Nuha W.
Nuha W. · NBN 25/5 (Premium)

Hello, I have an accont of flip tv ..but i can not sign in despite ihave the activation code and all .. Can any one help me to fix the problem

Henry
Henry · NBN 25/5 (Premium)

Can i pay the bill @ P.O.

Flip
Flip   DM   

Hi Henry,

Yes you can, however, the PO will charge you for it. Alternatively you can also pay at the bank directly. The bank details are on the invoice.

regards Farhad

Naz
Naz · NBN 25/5 (Premium)

I was promised my first month free and was told I’d be invoiced in April because that’s when I would start to pay. I got invoiced two months worth? Prorata for the month of March? Even though it was to be free.. I’m really upset about this, I spoke to nicasio several times trying to connect and he said my first month would be free of charge. Since when is it ok to lie to customers? I emailed you guys and got a swift response (within half an hour) that it cost that much because of the prorata. I then responded bringing up the free of charge stuff and got no reply that day (which was nearly over so fair enough) but then also no response for the entirety of the next day..16th of April and also the 17th of April.. really not happy.

Flip
Flip   DM   

Hi Naz, It sounds like potentially there was a misunderstanding with our billing system in that we charge a pro rata cost for the days connected in your first month, which is not debited until the following month, however is not a free month. We've sent you a message to follow up with you as it is never our intention to lie or deceive our customers. Kind regards, Flip

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