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Kleva Range

Kleva Range Questions & Answers

3.3 from 207 reviews · View Statistics
Listing monitored by Kleva Range

56 questions from our users

Linda B.
Linda B.asked

Can this range be used on a Induction hot plate or Gas only

Thank you Linda

2 answers
Linda B.
Linda B.

Cook wear pots and frypans can they be used on a induction hot plate

Thank you Linda

Kleva Range
Customer SupportKleva Range

Hi Linda,

I hope you are well.

I can confirm that we can use these items on a variety of different Induction Hot Plate or Gas Hot Plate. Please see a link to our Kleva Range Diamond Earth Website: https://klevarange.com.au/pages/search-results-page?q=diamond+earth

Thank you, Kleva Range :)

Fiona
Fionaasked

How do I change the heads on my remedial massage gun?

2 answers
pete gee
pete gee

Hi Fiona,
Just be firm with it, hehe
Pull straight out, plug straight in, no twist required

Kleva Range
Customer SupportKleva Range

Hi Fiona,

Thank you for reaching out! Please note in order to remove the Massage Gun attachment head you are to just grip the attachment and just pull it out in the away direction and then to place it back in you are just you are to push the chosen attachment head into the Massage Gun where the attachment heads are to be inserted.

Thank you, Kleva Range

Caroline
Carolineasked

Can your casserole pot be put in the oven?

1 answer
Kleva Range
Customer SupportKleva Range

Hi Caroline,

Thank you for reaching out! Please note our Casserole Stew Pot which is in the Diamond Earth Range in unable to go into the oven due to the handles being made out of bakelite.

I have attached a link to the website if you would like to learn further information: https://klevarange.com.au/pages/search-results-page?q=diamond+earth

Thank you, Kleva Range :)

Susan W.
Susan W.asked

what are the massage guns like

2 answers
pete gee
pete gee

Hi Susan, see my review on productreview.com

I did take kleva to task and they have come back with acceptable PR over their conflicting internet advertising and popups. Also they say they are reviewing the total lack of a warranty certificate.

As for the gun, it really seems the goods. Surprising levels of pummeling and capacity for self massage.
The attachments are interesting and user friendly, tho I expect most users will just settle on the big knob!
Battery gets a tad temperamental under 50 percent capacity but offers about 4x15 sessions, NOT the mooted 5 hrs.
My major concern is how long will the battery last and how easy will it be to call on warranty if required. Time will tell.
All in all, good value...atm.
Pete

Kleva Range
Customer SupportKleva Range

Hi Susan,

Thank you for getting In touch.

The Remedical Massage reliever uses repetitive strokes to help stimulate blood flow, soothe muscle pain and reduce tension and tightness in joints.

Please note that this Massage Gun comes with 4 different Massage Attachments which is the Fork Head, Flat Head, Acupoint Head and the Round Head which is used for different parts of the body. This Massage Gun also has 20 speed levels which you can monitor and change.

I have attached a link to our website which shows further information in regards to the product: https://klevarange.com.au/products/powerful-handheld-percussive-massage-therapy-gun-with-4-massage-attachments

Please let us know if you have any further questions.

Thank you, Kleva Range :)

SKT
SKTasked

Our Kleva Defreezi was accidentally placed in the dishwasher and now the finish has a frosted appearance. Will it still work or have we ruined it?

1 answer
Kleva Range
Customer SupportKleva Range

Hi SKT,

I hope you are well.

We have sent you a direct message and hope we can help get this sorted.

Thank you, Kleva Range :)

magical
magicalasked

I have purchased kleva range products and all are excellent ,all except my fry pan which is now causing everything to stick to it really bad .What can i do with it?

7 answers
lanel
lanel

That seems most unusual, perhaps a faulty coating? which model fry pan is it?How long have you had it / uses?

Kleva Range
Customer SupportKleva Range

Hi Magical,

We are so sorry to hear about this trouble with your fry pan. We definitely want to look into this further and see what has happened! So we have sent you a direct message asking for your order details and and image of the base of the pan and from their we will investigate this further and get this solved as soon as possible!

Thank you, Kleva Range :)

magical
magical

We have had it for 12 months at least but if u claim it is non-stick frypan it should stay this way for a reasonable time ,it has been this way for quite a while we really like your products and are disappointed

Lynda
Lyndaasked

Hi,

Can the Diamond Earth Cookware pots and pans be used inside the oven?

4 answers
lanel
lanel

Hello Linda, what I have can not, due to the type of handle - however, there may be alternatives in the range that can be.
Update: I have a few excellent pans - the Kleva Range Diamond Earth pan has a (chrome?) metal handle, and there should be no reason not to use in the oven?

Les

Kleva Range
Customer SupportKleva Range

Hi Lynda,

Thank you for getting In touch please note these pots and pans are unable to go in the oven! Although it is heat resistant bakelite but not be used in an oven!

Thank you, Kleva Range :)

Lynda
Lynda

Ok thank you, what alternatives in the range, if any, can be used in the oven?

Martina S.
Martina S.asked

Hi I am interested to get miracle magnetic duster how can I order to buy it?

1 answer
Kleva Range
Customer SupportKleva Range

Hi Martina,

Thank you for getting In touch.

Please note you can purchase this product on our online store, which I have provided the link down below and this will direct you to the online store: https://klevarange.com.au/pages/search-results-page?q=miracle+magnetic+duster

Alternatively you can call us on 02 9387 4100 and a friendly member of our sales team can get In touch with you and process this sale over the phone :)

Thank you,

Kleva Range :)

Grae
Graeasked

Please advise if the Deep Tissue Massager is suitable for those that have been fitted with a Pacemaker

1 answer
Kleva Range
Customer SupportKleva Range

Hi Grae,

Thank you for your question!

Please note we are unable to give any medical advice. But we recommend you asking a medical practitioner to see if this product will be suitable for yourself!

Thank you for getting In touch, Kleva Range :)

Khanh P.
Khanh P.asked

Good morning, could you please let's me know which country is make of this " perfect pro pan "

1 answer
Kleva Range
Customer SupportKleva Range

Hi Khanh,

Please note that our range of products are made from different place.

This products in particular such as the Perfect Pro Pan is designed in Australia although manufactured in China but dispatched from our warehouse located in Western Sydney!

I have attached a link to our website which also has more information on the product: https://klevarange.com.au/pages/search-results-page?q=perfect+pro+pan

Kind Regards, Kleva Range :)

Dot N.
Dot N.asked

Which Country makes Klevarange Diamond earth cookware

2 answers
Larry Warren
Larry Warren

Are made in China. says so on the box. From German engineering design

Kleva Range
Customer SupportKleva Range

Hi Dot,

I hope you are well.

Please note that our range of products are made from different place.

These products in particular such as the Diamond Earth Cookware Set has Greblon coating which is German engineered and the knifes are made of Japanese Vamolcrium Stainless Steel although are manufactured in China.

I have attached a link to our website which also has more information on the product: https://klevarange.com.au/products/diamond-earth-premium-non-stick-7pc-cookware-set-free-knife-set

Kind Regards, Kleva Range :)

Jenny
Jenny asked

I was thinking of purchasing kleva range bbq mats, but have read bad reviews , like them burning on there bbq and melting and catching on fire , have you fixed these problems with it yet? as i like the sound of yhem being dishwasher safe .

2 answers
Tony
Tony

Mine didn't catch fire but did burn. I wouldn't buy them again. Poor quality for the price

Kleva Range
Customer SupportKleva Range

Hi Jenny,

Thank you for getting In touch please note that the BBQ Bake Mat should not be used above 260 degrees and we advise to not leave the mat on open flame for long periods of time as direct exposure to very high flames can discolour the mat and possible damages.

Please note that we do have a pro version called Gourmet Grill Mat PRO which is also black in colour.I have attached a link to the product: https://klevarange.com.au/products/kleva-black-grill-mat-pro

Thank you, Kleva Range :)

David
Davidasked

I read in a previous post that you refused a refund on a product they brought from you because they didn't have the original packaging under Australian consumer law the purchasers dose not require the original packaging to return the products for replacement or refund

No answers
Kerrin Bugis
Kerrin Bugisasked

I have a 6 knife Kiev’s range set including a knife sharpener and black knife container.
The second smallest knife seems to have a had the inner metal balance come adrift.
I need to know how I go about having it replaced.
Thank you
Kerrin Bugis

2 answers
Kleva Range
Customer SupportKleva Range

Hi Kerrin,

I hope you are well.

Please may I ask for you to email csmanager@klevarange.com.au and they will get this reviewed for yourself ASAP.

Kind Regards, Kleva Range :)

Michael H.
Michael H.

Where’s Kleva Range made

TG
TGasked

Hi, to the Klevarange representative: I'm thinking of purchasing the diamond earth premium cookware package and just want to know how long I would expect the coating, the handles and lids to last? To those who have bought these pans, are they worth buying as I'm wanting to grimace my stonedine pans that were quite good and lasted well?

No answers
QLDZDR
QLDZDRasked

How do you do those amazing demonstrations on the TV commercials. We tried to reproduce the TV results but could not get close. Your customer service are willing to accept returns for this reason, but we really want to see the 10 apples in a row being sliced by the knife on LIVE TV.

1 answer
Kleva Range
Customer SupportKleva Range

Hi There,

I hope you are well.

Apologies about any troubles please provide your order number so we can investigate this further please and get In contact with you.

Kind Regards, Kleva Range :)

Anton Dubbis
Anton Dubbisasked

Do you sell the plastic container to store all your batteries

1 answer
Kleva Range
Customer SupportKleva Range

Hi Anton,

I hope you are well.

Unfortunately we do not sell batterie containers, but I will pass this feedback on!

Thank you, Kleva Range :)

Brian O.
Brian O.asked

where can i buy a safety cap for a KLEVA SUMO SLICER

1 answer
Kleva Range
Customer SupportKleva Range

Hi Brian,

I hope you are well.

Please note we sell the Kleva Hat.

Please may I ask for your contact number and we can organise a call. Alternatively please call us 02 9387 4100!

Thank you, Kleva Range :)

Aussiebloke34
Aussiebloke34asked

Where are these pots and knives made?

1 answer
Kleva Range
Customer SupportKleva Range

Hi There,

I hope you are well.

Please note that our range of products are made from different place.

These products in particular such as the Diamond Earth Cookware Set has Greblon coating which is German engineered and the knifes are made of Japanese Vamolcrium Stainless Steel although are manufactured in China.

I have attached a link to our website which also has more information on the product: https://klevarange.com.au/products/diamond-earth-premium-non-stick-7pc-cookware-set-free-knife-set

Kind Regards, Kleva Range :)

Kirsty
Kirstyasked

Can the diamond earthware fry pans & pots go in the oven & on a bbq with the lid shut?

1 answer
Kleva Range
Customer SupportKleva Range

Hi Kirsty,

I hope you are well.

Please note that these products can not go in the oven or on the BBQ.

I have attached a link to the specification of this Product: https://klevarange.com.au/products/diamond-earth-premium-non-stick-7pc-cookware-set-free-knife-set

Thank you, Kleva Range :)

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