I tried to cancedl my application one hour after I made a paypal payment but could find no way to do this. How do I cancel my application within the cooling period without teh ability to contact you. Please advise as soom as possible
It was done on the covermore site. From: Accounts Receivable Team <AdminAgentEnquiries@covermore.com.au> Date: 13 April 2022 at 11:39:47 AEST To: Subject: Re:) [External] Refund for Policy Number: Thanks Thank you for contacting Cover-More's Accounts Receivable Team.
If you have a cancellation or refund request please ensure these are sent to refunds@covermore.com.au where Customer Service Team will initiate the refund process.
Until your request has been finalised please quote your case number[ARxxxxx], which appears in the subject line in all correspondence to allow for easier tracking.
If you have any further enquiries regarding this case please do not hesitate to contact us.
Kind Regards Cover-More Accounts Receivable Team
No case number provided. Is this a further delaying tactic?
I declined the insurance after seeing changes appeared in the policy, 1 hour after receiving the certificate. this is within the mandatory cooling off period. Your process needs to recognize legislative requirements. Return my money.
Hello there, If you would like to cancel your policy we have a few options available: you can email your request for cancellation, apply for a cancellation via our online refund request form (please note this method may take up to 15 days to be processed) or alternatively you can contact us via phone and request the cancellation.
As you have taken the time to leave us a review I can certainly look into your request on behalf. If you would like me to do this for you please supply me with your policy number so that I can assist.
Kind Regards CS
Policy 722100185364. Cancel immediately under the 20 day cooling off period rules
Hello Duncan, It was an absolute pleasure speaking with you today, thank you for taking my call. As discussed your policy has now been cancelled and the refund is on its way back to you. I have email confirmation of this to you but if there is anything else we can be assistance of please do not hesitate to ask.
Kind Regards CS
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