Aussie Broadband NBN 50/20 (Value) Questions & Answers

Hi Yvonne, thank you for your question! Is this for your internet or mobile? I would recommend the 'Casual' plan we do, which is $69/mo with no lock in contract.

Feel free to ask any follow-up questions here. Thanks! - Sarah

Hi Braidyn, thanks for reaching out! Sorry to hear of your ping dramas - were these results from a speed test website, while playing a game, or for something specific?   - Sarah

I have no idea, sorry. I’m in South Gippsland in Victoria.

Hey Jessica, thanks for reaching out with your question! With any area covered by NBN, our plans can get you to the top achievable speed at your address. For info specific to where you are, I'd recommend giving our Sales team a call on 1300 880 905 to discuss what speeds are available for you. :-)   - Sarah

Typical evening speed has been reasonably good and we are using it for streaming as well as internet. 50/20 is the maximum available from NBN in our area.

Many thanks Russell. We're in Kyneton. Will also be using it for streaming and gaming and what we use presently is sometimes awful.

Hey Janine! You are always welcome to call us on 1300 880 905 and we can check what sort of speeds you can obtain at your premises :) - Lizzie

Try Australia On Line - a small Victorian based provider that provides speeds equal to the ones Aussie Broadband boasts about without the rude service and frequent dropouts we experienced!

This is an NBN service, your email doesn’t change

so I keep my email address even though it withv telstra big pond

Hey Norbet! If you are with Telstra, you will have to ask them if you can keep your existing address (sometimes there is a fee for this) :) Kindest, Lizzie

Hey there! If you want to give our team a buzz on 1300 880 905, we'll be able to assist you :) Kindest, Lizzie

Perhaps. Depends on whether the modem is #unlocked# similar to a mobile phone. Call Aussie on 1300 880 905. Their Customer Service is good. Very good, in fact.

Hi Pamela! We can, however, we need to make sure that it is compatible - as Steve mentioned above, it is best to give our customer service team a buzz and we can double check everything for you. Kindest, Lizzie

Hey Niroj, thanks for reaching out with a question. The nbn New Development Fee (NDF) is not ours to waive, it’s an nbn fee that is charged through us, and as far as I’m aware, you must pay the NDF. We also don’t offer contracts for residential customers, so we wouldn’t be able to offer you a contract. Hope this helps. If you have any further questions or concerns, feel free to fire them my way :). Cheers, James.

Hey Jaymin, great question. Generally Aussie BB has great routing around Australia and whilst we cannot guarantee your ping, it’s normally really solid. I personally play MW Warzone and never experience lag. I generally have low ping. I just tested my ping to the Aussie BB server and it was 8. If you want some more information about gaming on our network feel free to visit - external link  Hope this helps, but if you have any further questions or comments, feel free to fire them my way :). Cheers, James.

Vodafone showed 7 so far, yet in game the ping was too high. And since there is no cooling down period, I am worried about going into contract or paying set up charge if it wont full fill my purpose of gaming.

Fair enough, I can appreciate your concerns. If it helps, we don't offer contracts anymore, all our current residential plans are on a month-to-month basis. So, if it's not what you are looking for then you are free to leave :). Also you shouldn't have any set-up charges, you only need a compatible router for us to transition you to our network. This is assuming you are currently connected to and using the NBN and want to change ISP for your current connection. If you have any further questions, I'm happy to answer anything and everything you've got for me :) (assuming I know the answers lol). Alternatively, you can call our team on 1300 880 905 and fire any questions you have at them and they'd be more than happy to help you out. Cheers, James.

Hey Nick. It depends on the quality of your copper wiring to the node and how far you are from that node. For example: I am 1.2km from the node and the quality of the copper is terrible. My maximum possible speed is 37mbps but it proved to be too unstable to use so I went back down to 25/5. :'(

Most modems can tell you what your maximum connection speed is to the node if you log in and check the advanced connection summary settings.

AussieBB have put their hand up and state they will NEVER allow their service to be affected by speed issues, even during peak times. But the internet in general is about 5mbps slower than usual right now with so many people at home.

I would highly recommend NOT using Speedtest.net as they promote services from providers, including Foxtel, Optus, etc so the tests are not reliable as they may be giving you false readings to try and sell you a plan with someone else.

Use Aussie's own speed test here: external link . Or external link .

Hi Nick, FTTN, is really dependent on your distance from the node. We will send you a test to let you know your line capabilities after sign up. You can also run the line test in our app after sign up as well. Unfortunately, we cannot guess it prior to those tests. Hope that helps -Mel

Hi rajenfoto, no, unfortunately. I would recommend finding a licenced cabler to have a look at the internal cabling. Unfortunately, internal wiring is up to the homeowner or landlord to fix. Sorry we couldn't be of more help. -Mel

Hi Rod, our sales team can assist with all of your questions over on our website livechat: external link  Cheers, Mel

Fixed wireless rarely stays at nbn50 speeds as you share the bandwidth at the tower with everyone in your neighbourhood, regardless of their isp. It's at the tower that these slower speeds occur, before reaching the isp network (whether it's ours, telstra, optus, etc)

You can read more about it here: external link 

So if I never get, and will never get, above 20Mbps, is it worth dropping down from the NBN50 plan? I don't want to pay money for a service I am not receiving. It seems others using the same tower (but different ISP) are receiving much better speeds than us.

I would first recommend contacting our support team to troubleshoot to rule out any other problems with your service and to ensure it's not wifi related or antenna related, etc. Start there first as we may be able to help you get better speeds. Always worth troubleshooting. You can contact our team via a phone call or through your MyAussie or on our website's livechat. Cheers, Mel

Hi Grasshopper, you will need to talk to your provider in terms of email service. There's usually a fee to keep the email service running after you cancel your internet, but you will need to speak to them.

Unfortunately, we do not price match. Sorry about that. Cheers, Mel

I had a preorder so had to wait for the date it would become life. Aussie sent model a week before and when it became live they texted me a date the NBN guy would come and connect things up. I did change the date, but everything went smoothly and it works well.

Connection times depend on nbn technician availiability (if first connecting to the nbn) and also service type. We ship Fetch and the modem differently depending on service type as well. Fetch is sent by courier and most of the time the modem is sent with it. We ship from 3840 Morwell, Victoria. Cheers.

Hi Janet, I have just spoken to one of yr reps, who answered all my questions, and was very helpful and polite.This is my first time signing up with broadband and Aussie BB has the BEST reviews so far. I have a appointment time now with NBN to get started. I hope the reviews speak for themselves and everything is smooth sailing. I will leave my own review with my personal experience when my internet is up and running. Thankyou for yr reply..PBeni

No worries, we wish you all the best!

Yes I have Iptv and at 7:30pm for a couple of hours all more, there is constant buffering. Related too there international network routing, which apparently is in the process of upgrades

thanks Daniel i am with mate comunication compani from 7-7.30 until 10-10.30 pm constantly buffering after 10 no buffering