??!

24 questions from our users

Craigh

Craighasked

I am getting a new ASUS RT-AX88U AX6000 dual band modem. I just want to certain it will be compatible with ABB nbn. Can you confirm this please?

1 answer
Aussie Broadband
Official RepAussie Broadband

We really can't make any guarantees, however, that modem would only be compatible with HFC, Fixed Wireless, Fibre to the Premises, or Fibre to the Curb technologies that have an installed NTD from NBN acting as a modem. For FTTN connections that connect via a phone point in the wall, you will need a modem router which the ASUS RT is a router only. Hope that helps. Cheers, Mel


Rod T.

Rod T.asked

NBN 50 (Standard Plus)

What is the cost of the nbn 50/20 with VoIP and a domain host for one email address

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi Rod, our sales team can assist with all of your questions over on our website livechat: https://www.aussiebroadband.com.au/ Cheers, Mel


Jack

Jackasked

Hi Guys, would the following modem be compatible with your NBN?
TP Link TD-VG5612

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi Jack, yes, that modem should be compatible with all nbn service types and is also listed as being an nbn compatible modem by nbn too. Cheers, Mel


Kate

Kateasked

NBN 25 (Standard, Seniors)

Standard senior package prices
Do l need to have a landline

1 answer
Aussie Broadband
Official RepAussie Broadband

No, you do not need a landline if you do not want one. Hope that helps. Cheers, Mel


Rob M.

Rob M.asked

NBN 100 (Family)

Hi, I've just ordered ABB's NBN100 with "casual" phone service included. I'm planning on supplying my own NBN modem router, will I need one with VOIP capability in order to use the phone? TIA

2 answers
Aussie Broadband
Official RepAussie Broadband

Hi Rob, I really recommend getting a VoIP compatible router to plug your phone into, yes. Otherwise, you can look into ordering an ATA from us that will allow you to use your phone with a router without VoIP compatibility. There are plenty of options and decent VoIP compatible routers out there. If you go the ATA route, then our ATA's (SPA112) come pre-configured to be plug and play. Cheers, Mel

Rob M.
Rob M.

Thanks Mel, I'll look into both options.


Joanne

Joanneasked

NBN 100 (Family)

So, I need to change to NBN, Optus customer for 25years plus... they've given a cut off of January 2020currently living overseas but the family home in Hughesdale Australia needs NBM. I have a little install issue. Box is outside my bedroom, need the install to be in a different room obviously I don't want it in my master bedroom. Want the install to be in a room under my staircase, can this be looked into by an istaller before I commit to a plan?

3 answers
Aussie Broadband
Official RepAussie Broadband

You will need to hire a private licenced cabler to install it in a different room. NBN will put it inside from where the box is only. This may be able to be done prior to the nbn installation, and I know it can be done after the nbn installation. Hope this helps. Cheers, Mel

Andrew
Andrew

The answer ABB has given you is correct. NBN company will only get you hooked up to the NBN, you will be required to pay for reposining of the NBN box yourself, That includes cable running and installation. The best thing to do would be to get a couple of quotes. Electricians or data cable installers. Best of luck

Joanne
Joanne

Thank you for your advice


George C.

George C.asked

NBN 100 (Family)

Hi there,

I'm with Optus at the moment but wanting to change over to Aussie BB. I am a gamer and play upstairs in a double story house. Our setup is usually downstairs.. I'm wanting to stream gameplay. Will your modem on the NBN 100 be alright for that or would I need to buy a gaming router and have your modem? I live in Patterson so near Bentleigh VIC and was also wondering if the speed works well for that area through you guys.

Thanks,
George

2 answers
Aussie Broadband
Official RepAussie Broadband

Hi George, I would recommend hitting up our whirlpool forum for advice on modem routers for gaming in a 2 story house. We have the Netcomm 18ACV, but the wifi range is not the best for larger homes and it may struggle to reach the 2nd floor. You do not need our modem to connect with us. https://forums.whirlpool.net.au/forum/152 Cheers. Mel

Trev G
Trev G

Look at the asus rc88u. Im a gamer but cant get NBN100 on FTTN as Im too far from the node, but my Aussie service consistently hits 42mbps this is top speed for me with at least 2 Xbox, fetch, multiple phones, a ps4 and 2 iPads at any one time with plenty of bandwidth left, as a gamer on setup advise the Aussie team to disable CG-NAT for a native IP address or you may find the Sony or Pc will struggle. The Xbox seems to be ok with that setup. My config is a 4 bedroom house. With smart TVs also running 4K streaming ;) good luck as you wont find a better provider!


patrizia.pinnacartwright

patrizia.pinnacartwrightasked

Hi, currently with Optus and have their Fetch box and Netflix. Switching to Aussie will that mean that I’ll lose the service (fetch /netflix?
Thanks

6 answers
steady
steady

now make shure if u leave optues that u make shure the sevice is cancelled witch may take up to 30 days other wise u will be paing for 2 now if the fetch box is set up to work right and and log in details are correct there sould not be a problem im on the power nbn 100 now there family bundle is the nbn 100 plus what u have go to there web page and use chatt or give them a call..

thank you so much :)

steady
steady

ring the no and press 1 and talk to the sales team.


Mark

Markasked

NBN 100 (Family)

I have a current optus broadband cable connection and the outlet is for a coaxial cable.
- Will it be changed to ethernet outlet when moved to nbn HFC?
- As well, I'm planning to buy my own router, possibly a NETGEAR Nighthawk X4S R7800 or an ASUS RT-AC88U. Any of these will work ok?
Thanks.
Marcos.

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi Mark, you will be given an Arris modem that will connect to the coaxial cable. Then, you can connect your router to the Arris modem. Either can work with our service. Hope that helps. Cheers, Mel


rubywoo

rubywooasked

NBN 50 (Standard Plus)

We've literally just had NBN50 Fixed Wireless installed this week, and we're a bit dismayed at the speeds we're seeing... our old ADSL was faster during peak times.

Has anyone on Fixed Wireless with this company ever seen 20Mbps or faster speeds at any time of the day?

Also, not sure it matters, but our house is 200m from the tower - it's literally three houses down.

3 answers
Aussie Broadband
Official RepAussie Broadband

Fixed wireless rarely stays at nbn50 speeds as you share the bandwidth at the tower with everyone in your neighbourhood, regardless of their isp. It's at the tower that these slower speeds occur, before reaching the isp network (whether it's ours, telstra, optus, etc)

You can read more about it here: https://www.accc.gov.au/consumers/internet-landline-services/broadband-speeds/using-nbn-fixed-wireless

rubywoo
rubywoo

So if I never get, and will never get, above 20Mbps, is it worth dropping down from the NBN50 plan? I don't want to pay money for a service I am not receiving. It seems others using the same tower (but different ISP) are receiving much better speeds than us.

Aussie Broadband
Official RepAussie Broadband

I would first recommend contacting our support team to troubleshoot to rule out any other problems with your service and to ensure it's not wifi related or antenna related, etc. Start there first as we may be able to help you get better speeds. Always worth troubleshooting. You can contact our team via a phone call or through your MyAussie or on our website's livechat. Cheers, Mel


Ian B.

Ian B.asked

NBN 25 (Standard, Seniors)

Will this include free cabling inside the house, NBN modem and a VOIP service with transported phone number?

2 answers
amcmanus2000
amcmanus2000

Cabling inside the house is up to you. Aussie BB will provide the NBN modem, and telephony service, if required. I use my mobile for all calls so opted to go without a phone number, but I'm sure 'porting your number from your current provider wouldn't be an issue.

Aussie Broadband
Official RepAussie Broadband

Hi Ian,internal cabling will be up to you, but nbn will install a nbn modem (you may be able to negotiate this somewhat) but they do have regulations that they must follow. If it's not placed where you want it, then you'll need to hire a licenced cabler to move it where you want it. We will port your number should you request it and we do provide VoIP plans with the starter plan being $0, but pay for all calls. Our sales team can explain more, and are available on our website's live chat or by calling 1300 880 905. Cheers, Mel


sonny

sonnyasked

NBN 100 (Family)

What is the average speed during peak, which modem will I get? contract ? month by month?

2 answers
Donna
Donna

No idea. Telstra don't know either or at least their operators won't disclose that information openly. My understanding is that, to match the speed you had before the switch, you have to pay a premium price. You have to also take out a two year contract to get the modem. I was hoping to disengage myself from Telstra at the end of next year but now I'm stuck with them forever :( :( :(

Aussie Broadband
Official RepAussie Broadband

Hi Sonny, if you're FTTN, then we will run a line test after you're connected to let you know your line speeds. All other technology types have other factors with exception to Fibre to the Premises. Our sales team will be able to assist more. We only offer no contract plans. You can choose to purchase our modem which is a Netcomm NF18ACV for $149, or you can bring your own modem. Hope that helps to clarify. Cheers, Mel


Pam K.

Pam K.asked

NBN 25 (Standard, Seniors)

Do you have an office in Perth WA. I am 83 and have so much trouble. If you are not in Perth, how does that affect me, if I need help QUICKLY. Thanks PAM

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi Pam, we do not have an office in Perth. We are based in Victoria. Our team are available to assist by calling 1300 880 905 and are happy to help. If you purchase one of our modems then we can remotely assist in any router difficulties. Cheers, Mel


grasshopper

grasshopperasked

NBN 50 (Standard Plus)

hi, firstly I use my ISP email service . if I switch to AB what happens to my emails please ? also they are offereing $80 p/mth , unlimited at 50/20mbps /home ph unlimited nat-local-mobile calls/ free modem/ 12mth contract. can you pls tell me if you can match this ? thanks

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi Grasshopper, you will need to talk to your provider in terms of email service. There's usually a fee to keep the email service running after you cancel your internet, but you will need to speak to them.

Unfortunately, we do not price match. Sorry about that. Cheers, Mel


JMcK

JMcKasked

NBN 25 (Standard, Seniors)

Can I keep my current fixed line phone number - current ADSL provider is EXETEL
Can I keep my email address

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi there, you can certainly keep your fixed line phone number. Your email address will depend on whether it's a portable email address like gmail, or an exetel email address. Some providers let you keep your email address for a small monthly fee (we do) but you'd need to check with exetel to see if they offer that service. I found shifting over to gmail to be a great opportunity to clear out some of the spam mail, if that's any help! cheers, Janet.


Izardj

Izardjasked

NBN 100 (Family)

what is involved swapping from another provider to you guys? I have nbn with no lock in contract But has VoIP connected

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi there, you just need to apply online or by phone (1300 880 905) and the team can talk you through the switchover process. Often takes less than one hour to churn across internet - VoIP can take a bit longer, though. cheers, Janet.


astraveb777

astraveb777asked

NBN 25 (Standard, Seniors)

Our provider for our internet and mobiles is Optus we have had notification from them that the BNB will be with us shortly now if we select Aussie BNB do you contact Optus to cancel or is it up to us . Oh I have mobile plan with them for another 12 months but my husband is free of a contract.

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi astraveb777, It's best that you call Optus to cancel after being connected with us to ensure there are no surprise bills. Our team can help you to port over your husband's mobile as well just give them a call when you're ready on 1300 880 905. Cheers, Mel


Malcolm C.

Malcolm C.asked

NBN 150 (Super-Fast)

How much does the NBN 150 cost

2 answers
John
John

$150-$230 depending on the data quota selected.

Aussie Broadband
Official RepAussie Broadband

I recommend checking our website and clicking build your own plan. https://www.aussiebroadband.com.au/nbn-plans/


PaulaB

PaulaBasked

NBN 50 (Standard Plus)

Hi, I signed up with you guys about a week ago, just wondering how long it takes for some one from NBN to connect and how long it takes for my fetch and modem
to be sent out.

4 answers
Wayne
Wayne

I had a preorder so had to wait for the date it would become life. Aussie sent model a week before and when it became live they texted me a date the NBN guy would come and connect things up. I did change the date, but everything went smoothly and it works well.

Aussie Broadband
Official RepAussie Broadband

Connection times depend on nbn technician availiability (if first connecting to the nbn) and also service type. We ship Fetch and the modem differently depending on service type as well. Fetch is sent by courier and most of the time the modem is sent with it. We ship from 3840 Morwell, Victoria. Cheers.

PaulaB
PaulaB

Hi Janet, I have just spoken to one of yr reps, who answered all my questions, and was very helpful and polite.This is my first time signing up with broadband and Aussie BB has the BEST reviews so far. I have a appointment time now with NBN to get started. I hope the reviews speak for themselves and everything is smooth sailing. I will leave my own review with my personal experience when my internet is up and running. Thankyou for yr reply..PBeni


saso s.

saso s.asked

NBN 50 (Standard Plus)

i like to now about streaming after 7 pm not for youtube i like to now for iptv is any one got the iptv thanks

2 answers
Daniel B.
Daniel B.

Yes I have Iptv and at 7:30pm for a couple of hours all more, there is constant buffering. Related too there international network routing, which apparently is in the process of upgrades

saso s.
saso s.

thanks Daniel i am with mate comunication compani from 7-7.30 until 10-10.30 pm constantly buffering after 10 no buffering


Page 1 of 2

See all Aussie Broadband questions

Get an answer from our members and Aussie Broadband representatives

Other Internet Service Providers

Previous
Mint Telecom

Mint Telecom

4.9
(312)
Launtel

Launtel

4.9
(137)
MATE

MATE

4.4
(1,884)
Harbour ISP

Harbour ISP

4.2
(841)
Bordernet

Bordernet

4.7
(64)
OntheNet

OntheNet

4.7
(51)
OptiComm

OptiComm

4.0
(327)
Lizzy

Lizzy

4.5
(54)
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.