Is there anyway of knowing if I’ve been sold fake frankie4 shoes? I have bought several pairs from a pre loved site.
Hey Maxi, thanks for taking the time to reach out to us! If you would like to send us through some images of your FRANKIE4's to the email address info@frankie4.com.au we would love to assist further with this. We look forward to hearing from you! Kindest, - FRANKIE4 Footwear
Hi..my shoes are comfy but very noisy ...they squeak with every step...I have had them a little while and thought it may settle down but no luck so far. Tips ??
Same thing has happened to me and I haven't been able to resolve either :(
Hi Lorna, thanks for reaching out! Depending on which shoe you have that you're experiencing the squeaking in, we may have some different suggestions for you. If you're experiencing this in a pair of shoes which feature removable footbeds, the squeaking may be occurring from moisture between the leather lined footbeds and the leather lined shoes. By popping some talcum powder on the edge of the footbeds, this can help to reduce the moisture and therefore, the squeaking. Another reason you may be experiencing the squeaking, is if the leather upper is still quite new. As the leather is flexing and wearing in, the different sections may be rubbing against each other and can result in a bit of a 'squeak' sound. If you'd like to send our dedicated Customer Care team an email (info@frankie4.com.au) with some more details of your shoes, we can confirm whether these suggestions are the best option for you - or if there may be something else we can suggest. Kindest regards, FRANKIE4 footwear x
Ongoing issue for me too. Shoes are 6 m old. And I don’t have wet feet. Only happens with my Frankie4s enclosed shoes. Would love some help with them!
Hi Christie,
Feel free to reach out to info@frankie4.com.au for further assistance with this. With further information and details we can offer suitable suggestions to help solve this!
We look forward to hearing from you! FRANKIE4 Footwear
My EllieIV, squeak with every step. Its happened from first day i got them. What can be the reason?
Hey Grazyna, thanks for reaching out again! I can see we have replied on your previous question. We look forward to hearing from you! Kindest, - FRANKIE4 Footwear x
I bought the Hannah shoe in cream by recommendation from in store. When I tried the 10, they slipped off my heel, so the saleswoman suggested a 9… which seemed a good fit at first but after wearing for a few hours my toes hurt a lot! I was hoping the leather was just needing to be worn in, but it has been a few months and still hurts. Is there anything I can do to exchange and get the size up? Was really hoping this shoe could work for me because I got good reviews and bought it full price.
I wouldn’t know. Ring Frankie4 and ask.
Hey Naomi, I am so sorry to hear about your experience with your Hannah's. We'd love to hear from you, if you could please reach out to info@frankie4.com.au with some more information (order details, how often you've worn your shoes etc.) and ATTN: Product Review, we look forward to assisting you.
Kindest, Maddie - FRANKIE4 Footwear
Hi, bought my first pair of Nat’s in store and they fit well. On first day or wearing them, they are rubbing my ankles. Will they soften, should I stretch them out a bit? Thank you
Hi there, Thanks for your question! Great choice with Nat, they're a perfect option for 'all day every day' wear. As your Nat's feature a brand new leather upper, depending on the way they're sitting on your feet individually, you may find that they just need a little bit of time to wear in and soften further. We would suggest wearing your new Nat's in around the house and gradually increasing the wear period, to allow the leather to naturally soften. This shouldn't take too long at all, as we use beautiful soft leathers in each of our styles.
Nat features a thermoplastic heel counter, which is a material that will naturally warm up as the shoes 'flex' and wear in. Over time, this allows the area to mould to the shape of your ankles, creating a more comfortable and personal fit! You may also like to try the different components from the Sole Saver Pack to ensure you're creating the most comfortable fit for you!
If you have any further questions, please feel free to reach out to our dedicated Customer Care team via email (info@frankie4.com.au), live-chat, or phone (1300 721 898).
Kindest regards, FRANKiE4 footwear x
Great I’ll try that, thank you!
Should I go up half a size in Poppy ballet flats. Hard to order online when you don’t know your size and exchange is not permitted
Hi Angela, thanks for reaching out! We have a wonderful Customer Care team dedicated to help you with these sizing questions, as well as a fitting tip on POPPY's product page! If you commonly go for the same shoe size in your FRANKiE4’s then stick with this, but if you, or your feet vary between sizes, try starting with the bigger of the two sizes first. We’ve found it’s not uncommon to go up half a size in ballet flats, due to their neat, sleek profiles.
We'd love to hear more about your sizing experiences in particular so that we can help to determine which size would be best in POPPY. If you'd like to reach out to our Customer Care team our email is info@frankie4.com.au, or you may like to reach out via our online chat.
Looking forward to hearing from you!
- FRANKiE4 footwear x
Hi I’ve just worn for the 1st time my newly purchased Shauna boot. The foot feels fine however when I wore the shoe the top of the boot has dug into the bottom part of my shin on both legs leaving an indentation & pain. I actually had to remove the shoe to be able to drive. I was mostly seated for 2 hrs & was in agony. What can I do, I don’t think I’ll be able to wear them again, which I can’t afford at $329
Hi Tracie, Thank you for reaching out, I'm sorry to hear of your concerns with the way your SHAUNA's are sitting on your ankles. Can I ask, have you tried utilising the different footbed components in your SHAUNA's? By trialling the different footbeds you may find that your feet are sitting in a different position within the boots, which may help to alleviate the pressure that you're feeling at the top of the boot.
If you're able to reach out to us directly via email (info@frankie4.com.au) we'd also love to assess the fit of your SHAUNA's to confirm whether the style and size is the perfect match for you. When reaching out please ATTN: Rebecca - Product Review, and we will be able to let you know the instructions for a fit assessment.
I would also love to know whether you wore the boots in around the house at all before wearing them out? As your SHAUNA's are a brand new leather boot, some individuals may find that they need a little bit of wearing in to help the leather to soften and mould, and flex with the foot and ankle as you walk.
I look forward to hearing from you Tracie!
Kindest regards, Rebecca - FRANKiE4 footwear
I bought Ballet flats Poppy navy metallic the next size was too big. Thought they would stretch with wear but too tight to wear in. Is there a safe way to stretch them a little? Please help. Lois
Hi Lois, Thanks so much for asking. I would like to find out some more information regarding how they are fitting. What size you have and what was the next size up that you tried? When you tried the next size up, did you try the forefoot cushion found in the box?
Stretching shoes can be a tricky one and it is something which we try to avoid offering as a suggestion as we aim to provide customers with the correct fit. Ballet Flats can sometimes be that shoe which can be a little harder to get the right fit around the toes.
Each of our ballet flats include a forefoot cushion which can help tailor the fit as we know it is not uncommon to have to size up to ensure the length is correct and our toes are not getting squished. We also offer three different styles of ballet flats with three different toe box shapes which will feel slightly different on the foot.
We would like to help you further with this Lois to make sure your in the correct fitting footwear. If you could kindly send an email to info@frankie4.com.au (attn: Jasmin), I would love to assist further and help you get your shoes fitting correctly.
Looking forward to assisting you further. Kindest, Jasmin - FRANKiE4 Footwear
Whilst I do own a number of pairs of Frankies at times I also have a need to stretch shoes. I have stretched all my learther shoes in the past due to a foot injury in my right I received over 30 years ago and this has made shoes wearable. So to the Frankie 4 team I would appreciate it if the toe box was all leather as well and not a synthetic fablic lined toe box. For those with bunions or foot issues that result in pain this is essential. For example in the Gianna shoe the toe box is synthetic lined and I sometimes have to change shoes halfway during the day at work which defeats the purpose of these shoes but being able to stretch them easily would solve the problem.
Hi Happy, Thank you for your response to this question regarding shoe stretching. As Jasmin has outlined above, we generally advise against stretching your shoes, as this can have a greater affect on the overall fit or function that is already provided in the style - rather, we want to always ensure that you are in the perfect fitting styles.
The lining in our sneakers, enclosed flats and most boot styles, like GiANNA, is comprised of two materials - the majority of the lining is leather, with a soft foam lining in the toe-box. Most of our enclosed styles have a hidden soft foam lining in the forefoot area to minimise friction, pressure (and sheer stress) over the skin around the forefoot. This is ideal for women with bunions as the joint often protrudes creating higher pressure of the joint on the upper.
Most of our enclosed styles (including our sneakers, boots, and brogues) feature our patented Sole Saver Pack, which enables a wider to narrower fit with the use of the different footbed components. Simply remove the full-length footbed and instead, pop in the half-length footbed to create a more spacious fit! You can view all our styles that come with our Sole Saver Pack here - external link
We'd love the opportunity to assess how your GiANNA's are fitting you, and assist further where possible. Please get in touch with us at info@frankie4.com.au (ATTN; Georgia - Product Review) at your earliest convenience! We look forward to hearing from you soon.
Kindest, Georgia - FRANKiE4 Footwear x
I don't think you really read my comment. I am the one with a foot issue, your shoes hurt me and this could be alleviated by stretching the shoes. I have done this many times in the past, it's just less effective when the internal lining is synthetic. I don't like the half footbed and find it uncomfortable. On a more positive note your Isabelle boots fit really well so I have 2 pairs (no stretching required).
Hi Happy, I'm sorry to hear that your GiANNA's have not worked out for you in this instance, but it's so great to hear that your iSABELLE's have been a perfect match! If we can assist further in future with a new pair of sole mates, please don't hesitate to reach out via info@frankie4.com.au. Kindest, Georgia - FRANKiE4 Footwear x
I purchased my first pair of Ellie’s. From footdgear . The size I have always worn . One shoe is perfect the other is very tight over the toes. I can not even move my toes and my big toes is now very sore . It’s as if the stitching is too tight
Not sure about Ellie’s shoe shape.I have two different styles ,not Ellie.One of my shoe style’s I went up a half size .Have you phoned Footgear for advice ?
I just relised today the stitching on one shoe around the toes is different on both shoes making one tighter than the other . Off to take them back . I never thought to check that .
Big shout out to footgear in Indooroopilly. Amazing service re my Frankie4. One very happy customer
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