1Cover Comprehensive Travel Insurance

1Cover Comprehensive Travel Insurance Questions & Answers

 Verified1cover.com.au
rajesh m.
rajesh m. · Comprehensive Travel Insurance

A number of recent reviews (since April 2022) say that 1Cover has no phone number for filing and discussing claims, and that all communications have to be done by email only. Also, that 1Cover takes a long time to respond to such emails. Is this still true? If yes, that is really poor customer service, and reflective of many companies who cut costs by refusing to talk to their customers.

Kim
Kim  

Hi Rajesh, yes this is true. In fact, you can't even email them which would at least give you a copy of the correspondence. They make you fill in web forms that provide no copy for yourself. There is no phone number or helpline so no way of discussing anything with them. They took over 10 days to reply to my queries and then when they answer and request more proof of something then they take another 2 weeks to reply. This happened several times and is immensely frustrating when you could do this over the phone in one phone call. It's really poor service and I'm not going to use them again. I think they make their website and pricing look good but once you have a problem it's horrible.

Victoria M.
Victoria M.  

Totally agree. Still waiting for a phone call about mistake in policy and need refund. Useless. Now have to make dispute with my bank to get my money back for an invalid policy. Shameful customer service

1Cover
1Cover   DM   

Hi Victoria, I understand that your query was resolved a few weeks ago. Please let me know if there is anything else I can assist you with.

Warm regards,
Eva

David M.
David M. · Comprehensive Travel Insurance

is the covid19 refund included comprehensive insurance?

1Cover
1Cover   DM   

Hi David, Thanks for your question. I am not sure what you mean by covid refund. When COVID-19 hit early 2020, we offered customers credits on their unused policies to use towards insurance for future trips. We have since amended the terms of our policies to allow for partial refunds outside of the cooling-off period. For policies purchased after 19 November 2021, we will issue refunds outside of the cooling-off period deducting the period we were on risk for and a $25 admin fee.

If you are asking whether we pay for cancellations arising due to COVID-19, then the answer is no. We cover overseas hospital and medical expenses arising due to covid.

You can learn more here: https://www.1cover.com.au/coronavirus-info-hub/

Best regards,
Eva | Social Media Team

Wendy I.
Wendy I. · Comprehensive Travel Insurance

We wish to cancel our policy no1C-AU-DMN 2495934 as my husband is to Ill to travel now due to his Parkinson disease and Dementia. It is a princess cruise in November to Brisbane and at the moment I do not think this will be happening anyway. Please contact me me on colwens1@esc.net.au. I am sorry to have to cancel.

1Cover
1Cover   DM   

Hi Wendy, I have passed this on to the team and someone will be in touch soon. Regards, Doug.

Leni
Leni · Comprehensive Travel Insurance

Hello, we have taken up a travel insurance on 3/12/19 to travel to Europe and we were due to travel on 17/6/20. Due to Coronavirus Pandemic we will be unable to travel. We send you an enquiry about a refund 8 days ago and have not received any response since. Your website is now offering a refund credit option, which can be used within the next 12 months of the issue of the credit, however your full terms and conditions say 18 months. It is unlikely that we will be able to travel within the next 12 months. How do I claim for longer period? Is there going to be an opportunity to further extend the credit in the future should she covid situation does not improve?

1Cover
1Cover   DM   

Hi Leni, can you please send me the last 6 digits of your policy number so that I can pass it on to the team? Regards, Doug.

Ihave l.
Ihave l. · Comprehensive Travel Insurance

Why aren't 1cover refunding money for a risk that will never happen? After months no phone contact and useless bulk generated email. Other companies ARE returning the full premium and answering phones. Australian Seniors is one. Never when I read the clause about pandemics did I think that this would include stealing the full premium when I would never get off the ground. Good business model for the future guys. Theft and no service. Vote with your feet and tell all your friends how great this company is. Why cant we ring? Don't give us the rescuing people story any longer!

P Campbell
P Campbell  

Asked the same question myself three weeks ago - no risk to the company because we can't even leave the house for a trip to a country whose borders are closed anyway. But have heard nothing other than I'm in a queue and they will contact me in turn. Very poor customer service.

Pauline Keays
Pauline Keays  

Hi there. I have travel insurance with Insure and Go. They, too, were initially refusing to refund or offer travel credits. They are now offering credits (based on their shonky calculations), of about 20% of the premium. They too have lost well over 1500 loyal customers. Show me a decent Travel Insurance company. Good luck everyone. My issue is with AFCA. Pauline.

Mick
Mick · Comprehensive Travel Insurance

Do you offer excess insurance for motor home hire?

1Cover
1Cover   DM   

Hello Mick, We provide rental vehicle excess up to $5000 for motorhomes that are less than 4.5 tonnes. If you have any further queries, or require assistance, please forward an email to info@1cover.com.au
Regards, Helen

Ann G
Ann G · Comprehensive Travel Insurance

I am going on a cruise from March 23 through April 6. and will visit several countries. How do I start this to get a quote?

1Cover
1Cover   DM   

Hello Ann, Firstly go to our quote page www.1cover.com.au. Enter all the countries you intend on visiting, including where the cruise will stop at. Enter your travel dates and ages and click Next Step. At this point, if you scroll down the page, you are then able to add the Cruise Cover option which will cover you whilst onboard the ship. If you need assistance with this quote, a friendly consultant can assist if you call the centre on 1300 192 021. Regards, Sophie.

Tom
Tom · Comprehensive Travel Insurance

Hi, I have you 1Cover before but I just want to be clear about medical expenses cover because so many people misunderstand the term and the condition like me. If you're in a country where local hospital or ambulance or doctors provide receipt in their language, do I need to translate the receipt to English before I lodge a claim to 1cover?In an emergency of injury or health problem and I have to go to the closest hospital. After that they have to transfer to specialist hospital or doctors, do I have to ring 1Cover first or do you organise everything at the start? thank you, Tom

1Cover
1Cover   DM   

Hi Tom, Ideally to process the claim as quickly as possible, we recommend that the documents are already translated by a registered translator, however if you are unable to do this, we have facilities available that can action this process for us. We recommend that for any medical emergencies that you always contact our Medical Team to assess your condition and make the necessary arrangements that you require. Hope this answers your query. Regards, Sophie.

Gayle D
Gayle D · Comprehensive Travel Insurance

If I had to go to hospital overseas and it cost $5,000 ( Australian). Do I have to pay the bill first before I claim? I am going to Europe.

mickee p
mickee p  

Not sure, fortunately for me I have never had to use the insurance.
Better to have it than not
Cheers
Mick

1Cover
1Cover   DM   

Hi Gayle, Sorry for the late response. Anything under $1000AUD, you need to pay and lodge a claim. Anything over this amount, then we take care of the costs, you just need to contact our Emergency team so that they can liaise with the medical team. Regards, Sophie

Get an answer from our members and 1Cover representatives

Select a listing for your question
1Cover Comprehensive Travel Insurance

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.