12 questions from our users
I purchased Bose headphones online a couple of weeks ago never opened, I want to swap them for Sony WH1000XM3 due to better codec for bluetooth connectivity. Is this possible. If so can I exchange in store
Am I able to purchase an air conditioner with installation included from Harvey Norman though I am a pensioner.
I can pay a deposit on the day.
why do you continue to support the despicable alan jones with your advt $$$$? will never step foot in a HN store again so long as you support him.
Redemption? I purchased a smeg coffee machine, a milk jug & a matt. Received coffee machine only. Enquired & advised I have to redeem the product from smeg! Harvey, I have paid you for it? Why do I need to redeem it? First customer service mistake. 2nd mistake, I redeem products & advised 6-8 weeks eta. Harvey. You have rorted & hoodwinked me. Mothers day is well & truly done & dusted in 6-8 weeks time .. How bout being upfront about this eta. Not after your purchase? Looking forward to your reply
Re Order # 2101842395.
Order placed 09/03/2019, and paid for, no delivery after 15 days!!!
Placed phone call to 0297636891, after holding 15 minutes pressed 0ne, as requested for callback, inserted phone number and have been waiting over 24 hours for callback. I certainly didn't expect this lack of service from Harvey Norman. Where is the order, and how much longer before delivery???
hello. Imade order on line received confirmation number 2101686793. got on line chat was told it is in store at aspley in qld , but still not in transit, i have sent emails got no replies, dont expect much from this either. Please help?
MY online order was cancelled so i was wondering when they usually refund? hoping they didn't just scam a teenager
I received message on mobile, 0405601039, -"you have (1) package from Harvey Norman! Ref:7836903W Last chance to pick it up ..http://bit.ly/2FbMH8p". I have just got out of hospital after account but my last contact with H N was several months ago when bought & took small TV. Please let me know what this about? email address -[email address removed]
I Received this sms on Sunday, is this legitimate? I have ordered items from other companies online.
You have (1) Package from Harvey Norman!
Last chance to pick it up >>
i got a msg saying I have 1 package to pick up from Harvey Norman last chance to pick up just wondering were from and what it is
I ordered a laptop 7 days ago and have only received an email saying my credit card is being verified and a confirmation email will follow. Nothing else has been received, not even a confirmation email. In the last few days I have rung repeatedly and always end up on the 'leave a message' option. Several times I have requested a call back but none has been received. The money has been taken from my Dad's credit card already. I have no confidence that I will receive the order within 10 days of purchase. Can anyone tell me how to cancel the order and get a refund?
Why aren't all prices posted online?
Harvey N.Harvey Norman
Hi Pauline, our apologies -- as our furniture and bedding range is currently not available to purchase online, we are unable to display pricing for these products on our site. Apologies for the inconvenience. However, please use the 'Contact us for a price' option on any product/s you're interested in, selecting your local store, and a team member will promptly get back to you with pricing and other info. Thank you for your understanding, and again apologies for any inconvenience. Kind regards, Art - HN Customer Service
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