Dux Airoheat D2FH00000C Questions & Answers

Hi Trevor,

We'd be happy to assist you with your question.

If you can email through your name, phone number, and address where the unit is installed, to help@dux.com.au it will be great.

Regards,

The Dux Team

Hello, My name is Trevor Pohlmann, 8 Mulga Court, Narangba, 4504, Mob 0400416036 Regards Trevor

Hi Terry, Thanks for raising your question. Given the age of the unit (11+ years) we would suggest that the unit be given a flush. Please contact our After Sales & Service on 1300 365 115 Option 2 to be put in touch with our local service agent.

Best Regards,

The Dux Team

Hi Rachel,

We'd be happy to assist you with your question.

If you can email through your name, phone number, address where the unit is installed, and serial number of the unit to help@dux.com.au it will be great.

Regards,

The Dux Team

Hi John, We are sorry to hear about your experience and really hope we can resolve your issues. So we can understand the specific details, can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?

Best Regards,

The Dux Team

Hi Ben, I have exactly the same issue. My system is 10 years old and it has been a good system, but over the last couple of winters the water hasn't been hot enough. I have attempted to adjust the thermostat but the plastic spindle for the thermostat has been sun/heat faded and is too brittle to turn. I was hoping that DUX could advise whether this system has any anodes that may need replacing.

Hi Ben, Thanks for your question. The thermostat is only able to be adjusted by a suitable qualified tradesperson. Our Service Agents are also able to do this, please call 1300 365 115 Option 2 to be put in touch with your local Dux Service Agent or could you please email your full name, product review username, best contact number, address where the unit is installed and the model and serial number of the unit to help@dux.com.au so we can check and provide you the details.

Regards,

The Dux Team

Hi John, Our team would like to speak with you at your earliest convenience so we can get this sorted. So we can understand the specific details, can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?

Best Regards,

The Dux Team

Hi John, mine did that recently and it was because the condensation overflow pipe got blocked. The little reservoir/guide in the top then fills up and overflows. Clear out your pipe!

Hi Sam, Thanks for raising your concern. The condition you've described could indicate there's a problem with the unit. So we can refer you through to our local service agent who specializes in Heat Pumps, could you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?

Best Regards,

The Dux Team

Hi Paul, We are sorry to hear about your experience and really hope we can resolve your issues. So we can understand the specific details can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?

Best Regards,

The Dux Team

Hi Kimbo, Thanks for raising this concern. The fan will need to be replaced (by a suitably licensed Tradesperson) as it is an integral component of the heating process. Operating without fan is not recommended and can cause permanent damage to the refrigeration components.

The part number for the fan is H3199 (Grey Hotlogic controller) or H1046 (Red Hotlogic controller).

Regards,

The Dux Team

Thanks for the reply Dux Team, would this be under warranty as the system manufacturers date is only 27/07/2017 ?? I don’t have a receipt but I would like to think that being only 3 years old and the fan being a integral component, falling apart the way it has.

Hi Kimbo, Thanks for getting back to us. Can you email through your name, phone number, address where the unit is installed, model number and serial number of the unit to help@dux.com.au so we can check and answer it for you.

Regards,

The Dux Team

Email sent, thanks

Hi Graham - I have no idea - Peter

Hi Graham, Thanks for raising that question. You can get our spare parts from local plumbing stores like Reece, Tradelink, Bunnings, Samios or any local Plumbing supplies store. Please note that you can't just buy the bracket, you will need to buy the fan assembly.

Regards,

The Dux Team

Hi Sandra, Thanks for raising that question. Inlet valves are supplied and fitted by the plumber, your plumber will be able to advise and quote you to fit suitable valves. Should you have any questions, just email us at help@dux.com.au

Best Regards,

The Dux Team

Hi Coralie, We apologise for any inconvenience this may have caused you. Our team would like to resolve this for you. If you can email through your full name (state this username), phone number, address where the unit is installed and serial number of the unit to help@dux.com.au we would greatly appreciate it.

Regards,

The Dux Team

Hi Susie, We'd be happy to assist you with your question. If you can email through your full name (and state your username), phone number, address where the unit is installed and serial number of the unit to help@dux.com.au it will be great.

Regards,

The Dux Team

Hi Dennis,

We'd be happy to assist you with your question and sorry for the delay.

If you can email through your contact number, model number and serial number of the water heater to help@dux.com.au it will be great.

Regards,

The Dux Team

Hi Dennis,

From the information given, unfortunately it seems that the tank is beginning to rust. Given the age of the unit, we would suggest replacement with another heat pump or a 250L electric storage unit.

Best Regards,

The Dux Team

Hi, thank you for your advice....well looks like we will have to replace before winter. Regards, Dennis

Hey Denis, I’m Louise from qld. Read your question. We’ve had the exact same problem. Intermittent orange water coming from our taps. Our local water authority was even looking into our orange tea coloured water as we thought it was from main water. We too were told our drinking water was safe after lab testing. It’s definitely the junk dux heat pump. Don’t wait to get a new system if you can..... not worth the potential health risk. We’ve just had an electric rheem installed today. When it was removed orange brown water was extracted when the dux was emptied. Plumber said these systems have rods inside that break down and rust. Hope this helps, it’s taken us over a month to solve the mystery of our orange water.

Hi Yes, There is one accessible sacrificial anode, a suitably qualified tradesperson will be able to change it for one to suit local water conditions. Our Service Agents will be able to provide this service as well, please call our After Sales & Service on 1300 365 115 Option 2 to book it.

Best Regards,

The Dux Team

Hi Wayne,

Thanks for your question.

The dual outlets allow flexibility to connect separate hot lines to the bathrooms as well as to the kitchen/laundry areas.

Thanks,

The Dux Team

Fan does not work all the time but when it is heating water it should be going. Probably best to get it serviced given age but in our view Dux products are poor quality and getting service help from them is worse.

I had an sparky here since I posted this and we decided that since it heats water we will leave it alone

In the 2 years I’ve lived here the fan has never moved

And given its age it appears to be doing well

Thank you for your response

You need to turn the temperature modulation valve, turn it anticlockwise all the way out, . This valve mixes hot water and cold water to give a safe temperature

You need to turn the temperature modulation valve, turn it anticlockwise all the way out, . This valve mixes hot water and cold water to give a safe temperature

Hey big John

Is this going to make the fan move

It’s not moved in 2 years and I still get perfect hot water

I think leave well alone as to tamper might just set it off on a downward spiral

The thing is a piece of crap ..you need to ditch it asap for the health of your family.. just buy a standard element type hot water system .. a current affair need to do a story on this hotwater system ..yes i am a plumber

Mine is doing the same - have you found a solution by any chance?

Thank you for your replies. The solution, according to my local hot water person, is to convert it to a normal electric hotwater system. It is possible to do it with this model for about $180. He said it is not worth repairing as an air pump system, too expensive, and may break down again. So I am going to convert it.

Thanks Rob. Ours isn't a major issue at this stage so might wait a bit longer and see if it gets worse. Our cylinder is on the back deck and we can hear the occasional rattling sound from the lounge room when the fan is operating. The rattling isn't really noticeable on the back deck, only in the lounge. Other than that it has been fine and our hot water bills are really cheap (hence my hesitation to convert to electric). Good luck with it!

expect it is the fan bearing, not sure if you can replace the bearing or whole fan. Fans are about $200 and they recommend an electrician or plumber to change - 4 screws and plug in

Thank you for your reply,msrk. My plan is to convert the water heater to a normal electric hot water service. It is still heating the water, but I turn it off at night, so as not to disturb the neighbours.

I have a Dux Airoheat heat pump system. There was a rattling noise which I traced to the fan blade hitting the power supply cable. The fix was to add a cable tie to hold the supply cable away from the rotating fan blade David

Thanks, David

Hi, I have the same problem. It's a crappy design issue. The drain hole for the condensation is in a crap position and also blocks up super quick and so the condensation generated by the heat pump just runs out over the top. There's not much you can do unless you want to remove the top every month or so and try to clean it out.