

Dianne E.
Dianne E.

Hi Anthony
Thanks for the response. I saw a comment on this website regarding the discount. Please fine attached
C & P
cherub79

4 reviews
3 likes
VERIFIED CUSTOMER
Pleasant experience
reviewed 24 days ago
I have actually used Worldcare about 8 times for single international trips and always buy comprehensive travel insurance. Out of the 8 times, i have only claimed once due to illness and was paid out reasonably quickly without hassle. Worldcare is underwritten by Allianz Insurance. I know my experience with Allianz for car insurance has been less than satisfactory but the experience with travel insurance has been good so far. The only reason I gave 4 stars and not 5 is because previously you could zero the excess for an additional $25. Now the excess is $200 and you cannot reduce it to zero. Finally, if you have purchased with Worldcare previously you can also call up the call centre and ask for 10% off the premiums. They will usually check if you have previously bought a policy with them and give you a 10% discount without any promo code required.
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Worldcare Travel Insurance
Allianz Partners D.
WORLDCARE TRAVEL INSURANCE
20 days ago
Hi, thanks for the review, it's appreciated. Regards, Anthony

Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Dianne. I've found out that we do provide a promo discount, but you would receive this as an email a few months after your return travel date - it's not an ongoing thing as such. Regards, Anthony.

neb

nebasked

Worldcare Travel Insurance

do you do medical insurance only?

1 answer
5Loveu1314
5Loveu1314

I previously with Worldcare insurance was because could have zero the excess for an additional $25. Now the excess is $200 and you cannot reduce it to zero.

Finally, I have to decide to move to Fast Cover Insurance for my past few trips because they allow to reduce to zero excess .

Hope your company can will change the mind to make a comeback of have zero excess like before.

Patricia

Patriciaasked

Worldcare Travel Insurance

This is my insurance cover number WCARPCS0006722
Am I still covered for the Annual travel Insurance?

1 answer
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Patricia, the policy number provided is a single comprehensive policy covering for only one journey. If you would like a quote for an annual policy I can have one of our agents contact you or get a quote online at https://www.worldcare.com.au/travel-insurance/.

Carlz

Carlzasked

Worldcare Travel Insurance

Medevac - Hello, I hear you do helicopter medevac. I am going on a cruise in June, South Pacific, leaving from Auckland. I live in Perth Western Australia, I will be taking insurance out in Perth. If I need to be airlifted from the South Pacific cruise will my insurance fly me to Perth or original departure point? If flown to Auckland if treatment was required and then applied will my insurance then cover to get me to my home town of Perth? Thank you

1 answer
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Carlz, thanks for getting in touch with us! For this kind of query it would be best to have a chat with our team on 1800 008 614 to ensure you get all the information relating to the product that you need. Kind regards, Matt.

Anisha Bhattarai

Anisha Bhattaraiasked

Worldcare Travel Insurance

I want to cancel my travel insurance because i dont get holiday from university. Do i get refund?

1 answer
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi, that depends on when you purchased it - please call our contact centre on 1800 008 614 and they will be able to help you out! Regards, Anthony.

Tam

Tamasked

Worldcare Travel Insurance

Just wondering on the process of claiming lost items overseas? What is required for proof of ownership - are photos of item sufficient? Do you cover replacement value?

1 answer
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hello Tam, you can view what we cover in terms of lost items in our PDS - pages 60, 62 and 79 - https://travel.worldcare.com.au/File/Download?docType=PDS Regards, Anthony.

Patsy

Patsyasked

Worldcare Travel Insurance

Hi just reading the fine print , I want to take out Comprehensive travel insurance with Allianz , can you tell me if I would be convered if I have to cancel my trip . Thank you

1 answer
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Patsy, if you look at Page 52 of the PDS - https://travel.worldcare.com.au/File/Download?docType=PDS you'll see what is covered by the cancellation part of the policy. Regards, Anthony.

Celine W

Celine Wasked

Worldcare Travel Insurance

Does worldcare comprehensive level cover natural disasters like volcanic eruptions?

2 answers
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Celine, thanks for the question. This depends on the time when you bought a travel insurance policy. If the eruption was a known event (ie. you bought insurance after a travel advisory was issued), this would not be covered. However, if this occurred unexpectedly, this would be covered depending on the policy you have. Regards, Anthony

Dickie
Dickie

Worldcare says: when booking the insurance, did you know about any natural disasters etc. at your destination or had the government travel authorities informed travellers of any problems in the country of destination? If yes, then they would not reimburse you for any costs or inconveniences arising from a natural disaster. Hope this solved your question. Dickie

Jovy

Jovyasked

Worldcare Travel Insurance

Hi my mom is applying a visa to visit here in Australia, one of her requirements is the health cover while she’s here. Is there any policy her that will suits her?

1 answer
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hello, thanks for the email. This depends on her visa type and conditions and where she is coming from. Allianz Global Assistance does offer Overseas Visitors Health Cover (OVHC) for a number of visas - you can view these here - https://allianzassistancehealth.com.au/en/visitors-visa-ovhc/visas-we-cover/ Regards, Anthony

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