8 questions from our users
Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks
you'll need to contact the store where you purchased your fridge and explain your new circumstances..
Does Harvey Norman charge extra for a special order?
I bought a portable air conditioner yesterday and it wasn't working as expected. Instead of cool air, it was blowing hot air out. When I called them to return, they told me, to refund, it has to be a fault with the machine and if they do refund, they will deduct 30% of the price. Is that correct? I haven't heard of such policy in my life.
Chloe, I believe consumer law states that if the product is not fit for purpose, you are entitled to a full refund.
Yes Arkay you are correct, however, with portable air conditioning, the compressor releases hot air. This hot air must be vented OUT of the room in order for the cold air to do its job. All details are explained in the user guide. Also, a venting tube is usually provided in the box along with instructions on how to vent out the air correctly. There doesn't seem to be an issue with the product, it is just not being used correctly.
mmaddogz, how can you tell the the product is being used incorrectly based on the above? Nowhere in the original question does Chloe mention that hot air is being vented from the compressor at the rear of the unit. Seems a bit presumptuous.
Can I cancel an item (belling stove) I ordered two days ago from h/n. I paid 1000 deposit, will I get it fully refunded?
I have no idea as my comment was not on refund. Contact HN right away just in case they do have a cooling off period. You don't want to miss that period.
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