Allianz Travel Insurance - Comprehensive Plan Questions & Answers
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Does Allianz pay for medical bills upfront?
No they don't , as a matter of fact they don't want to pay it at all. I have now waited for 8 months
Have read in a recent review he received no coverage for having to return home due to death of father- because the father was over 81! I can’t find it in the PDS-Has anyone dealt with this issue?
Two of the 'Policy Benefits' sections of the 'Travel Insurance Product Disclosure Statement Prepared on 3 November 2021' relate to this. The Policy Benefits section 2.1.1c specifies that a relative of yours residing in Australia or New Zealand dies as a result of a pre-existing condition, at time of death or admission was under 85, and a reasonable person in your circumstances would have been unaware of the likelihood of dying they'll pay at most $2,000 per person. The Policy Benefits section 3.1.1e specifies that if you need to return to Australia earlier than expected because (among other things) a relative of yours or your travel companion, who resides in Australia or New Zealand, dies unexpectedly in Australia or New Zealand and they were under 85 they will reimburse reasonable travel and accommodation expenses up to table of benefits limit. (It also covers hospitalisation for serious illness of relative)
So it looks like the age has been updated to 85+ having no cover rather than 81+, but the idea is the same.
No other PDS I have read yet (which is only about 6 or 7) has an age exclusion for the relative dying, but a couple have exclusions for pre-existing conditions: FastCover excludes any death due to pre-existing medical condition at all, CoverMore is a bit ambiguous with "the onset of the illness or injury did not occur prior to the commencement of Your original Journey".
There is something wrong with your 131000 number.To make an amendment to my policy i first selected the "change policy" option, the line went dead and then after a survey it said thanks for calling. 2nd call i selected "new policy" and spoke to someone within 1 minute.
Hi Robert. Thank you for reaching out - hopefully I can help Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with the following information: policy and /or claim number (if you have one), full name, phone number and email address so we can elevate this matter to our Travel Insurance team who will contact you directly. Kind regards, Chloe
Does this plan cover any loss of income if there are delays etc
I highly do NOT recommend this company for any travel insurance . They will never get back to you . It’s been a week for me now of not getting through on phone and no reply to my emails .
Hi Kally Thank you for reaching out and I am sorry to hear about your recent experience - hopefully I can help. Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your policy number and best contact details (email and phone) so I elevate this matter to our Travel Team who will contact you directly. Regards Kaye
I rang on a thursday about 11am (Syd time) operater said it was (7am his time), select the "new policy" option and it will be answered in a few minutes, all other options will see the line disconnected.
Hi Robert Thank you for reaching out again - hopefully I can help. Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your policy number and best contact details (email and phone) so I elevate this matter to our Travel Team who will contact you directly. Regards Kaye
How do I get a letter of eligibility for a trip that I'm doing to South Africa on 19th November return 22nd January. Paid on my card on the 30th March
Hi Pet Thank you for your query. Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your contact details (email and phone) and policy number so I can elevate your enquiry to the Travel Team immediately. Kind regards Ainsley
If I cancel my travel insurance policy before I travel, can I get a full refund without making a claim ?
Hi there, I'd suggest giving us a call on 13 1000 to discuss your individual circumstances regarding a refund. Kind regards, Tegan
If I booked and paid my fares on ANZ PLATINUM January, 2020 am I eligible for a refund as a result of the Coronavirus?
Hi Merril, thanks for your question - you can call us on 13 1000 to discuss your individual circumstances. Kind regards, Tegan
Ive emailed the company and hoping for an answer
Hi Merril We are in a similar situation with our ANZ Platinum Travel Insurance. I rang the customer service centre on 1300135271 on the 26 Feb and waited 50 minutes before I got a rep to help - he assured me I should be covered for the corona virus as I activated the cover in March 2019 but that each claim would be assessed on a case by case basis. I wanted to get written confirmation (our trip is worth more than $20,000) so I emailed the ANZAllianz claims department on March 1. Today I received this reply and the bottom line of the reply stated: “Please be aware of the following - Regardless of when you have purchased the policy or become eligible the exclusion will apply to all benefits within the policy/booklet if the claim arises from or relates to COVID-19 (corona virus) Regardless of travel advisory dates, the exclusion will apply to all benefits within the policy if the claim arises from or relates to COVID-19 (corona virus)” needless to say we are very unhappy!! I tried ringing the 131000 but gave up after 30 minutes. Sadly the bookings were with a group of 6 friends and as we are all around 70 - it’s a huge risk to travel uninsured.
I've emailed the company and also have lodged a claim so I am awaiting their response. I think it is very poor form if the insurance has been taken out in good faith and now it is their option to either cancel or approve. I held on for 1.5 hours today and eventually gave up so thats when I lodged the claim. It will be very interesting to find out what the conclusion is. To me it seems grossly unfair of any company not to honour a legitimate claim, after all the COVID-19 isnt our fault!!!!!!!
Thanks for the update Merril- sadly we have also booked and paid for our airfares, river cruise, 4 airfares between European countries, and most of our accommodation for 11 weeks. I can’t even consider a claim until I have attempted to cancel or postpone everything! Like you, not happy.
Now travel insurer Allianz Partners says it will cover any coronavirus related claims, provided the policy was taken out before midday on January 30. Any policies brought after that time will treat the coronavirus outbreak as a ‘known event,’ and will therefore not be able to offer cover.
Acting CEO Kevin Blyth says Allianz Partners has taken into account the advice of the World Health Organisation (WHO) and the New Zealand Government, which is advising against all but essential travel to China.
“Anyone who took out a policy with us prior to our travel advisory today (Jan 30) will definitely be covered for the coronavirus outbreak,” Blyth told Insurance Business.
“That advisory was our line in the sand, as we expect that everybody would know by this stage that this is a known event.”
“As Tim Grafton rightly said in his statement, it is very difficult to ascertain costs when something becomes a pandemic, and being able to price for that is very difficult,” he explained. “We’ve probably been one of the more generous insurers, and have held off on our travel advisory for as long as we could.”
Allianz Partners excludes pandemics and epidemics under its policy wording, and Blyth says the insurer usually waits for the WHO to declare an epidemic before it stops offering cover. He says he has not yet had any claims related to the coronavirus, but there has been a massive uptick in queries regarding customers’ travel policies.
Hi There Do you know if anyone has successfully been refunded by Allianz Travel insurance for travel booked pre the 30th January?
Hi Ocean, Claims are assessed on a claim by claim basis. Should you wish to lodge a claim for assessment, you may choose to do this online. Alternatively, if you would like to discuss your options further, you are welcome to contact the Travel Claims team. Kind Regards, Marius
In other words....Probably Not
"Overseas Emergency Medical & Hospital Expenses Unlimited" Don't write this on the front cover of your policies when it's not true for unknown events.
Do you provide wholesaler insolvency coverage for Trip a Deal and Inspiring Vacations?
Hi there, thanks for the question - our call centre will be able to assist with answering your query. You can reach them on 131000 and they will be able to advise. Regards, Allianz Travel Insurance
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