I have a King Cloud III 2 seater delivered on 20.12.2019 as a replacement to a King Cloud 3 seater 900RW which had continual button/wiring problems for the reclining functions. Now this King Cloud III 2 seater has the same fault on one of the chairs - ie back recline function not working but foot function is ok. King Customer Service have told me the replacement buttons/wiring are no longer available .How is this possible for a sofa I have spent thousands of $ on ?? This type of fault is well known to King so surely you source replacement parts greater than 6 years after delivery - such a large investment should last for 15 years minimum . What can you do to help ?
Dear Dissatisfied, As I have not been able to locate your details from the information in your question could I please ask you to UPDATE your review with your order number for reference number 00966558. Regards, Deb, King Living.
Hi Deb - thankyou for your reply . My order # was KCS19100713 dated 15.10.2019 (delivered 20.12.2019). King last replaced buttons/wiring on quote # KCS24012195 on 13.2.2024. The same fault was reported to King on 5.11.25. On 9.11.25 King advised "we no longer supply the parts" ! Surely you have an obligation to service such a high value item for more than 6 years especially after such a well known fault is impacting past loyal customers ? Regards, Barry.
Can I replace soft touch recliner button on sofa? Recliner button works down button doesnt. Checked connection seems to be ok. Switched button connection to get sofa to go down.
Hi Grant,
Thank you for reaching out regarding your recliner. Could you please provide me with your order number? This will allow me to provide you the correct part that you are after.
Regards, Oliver 00965735
My king cloud recliner come with a charging table . The charger doesn’t work and flashes red light … how do I fix this please
Hi Kirstie,
Thank you for your enquiry. To make sure I provide the correct information, could you please share your order number. This will allow me to review your account and provide the best solution.
00946479
Regards, Oliver
GOC25090398
Where can I get batteries and charging cords for a King Cloud V 2 seater sofa
Hi Eileen,
Thank you for your enquiry.
Please let me know your order number and I will be able to confirm exactly which battery and cords you will need for your King Cloud.
-00944423
Regards, Oliver
my icloud chair is stuck out and wont go back to sitting position
Dear Kiama, I am not sure which model you have however please try this TROUBLE SHOOT Turning off IR (Infar Red) (Please ensure nothing is under the footrest) 1: Press Buttons 1 & 4 for 20 seconds together (Button one is the headrest end and button 4 is the footrest end. 2: Press Buttons 3 for 15 Seconds (Next to button 4 – footrest end)
If resets fantastic. If you are still having an issue, contact me to organise a technician. Thanks Deb
Dear Kiama, May I ask were you able to reset your recliner. Regards, Deb, King Living.
Hi, I am looking at buying spare parts for my Felix studio bed/sofa. I have tried calling the 1300 number and have spent over an hour waiting with no one answering. How do I get in touch with someone to get the parts I need.
Hi Don,
Thank you for reaching out.
Could you please provide me with your existing order number so I can look into your enquiry and assist you further?
-00905434
Kind Regards, Oliver
Hi,
We received two smart crescent tables for the Jasper bed with cantilever brackets two days ago. One of the tables now has a light constantly flashing and won't charge. Order number is CHL25060181
Dear Michael, I will send you an email to assist you in resolving this for you. Regards Deb, King Living.
Hello I am having the same problem with constant flashing of charge light when not in use. Can you please help me Jennifer
Do you have video of the switch from wall plug to the battery pack? The part that should flip down after plugging in the battery pack doesn't flip all the way down. Also, how exactly does the battery pack fix to the chair?
Dear Recliner purchaser, Please review this URL in answer to your question. Regards, Deb, King Living. external link
Is it normal for an electric recliner in a new King Rio to sound clunky. Our is only two weeks old .
Dear Meredith, Thank you for reaching out and bringing this to our attention. We're sorry to hear that your new Reo electric recliner is sounding clunky—this isn’t the experience we aim to deliver. So we can assist you further and arrange for a technician to assess the issue, could you please provide your order number and best contact details? Once we have this, we’ll be able to look into it right away and book a service appointment if required.
We appreciate your patience and look forward to resolving this for you.
Warm regards, Ron (00872176)
How do you move the side table location from one side of the love seat to the other . Thanks in advance
Good Morning Marlon, Can you please reply with your order number for reference number 00867679 so I can see what product you have. Once I receive this information I can answer your question. We have a number of products with the side table. Regards De, King Living.
Reference # 00867679 Reo recliner 2.5 seat with smart pockets. I want to change location side on the light and the side tables when delivered.
Hi Marlon, Just Pull it straight up and it will come out. Then find the same connection in the other side pocket and then push it in.
Hi . Have Lume smart light and smart arm on king sofa but the light won’t dim or turn off with swipe. Please advise what can be done. Thank you
Dear Deb, Can you you please update this question with the original order number. Thanks Deb King Living.
Hi. Original number is SBA22030045
Hi Deb, Just sent you an email. Regards Deb King Living.
what’s the voltage for the Lume smart light? I bought it around 2018-2019.
Hi Jing C - Australia 12V 600 Milliamps
Hi how do I get the black cord out of the lume light
Dear Natali, Can you please send us your order number and the reason why you require the cord to be removed from the light. Also some photos. Please send to customercare@kingliving.com.au. Thanks Deb King Living.
How many years of warranty given to the motor and mechanical parts for the King Cloud sofa?
Hi, I hope you're well. The electronics and motion components of the King Cloud recliner are covered under our initial 2-year warranty. You may extend this coverage to 5 years by purchasing the additional 3-year extended warranty at the point of sale.
You can view the full details of our warranty at this link: external link
Regards, Ron
@King Living could we arrange for a repair person to visit my property to diagnose and hopefully fix my broken recliner pls?
Dear Adam, Thank you for letting us know. In order to assist you more effectively, we require additional details to locate your order within our system. Kindly send your order number and issue details via email to customercare@kingliving.com.au. Once received, our team will reach out to you directly.
We await your response and appreciate the opportunity to determine the best possible solutions regarding this situation.
Regards, Ron, King Living
I have the King REO III recliner. The recline button is working but the return to upright is not. Consequently, the lounge is stuck out in recline. I have troubleshot and it appears to be the wire from the inverter (box) to the button. Any help please
Dear Tammie, Thank you for sharing this feedback. In order to assist you more effectively, we require additional details to locate your order within our system. Kindly send your order number and issue details via email to customercare@kingliving.com.au. Once received, our team will reach out to you directly.
We await your response and appreciate the opportunity to determine the best possible solutions regarding this situation.
Regards, Ron, King Living
Have several charging tables,1 on a king cloud V chair 2 on bed side. 2 of them have started blinking continuously, they will occasionally charge, but the light blinks continuously. They are only 2 weeks old.
Dear Arlyn, Dear Arlyn, Thank you for sharing this feedback. In order to assist you more effectively, we require additional details to locate your order within our system. Kindly send your order number and issue details via email to customercare@kingliving.com.au. Once received, our team will reach out to you directly.
We await your response and appreciate the opportunity to determine the best possible solutions regarding this situation.
Regards, Deb, King Living
Hi Arlyn, I have located your order and looking into this now for you. One of my colleagues will be in touch shortly.
What voltage is the powersupply for smart table
Dear Ant, The answer to your question is 12V Please reach out to us at customercare@kingliving.com.au if you have any further enquiries. Regards Deb, King Living.
I bought 2 king leather jasper lounges that were delivered in November 2020. On one lounge, there is one cushion where the leather is peeling. Obviously it is poor quality cheap leather, that doesn’t last more than a few years. Getting the run around from KING, claiming a maintenance issue. Both lounges were cared for same, but peeling leather occurred on one cushion only.
Has anyone else experienced the leather peeling? If so, can you comment. I would like to raise a bulk complaint with the ACCC, Consumer Affairs Australia and ACA.
Thanks
Paul NUN20070397
Dear Paul, Thank you for reaching out to us regarding the peeling issue with your Plaza lounge. We're sorry to hear about this experience and understand your frustration. Regarding the peeling leather, it's important to note that leather is a natural material, and factors such as usage, environment, and maintenance can impact its longevity. In some cases, peeling can occur due to friction or pressure applied to a specific area, which could explain why it's limited to one cushion. However, we take customer feedback seriously and our team will reach out to you directly.
Regards, AJ Jose, King Living
Hi AJ, KING team have my contact details. They can reach out to me to resolve. We never had these problems with our previous leather lounges which lasted in excess of 15 years. I’d also like to see detailed technical report that indicates lounge has failed due to a maintenance issue. (Still yet to receive).
Finally - in my dealings with King today. Aftercare has been the absolute worst. I don’t believe King take any customer feedback on board at all.
Has anyone bought a kings leather sofa say 5 years ago? What’s the condition of the leather and the seating comfort?
Dear PKL, Thank you for your enquiry. Some of our customers have owned leather couches for more than five years, and over that time, the condition of the leather and the comfort of the seat have depended greatly on the upkeep and care given to the sofa. Maintaining correct seating support has helped to provide long-lasting comfort, and regular cleaning and conditioning efforts have been crucial in protecting the leather. To increase longevity, we encourage our customers to adhere to the recommended care procedures. You can find additional information at external link .
Should you have any specific enquiries or require additional details, please don't hesitate to reach out.
Regards, AJ Jose, King Living
Then why won’t you warranty the leather for say 10 years?
Dear PKL, Thank you for raising the matter regarding the warranty duration for our leather. Your input is valued, and we acknowledge the significance of warranty coverage. Our warranty terms are meticulously formulated to strike a balance, ensuring comprehensive coverage while upholding the premium quality of our products and services.
If you have any further questions or if there's anything else you would like to discuss, please don't hesitate to let us know.
Regards, AJ Jose, King Living
Then why has our leather lounge have bum holes and my husband seat is closer to the floor due to poor quality padding inside the cushions . The quality is not what it use to be .
Sorry you're experiencing this. How long have you had the suite please?
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