InsureandGo Australia International Travel Insurance - Silver Questions & Answers

I would carefully read their PDS. For all insurers you need to disclose any existing or pre-exsisting medical conditions. Based on what is disclosed they may choose to not cover that condition or adjust the premium to cover it. One thing for sure. Not disclosing it leaves you wide open to having a claim denied for that condition if you need to make a claim. Again the PDS explains yours and the insurers respndsibilities. Regards

Hi Raylene, Thank you for your question. Regarding pre-existing medical conditions, as per the 'General Definitions' in our Product Disclosure Statement, A pre-existing medical condition is "any diagnosed medical condition which, in the last 5 years, you or any insured person has suffered from or has received any form of medical advice, treatment or medication for".

To determine whether your condition will be covered, you will need to complete the Medical Assessment during the purchase process online or one of our customer service representatives can assist you over the phone.

Please feel free to reach out if you have any other questions.

Kind regards, Robert

No idea. Better to ask the insurers directly.

Hi Ness, Thank you for your question. We can work with the hospital directly, you just need to contact us on our 24/7 emergency assistance line to start the process. The number is +612 9333 3999 (reverse charge). Please let me know if I can help with anything else. Regards, Thomas

Hi Keith, It's more of, if you did travel and caught the virus that you are not covered. But our dispute is that it doesn't matter when you purchased the policy you haven't traveled yet, We all should be getting a refund. I have read that other travel insurance companies are refunding. As it is not our fault that all travel has been shut down. InsureandGo stand to make thousands of dollars if they do not give everyone back there money. I have put in a formal complaint to the ombudsman now, not just for me but for everyone. I hope you and others can do the same, the more complaints the better chance on getting a refund.

Hi Tony. Thanks for that. We all need to complain to the ombudsman. I have. Pauline

If it's good enough for companies like Woolworths Insurance to refund the policies then it should be the same for all major companies. I'm seeking clarification from them on my 2 policies purchased for travel this year then I will too go the the ombudsman. In a spirit of goodwill from them I'd even be happy with credit for my future travel.

Hi Keith, thanks for getting in touch. Unfortunately, I can confirm that policies purchased after 4:00pm on 31st January do not cover claims related to coronavirus, this was communicated in the below travel alert and on the orange bar at the top of the website: external link  which went live at 4:07pm on 31st January. In addition, on the date you purchased, the top orange bar contained a warning stating that policies would not offer cover for COVID-19.

Thanks, Anna

Anna just doesn't seem to get it! It is over 2 weeks since I submitted my complaint to Insure and Go. I guess they are ignoring all the complaints, hoping we will go away. Guess what? We aren't, and the waves of injustice are growing. You must report to AFCA.

We took out insurance with them in October and we’re still not getting anywhere. Will be pressing this further if we don’t get a satisfactory outcome very soon.

Just had a live chat with AFCA and they believe I / we have a legitimate beef so have just put in a formal complaint with external link . You can also include any documentation or correspondence you have as well

thanks will follow up with AFCA.