Franke
Franke
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Poor customer service. DONT WASTE YOUR MONEY ON BUYING ONE. Stains,scratches, chips and marks. Horrible company to deal with.
If I could 0 stars i would. Very disappointed with Franke. Our "premium"composite sink has chipped in the centre after only being installed and used… Read more
for 4 months under normal household use. That is not reasonable wear and tear for a product marketed as durable and sold at a premium price.
Even more disappointing was Franke’s response. Despite the sink only being installed 4 months ago, they dismissed the issue as “impact damage” and refused any warranty support.
A sink of this quality and cost should not be chipping after a few months, and a premium brand should stand behind its products. Based on both product durability and after-sales support, I would not definitely not recommend Franke, you are better off purchasing a no name brand for a quarter of the price. ABSOLUTE RUBBISH!
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Thinking of buying a Franke sink? Maybe think again. We've been without a working kitchen for almost two months: 1. Franke Sink No.1 arrives- its… Read more
damaged with bent corners- it's sent back. 2. Two weeks later, Franke Sink No. 2 arrives- this one is damaged even worse than the first one. I ring Franke customer service the same day to ask if they could check the item before sending out a third sink to confirm it's also not damaged, and if they could expedite delivery to help. The customer service lady didn't know the answer to either question and had nothing to say except asking me to send photos- which I immediately did. I also emailed Franke twice the same day asking for help. 3. Almost two weeks later, I still haven't heard back from Franke. 4. Today - Sink No 3 arrives - also damaged!
After two months of doing the dishes in the laundry, we've ended up getting a different brand sink instead.
If I could give a rating of zero, I would. After 25 years of Franke purchases, this Box sink is a major disappointment. The drainage gradient is… Read more
inadequate, requiring excessive water just to rinse the sink clean—both wasteful and frustrating. The plug is significantly undersized for the sink dimensions. At $2,550, I expected better quality. Customer service proved unhelpful when I raised these concerns. I won’t be buying Franke again.
Worst cooktop. Avoid Franke! – I bought a house which has a Franke ELECTRIC COOKTOP FCE604B1 fitted. It is a total useless junk from the beginning as it takes forever to even boil… Read more
up a small amount of water. The company sent a technician to check the issue. He said that it should only take a maximum of 7 mins to boil up the water, however, it actually took 12-15 mins, with different types of pots. All tests failed to meet the standard. He also comments that Franke actually was going to discontinue this product because a lot of complaints have been made for a variety of issues. It tells me that the company already knows that this product is problematic but still sells to customers. I found there is no integrity in their services. Even worse, the technician provided a report saying there is no issue with this product after, and the company is charging me for sending the technician for it. Overall, avoid Franke!
Franke TA771
Franke kitchen faucet not swivelling – We bought a Franke mixer tap about 7 years ago. It stopped swivelling after a couple of years. However as part of the warranty they sent out a… Read more
plumber to fix it. Now after a more than 5 years it stooped swivelling again. I will go for a cheaper faucet which will not have such problems
Excellent customer service – I had two Franke sinks installed over fifteen years ago. Recently the rubber washers on the plugs have deteriorated and begun to leak. Franke replaced both complete plugs at no charge - excellent service. Recommend highly.
This products chips and marks – Do not buy this product as it will chip and mark around the edges very easily. The salespeople do not tell you this either. This product did not… Read more
stand up for a normal 2 person house with a dishwasher and no children.
Why do Franke make such an inferior product? Not good enough.
Poor quality control, terrible support – After paying $3,400 for our new gas cooktop we were looking forward to a quality product. On installation, two of the six burners have proved… Read more
defective and one knob doesn’t work to trigger gas ignition. Was there any quality control checking during manufacture at all? More than a week and several calls to PRKS (Franke) “Customer Care” later, we are still struggling to get a service booking to even look at the problem let alone get any parts prior to a repair. Be wary of any claims Franke make to quality or customer satisfaction.
Hi Geoff, Thank you for your review. I am sorry to hear… Read more
Very Disappointed – We have renovated our kitchen over the last month. The Franke sink has been in about 3 weeks but within 2 weeks have noticed many scratches in both… Read more
bowels from normal household washing up. Have kept photographs and have contacted the supplier. Very disappointed in the quality of the stainless steel.
We bought this Franke Rolux TA 7031 in 2015 for our new house kitchen. However, the aerator plastic filter broken in pieces, 2 years ago. We could… Read more
not find the replacement parts. We bought the whole new spray head. the plastic part is start breaking off. Look like this product quality is worst then the cheap product we bought from Bunning
Dear Vinh, Thank you for your feedback and for bringing… Read more (+1 reply)
Don't buy the white one! – I was hesitant to buy a white sink, and shouldn't have done it. Even if you're careful everything marks it, especially red wine, beetroot etc and… Read more
pots and pans that bump it leave marks that are difficult to get off. I have to bleach it with liquid bleach on a weekly basis and it still never looks great, even though it's less than a year old. Don't make the same mistake as me! I'm giving it two stars instead of one as the sink does it's job, it just doesn't look good anymore. Also, within the first fortnight a small piece cracked and broke off under the overflow plate. Thankfully you only see it when you lift off the overflow plate but it makes me question the quality.
Brilliant idea used every day? – We received this Franke Rollamat free when we bought our Franke Sink from Masters a few years back and it sat in the kitchen draw until a few months… Read more
ago. What was I thinking? I decided to use it before off loading on to one our kids, but shock horror IT IS GREAT! Just the simplicity of rolling it out over the draining area or even over the sink areas for extra bench space is brilliant. It’s so versatile it takes hot pans, drains washing up over the sink, place a chopping board on it while it’s over the sink, just love it. I would pay full price for it if ever it needed replacing. It’s edged with rubber ends so no scratching your beautiful sink! Sorry kids you missed out on this give away!
I can honestly say I like nothing about this product. The smart zones are bewildering. The touch panel is infuriating. It turns itself off at will… Read more
because fat spatters on the touch panel while cooking, or a little water runs into the touch area. If you have two zones running next to each other it will automatically power balance them, so your sizzling eye fillet is suddenly not sizzling any more and you can't fix it. Even the display is wonky so the visuals don't align with the clear windows in the glass top. Has a beeping crisis when cleaning even when, apparently, locked.
Good product and outstanding aftersale service – We purchased a Franke kitchen extension tap in 2018, (fr azimut sk tap s/l ext v/sp). I had an issue with an o-ring and called up Franke Headquarters… Read more
in Melbourne. I spoke with Louisa who was extremely helpful and accommodating in resolving my issue. All companies need a person like Louisa who gives the company its inherent value. It's one thing to make a purchase from a reputable company, but if something should go wrong, the silver lining should be the after sales service. I'm relieved to say that Franke has given me great confidence in knowing they are a company with integrity. It certainly gives you confidence in purchasing Franke products in the future
Beautiful looking quality mixer – Bought this mixer to go with a Blanco sink as I preferred the look of the Franke tap wear. Love the quality, finish and solid construction and in… Read more
particular the thick diameter of the mixer goose neck.
While it’s an expensive mixer the quality is evident with the mixer lever feeling smooth and solid.
Flow rate is average (6lt per minute) but I guess that’s the environmentally friendly thing.
Decided to get the non pull out version as didn’t think I’d use it and haven’t missed it.
My plumber reckons being European the hot and cold is the reverse of a typical Australian mixer and the lever sits on the side not the front, but hasn’t been an issue.
No back up – Fine while it's going BUT no spare parts. Franke freestanding stove no replacement trivets unavailable or oven parts. zero help to find equivalents. I now have to replace my whole unit. Certainly not with anything Franke. So much for Swiss quality.
Hi Mark, Thank you for the review. As we have said via… Read more
Has failed after 5 years – The plumbing kit is designed to allow greater useable space under the kitchen sinks. The various pipes are held together by plastic tapered washers… Read more
and screw fittings. After 5 years, the has failed, with one pipe slipping off it's fitting. I realise that the installing plumber may have stuffed up, but I think that the product comes with some pretty big flaws and makes it difficult to get 100% right.
I would not recommend. Rather, I'd get the plumber to arrange PVC glued fittings to achieve the same result.
In addition, the Australian Franke distributer has declared they "know nothing" about installing this kit. No support at all. What's the point?
As per previous sent review 1/9/2025 This tap meets the wells std. at 3.8 l/m But still splashes water all over the benchtop and window when washing… Read more
or rinsing dishes. I have asked Franke for a fix their response was it meets the Wells standard. It's not good enough for a reputable company to just simply wash their hands on an issue like this. This product is not fit for purpose.
Hi Valentino, Thank you for sharing your feedback. We’re… Read more
We purchased Franke black ceramic glass cooktop 3 years ago, when we completed our house renovation. It was very beautiful and stylish, and we truly… Read more
loved it. Until one day (just 3 years after the purchase) it cracked into pieces through the whole length. I emailed to Franke asking for the warranty or something like that. Their reply was "yes, the glass cooktops can crack... please order the new glass for $1,500". How wonderful! So, we had to throw away that stylish and expensive cooktop and buy a stainless steel one instead learning a lesson of never using glass cooktops again. I hope my review will help someone to make the right choice. I believe that modern cooktops must last longer than 3 years.
Hi Az K., Thank you for sharing your feedback. We’re very… Read more