Hi. I am wondering if I am allowed to add two of my medical conditions in two weeks time please? As I couldn't afford to pay the extra for them. I have diverticulitis and Osteoarthritis. Is it ok for me to add these two weeks time please as I am only on the pension? Pension it doesn't go very far. How much will it be for me to pay for them?
Hello Suzie, Thank you for reaching our surrounding your enquiry. You can add the medical conditions to your policy at any time although please keep in mind if any events occurred prior to the date you added that particular benefit onto the policy it would be considered a known event so you may not have provision to claim against it. ie if you were to suffer a medical event prior to adding your medical conditions onto a policy and then were told you are not able to travel due to that medical event you may not have provision to claim against this.
If you would like a quote as to how much it would cost to add these medical conditions to your policy please reach out to our customer service team via 1300 72 88 22.
Kind Regards CS
Okay cool thanks
I sent a medical claim and received an email from Covermore acknowledging its arrival on 31/8/22.I have emailed you 3 times to enquire on the status of my claim and only receive a generic reply.Claim number 1434446.I would really appreciate my claim to be sorted.Thank you.
Hi Kim, it's Rosie. Your email to Cover-More arrived in my email inbox in error. I am just another disgruntled Cover-More customer who has posted on "Product Review". I wish you good luck with Cover-More. I have been chasing a refund for travel insurance for 4 people from Cover-More for over a year now after our flights to NZ have been cancelled by the airline. I have spent endless hours emailing and trying to call, but they just give you the runaround. Theoretically, Cover-More have approved the refund a few weeks ago, but I still have not received the money. Delay tactics+++ are their game to try and make us give up. Don't let them off the hook, Kim! Best wishes from Rosie.
Hello Kim, Thank you for taking the time to submit your review. We sincerely apologise for the wait times we are experiencing. As you have kindly provided your claim number I will arrange for a customer service representative to reach out to you with an update of your claim.
Kind Regards CS
I have not received any customer representative contact…I am suffering financial hardship due to the unpaid claim.
We paid $420 for insurance to cruise to China and the cruise was cancelled by the cruisecafe company. It returned our money. We are still waiting for our money from Covermore. Do we have to go to our lawyer to get that money? Or the media?
Media, I'm sure they have it all tied up in their clauses
Hi Wing Jung,
So we can follow it up for you, can you please provide your email address and policy number?
Have a trip booked to Japan in May 2020 but the trip not going ahead am I able to make a claim to get a refund on the amount of insurance I paid?
My trip was cancelled and cover-more said they would refund the entire amount of the policy.
Hi Deakin, You may request to cancel your travel insurance policy either by calling us on 1300 72 88 22 or email refunds@covermore.com.au When requesting to cancel your policy please include a confirmation whether you are submitting a claim or not.
Also, please ntoe that we're currentlye xperiencing unprecedented number of enquiries and there may be delays processing your request. We wil honour the date we receive your email.
Get an answer from our members and Cover-More Travel Insurance representatives
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