The Home Builder Awards For 2022

Nathan S.
Nathan S.Published on 22 Dec 2021

Building a home is one of the biggest investments most people make in terms of both time and money. During this process your home builder is there not just to carry out the actual construction, but to guide you through what could otherwise be a very high-stress undertaking. In 2021, ProductReview.com.au improved on our already industry-leading catalogue of home builder reviews by including more precise information from reviewers. We've used the data we gathered from the 11,000+ reviews we published in the last 12 months to give out our annual awards, so you can use real experience from real people who have been in the same position as you to inform your building decision in 2022.

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Please note that due to lack of data, there is no award for the ACT, Tasmania or the Northern Territory this year.

Awards Selection

We have given awards for nation-wide builders, and awards for each state (except Tasmania, the ACT and Northern Territory, due to lack of data). A company that was selected as a National winner was then excluded from receiving a 2nd award for any specific state. Some of the state-based winners are companies that operate solely in that state, while others may operate in many other states but performed particularly well in one.

In general we gave more weight to reviews by those who had completed their builds over those who were just starting out. We also gave slightly more weight to reviews by those who had been living in their home for a longer period.

National Winner · See All

Our overall #1 home builder in Australia for 2020 is G.J. Gardner Homes, who pick up their sixth consecutive award for being the best in the country. G.J. Gardner trended upwards, receiving an average rating of 4.87 out of 5 stars based on reviews from 2021 alone. Reviewers all around Australia praised the communication and service they received from their team, and felt like they were being kept informed of everything that was going on right from the start. Of course, the final product is what really matters, and customers were overwhelmingly thrilled with their new homes.

GJ Gardner
All-Time Rating4.7
2020 Rating4.87
Customer Service4.82
Transparency4.89
Site Administration4.8
Timeliness4.66
Structural Integrity4.88
Plumbing4.79
Electrical4.86
Flooring4.83

New South Wales · See All

Of the three awards given to NSW home builders, two of them double up as winners in Queensland as well - Clarendon Homes (based in Baulkham Hills in Sydney's north west), and Coral Homes (with a head office in Varsity Lakes, Queensland). Hotondo Homes have offices all over Australia, but their performance in NSW this year was outstanding, leading to well-deserved recognition with their third consecutive award win.

Hotondo HomesClarendon HomesCoral Homes
All-Time Rating4.94.64.6
2021 Rating4.984.764.75
Customer Service4.834.644.5
Transparency4.924.634.61
Site Administration4.714.564.48
Timeliness4.824.624.39
Structural Integrity4.894.574.67
Plumbing4.834.484.65
Electrical4.94.494.68
Flooring4.914.294.68

Victoria · See All

As one of the fastest growing cities in Australia, Victoria is home to its fair share of home building companies. The two best companies this year are first-time winners Eight Homes and Homebuyers Centre Victoria. This wasn't where the similarities ended, as they were both awarded top points by reviewers for their attentive customer service and effective side admin, when it came to organising site works, communication and administration. Reviewers from Melbourne and other parts of Victoria all agree that if you want to build in the Garden State, you'd be well served by selecting one of these home building companies.

Eight HomesHomebuyers Centre Victoria
All-Time Rating4.54.6
2021 Rating4.594.74
Customer Service4.594.84
Transparency4.594.78
Site Administration4.564.78
Timeliness4.424.65
Structural Integrity4.484.71
Plumbing4.454.66
Electrical4.64.74
Flooring4.764.68

Queensland · See All

When we looked at the reviews for home builders in the Sunshine state, there were three candidates that all stood out as being equally deserving of recognition for the wonderful reviews they'd received in 2020. These companies are Brighton Homes, Clarendon Homes - Loganholme, and Coral Homes. Both Brighton Homes and Coral Homes enjoy their second award win, two years running, in 2022.

Please note the ratings below represent only the scores from reviewers who built in Queensland, not reviewers building with these companies in other states where they also do business.

Brighton HomesClarendon HomesCoral Homes
All-Time Rating4.94.64.5
2021 Rating4.934.684.75
Customer Service4.884.614.5
Transparency4.784.674.61
Site Administration4.924.614.48
Timeliness4.94.664.39
Structural Integrity4.944.574.67
Plumbing4.854.534.65
Electrical4.884.544.68
Flooring4.864.384.68

Western Australia · See All

A big state with a lot of growth means a lot of opportunity for home builders, and a lot of choice for consumers. The three companies who took out top spots this year are Dale Alcock Homes South West, Celebration Homes and Nicheliving. Both Dale Alcock Homes South West and Celebration Homes operate as Dale Alcock sub-brands, owned by the ABN Group. Each of these is purposed to cater to a different type of customer, such as a first-time builder compared to someone on their 2nd build. Nicheliving prides itself on being a ‘one-stop property shop,’ offering options you might not expect from a home builder, like real estate sales and property management services.

Dale Alcock Homes South WestCelebration HomesNicheliving
All-Time Rating4.94.84.6
2021 Rating4.854.874.6
Customer Service4.734.814.7
Transparency4.674.794.6
Site Administration4.794.864.5
Timeliness4.714.84.2
Structural Integrity4.644.764.5
Plumbing4.624.734.5
Electrical4.734.744.8
Flooring4.694.74.5

South Australia · See All

The winner for SA is Weeks Homes, who are enjoying their first ProductReview Award win after being in the home building business for 30 years. Weeks Homes are dedicated to servicing WA alone, and this year reviewers awarded them top points for their outstanding customer service, as well as the quality of the flooring and structural integrity of homes. The company also has a Smart Start program dedicated to teaching and mentoring buyers on their first build how to choose and plan different aspects of their first home.

Weeks Homes
All-Time Rating4.4
2021 Rating4.58
Customer Service4.81
Transparency4.52
Site Administration4.69
Timeliness4.43
Structural Integrity4.81
Plumbing4.68
Electrical4.45
Flooring4.89