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32 questions from our users
Hi I am looking to get the UNLEASHED dress in Black before July 5th in a small or medium. Will you guys be restocking before then?
at this stage we have no plans to make more
how much is delivery to the uk?
How long does shipping normally take to Florida ?
we have answered your email
sorry for the late reply
we close in the evening
Are the dresses delivered with or without the dress cover case?
At times we send with full
Priced items for free yes if we have stock.
This is not everytime
Is there a number that I can call about my order? I emailed but no response.
Sorry I don’t have a number for them. They were responsive via email. They also communicated via IG DM.
I’m sure by now staff have replied. Sorry we don’t work nor open 24 hours.
We sleep at nights.
Hello, no the staff have not responded yet but since I have your attention would you possibly help with my concern?
Hi, will you be restocking the Sofia dress in red. I'm a size small and would like to buy it for my formal in November.
Which size should I go for? I am a UK 8-10 which makes me a size S over here. Reviews say “true to size” but is this according to my usual size or the size chart on the website?
Many thanks x
thank you for reaching out. please email
with your full measurements for help with sizing.
also let them know what style/s your looking, as all styles can be different depending on fabric
I have a prom after 20day , I live in Oman , i ordered before yesterday,How long will it take?
How do the dresses fit? I want to purchase the Sofia dress in a size medium. I am small by the waste and full by the hips and butt. What do you guys suggest, medium or large ?
please email our staff from our website to help you with sizing
add your measurements
I emailed you guys and I’m still waiting to hear back about wanting to return the dress I received today. How long will it take to get a response?
We will reply durning normal business hours
We do not open 24 hours. At nights we sleep.
Please be patient and also check Junkmail
Wow that’s so abrupt and was a rude response u could at least be a bit. More diplomatic your running a business here not a playground
A better response would of been:
I am very sorry for the late response as we have had a high number of emails and will endeavour your question as soon as we can.
Apologies for any delays your not forgotten we are working on getting back to you in the mean time keep checking you inbox
I have a prom in about a week. If I ordered tomorrow would it come before then? I live in Canada and would have DHL Express shipping available for me
ship time to Canada is 2-4 business days
we send via DHL EXPRESS
ABYSS BY ABBY
Will the Jastina royal blue dress be restocked in the smaller sizes?
we have no updates at this stage when more will be made
Please click “email when available” so not to miss out again
Abyss by Abby
Hi, i tried placing an order and it said it didnt go through but then i checked my bank account and the money is pending and is no longer in my account, im assuming this means the order went through, but i would just like to cancel it now but cant seem to do so on my order page, its only been an hour since i ordered it. what do i do?
please email firstname.lastname@example.org and please quote your order # for us to help you
i live in california, i just ordered my dress and i need it for prom which is in 2 weeks, will it get here on time?
yes we ship all items express via DHL..2-4 business days
My dress came on Thursday night and I wanted to return it but I only contacted Abyss today, on Monday, which is four days later. It says on the website three days but i'm not sure if they mean business days? I also read in one of their responses that they don't check their email on the weekends and am very confused about this. I really want to return this dress and get a proper refund as it was too small, poor fit, and not the color that appeared on the website (which they only disclosed in return policies). Does anyone know if they will still let me refund after four days? (2 of which were the weekend)
yes contact us via website email asap for return details
Hi! I am normally a size 6 in dresses, but i’m 5’3. I’m planning on purchasing the Encore gown, and I realize that due to my size I should order a medium in dresses, but i’m afraid the dress might be too long for my height. How long are dresses usually?
I’m a US size 12 in dresses, could I fit a dress on this site?
How long does it usually take for a gown to restock in a certain size?
Can anyone tell me how long it takes to ship to BC, Canada please? If the dress doesn't fit, how long do I have to return it?
Ship time is 2-4 business days
Please see full T&C on website.
Abyss by Abby xoxo
Hi i am living in South Africa and i need a dress for september how long will it take for the dress to arrive to South Africa ??
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