How seriously does Harvey Norman take the consumer guarantee? Not very apparently, they are a law unto themselves and make it up as they go along. My ex-partner and I purchased a LG fridge with ice-maker 6 years ago along with a $5000 oven, a microwave and other kitchen appliances, we were renovating our kitchen. Everything was purchased on the same day from the same sales assistant all delivered to the same address. My ex-partner put the fridge on his interest-free payment plan. This becomes important later. The freezer stopped working and because the freezer no longer works neither does the ice maker etc. Not being mechanically minded I called a repair person out on a Saturday to have a look at it. He advised it was the inverter compressor that actually has a 10-year warranty. The repairer advised he would reduce the price of the Saturday call-out and send me an email because he knows how Harvey Norman can get with these things. Long story short the proprietor, rude man that he is, has consistently pushed me back to LG (againt ACCC laws FYI). Oh and apparently cant do certain things because my EX, who they have spoken to twice and he has given them permission twice to deal with me, has his name on the invoice DESPITE all the other products purchased on the same day from the same sales assistant all being delivered to the SAME address ergo concluding that the fridge was actually a joint purchase but had to go in his name because of the interest-free method of payment OH and it can be proved that payment for said fridge came out of a joint bank account. First I had to wait for one of LGs repair guys to come out and assess my freezer. His conclusion, he couldn't tell whether it was a gas leak (only a 5-year warranty on that as it was pointed out to me, apparently consumer guarantee doesn't apply here either) or the inverter compressor (which has a 10-year parts replacement warranty only! I will have to pay for the install) Interestingly I called around to a few repairers to get prices and the prices I got for where I paid for the labour but not the part were just as or more expensive than the ones where I paid for labour and parts.....hmmmm. So one would assume a freezer not freezing - ie not doing what is meant to do would be a major fault right? According to this proprietor NO. Because there have been no previous faults with the fridge/freezer this isn't a major fault. The LG technician cannot determine the cause of the issue. Major issue? Again NO. I am supposed to pay for the repair and if it works great happy days IF it doesn't he will relook at the situation for me. Very generous of him. I submitted a case through Fair Trading then lo and behold I get an email advising that LG has generously decided to pay for the labour for me. The problem still being they are unsure of the problem. So I am supposed to re-arrange my life and work again so I can make time for a repair tech to come out and maybe fix my freezer. I politely declined this offer because after doing my research if this issue is exactly what the first tech had told me, the one I paid for, then the it cant be repaired. So now we await a date to go to QCAT and the ACCC called me yesterday for more information and sent me an email of my consumer guarantee rights. I sent them all the emails between myself and Harvey Norman Rothwell and they have deduced from these emails that Harvey Norman is pushing me back to LG and trying to diminish their responsibility. So in answer to my top question. Does Harvey Norman believe they are a law unto themselves and that Australian Law and Consumer Guarantees DO NOT apply to them. HELL YES they do!
I purchased a washing machine & dryer. These were sent from AEG to my local HN store and from there they were delivered to me. Both arrived unboxed with just very thin plastic wrapping for protection, and even then there was no plastic covering the top of one of them. Is this typical of white goods from HN? I can't imagine that AEG would have sent them to the store like that..
I've previously purchased white goods (online) that arrived in boxes with ample protection so it seems very odd.
Despite the fact that besides 2 very small scratches to one of the appliances display panels (not happy about, but no doubt they'd tell me I was being picky if I complained) they appear outwardly to be otherwise undamaged, but I am not totally happy or comfortable with the situation.
How much extra does Harvey Norman charge for being treated like dirt and to be lied to and fobbed off, or is this a free service you provide?
Do Harvey Norman like to F..K people over and Go out ot their way to be Dishonest, Rude and Lie? Or is this just how you the sort of people you like to recruit?
Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks
you'll need to contact the store where you purchased your fridge and explain your new circumstances..
Does Harvey Norman charge extra for a special order?
What did they say when you contacted them?
Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.
Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you
Belling induction/ convection range available for sale?
I paid a deposit by phone on a washer because of discount offered by State
government. Product to be delivered in 2 days when I pay balance. Could I cancel order and have deposit on Master Card credited.
Can anyone confirm if all HarveyNorman stores will do laybys on a washing machine instead of this interest-free rubbish?
Some stores do, some don't
I bought a portable air conditioner yesterday and it wasn't working as expected. Instead of cool air, it was blowing hot air out. When I called them to return, they told me, to refund, it has to be a fault with the machine and if they do refund, they will deduct 30% of the price. Is that correct? I haven't heard of such policy in my life.
Chloe, I believe consumer law states that if the product is not fit for purpose, you are entitled to a full refund.
Yes Arkay you are correct, however, with portable air conditioning, the compressor releases hot air. This hot air must be vented OUT of the room in order for the cold air to do its job. All details are explained in the user guide. Also, a venting tube is usually provided in the box along with instructions on how to vent out the air correctly. There doesn't seem to be an issue with the product, it is just not being used correctly.
mmaddogz, how can you tell the the product is being used incorrectly based on the above? Nowhere in the original question does Chloe mention that hot air is being vented from the compressor at the rear of the unit. Seems a bit presumptuous.
Can I cancel an item (belling stove) I ordered two days ago from h/n. I paid 1000 deposit, will I get it fully refunded?
I have no idea as my comment was not on refund. Contact HN right away just in case they do have a cooling off period. You don't want to miss that period.
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