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Kogan NBN

11 questions from our users

DGR

DGRasked

NBN 100 (Gold)

Have received my NBN box and Kogan modem and connected all. All 4 blue lights are working on NBN box. The Modem is working and i can connect to it and changed the to Dynamic IP as suggested in troubleshooting but no internet signal. Instructions say i would get a text when all connected which i haven't received. Do Kogan need to flick a switch or is there anything else i can do, call centre not an option.

No answers
RZNBN

RZNBNasked

NBN 100 (Gold)

where is your email address for requesting update of expired credit card?

No answers
Luckie

Luckieasked

NBN 100 (Gold)

I've connected NBN afew months now and the internet constantly drop out or not working at all. I've cameras unable to access from work to watch out for my kids getting to and from school. Very frustration... Looking to cancel the service soon.

1 answer
Fired Up
Fired Up

Suggest you repost as a Review

Rahul

Rahulasked

NBN 25 (Bronze)

I have Huawei HG 569 modem I have called three times to kogan call centre to know How to configure it, nobody is giving reliable answer instead hung up saying" we can only help you if you buy modem from us" very pathetic customer service. now I am thinking to switch to some other provider.

1 answer
Fired Up
Fired Up

I would agree with Kogan. Why do you refuse contacting Huawei as it is their modem ? Hope your next provider does not give the same answer.

Tia T.

Tia T.asked

NBN 100 (Gold)

I have placed an order for Kogan modem to be delivered to my new address which I wont be moving in until Monday the 25th. Can I change the address of delivery to my current address?

1 answer
Fired Up
Fired Up

No

Scammed

Scammedasked

NBN 100 (Gold)

How do they get away with this scam ?

Their help is useless. I hung up after 10 minutes of listening to advertisements.

They are great with their platitudes, but their service is less than woefull.

No answers
Terris Lee

Terris Leeasked

NBN 50 (Silver)

How long the internet can work after I buy the package?

2 answers
Keith
Keith

From my experience, the time it can take for the NBN connection to become active is about 5 working days. A little longer if you need to get cut over from non NBN technology. The order has to be submitted to NBN Co. for activation.

Roshel
Roshel

I had my NBN box installed with Kogan last Friday. Having been told that it would take until the end of the day to connect, that was revised daily until I was told yesterday it will be February 2020 because of cabling issues. Because the box was installed it has also cut the ADSL2 line so I now have nothing. This is where Kogan are really poor. They have no resolution team and just say it's not their fault. I wish I had gone with another provider. I would likely have the same NBN issue but perhaps an interim solution to get me through.

Andrew W.

Andrew W.asked

NBN 100 (Gold)

Worked in IT since 1989. Forced move from Optus Broadband to the NBN via Kogan recently and I have found that the free Modem they provide has extremely low signal strength which contributes to regular dropouts on devices further away from the Modem. Yes, I know all about positioning, signal obstruction and interference which did not occur with Optus Netgear Cable Home Network Gateway. The Kogan TP-Link Router is a real step backwards from the Netgear equipment. Is it possible to get a Modem/Router with a more powerful signal. Btw, we have a D-Link Repeater which helps a bit but connections between it and the Kogan modem are unstable. Advice appreciated.

1 answer
Fired Up
Fired Up

Sounds like you are asking Kogan rather than the public. If so suggest you contact them directly.

Pasan

Pasanasked

NBN 50 (Silver)

How long does it take to get connected for the first time? I'm waiting about a week now without a text or email other than first mail confirmation. I'm moving from Telstra to Koganinternet. Am I too late to read reviews, I feel bad when I read reviews about their service. Any idea, how long?

2 answers
Fired Up
Fired Up

Suggest you contact Kogan rather than ask the public.

Pasan
Pasan

Thanks Bert, actually I got the sms and email quickly within few days, which is good. I was bit frustrated with my past experiences with telcos. It was fine.

frustratedphone calller

frustratedphone calllerasked

NBN 50 (Silver)

For almost 3 weeks i have been calling and asking for assistance to resolve the performance issues with my NBN, which is almost impossible to use. I notice you keep billing me bit don't seem to won't to fix the issue.

Do i need to go to the telecommunications ombudsmen to get a result?

1 answer
Roshel
Roshel

Yes!

V. Vivat

V. Vivatasked

NBN

Hi:
Two questions
1) I live in Wollstonecraft NSW 2065, normally how long would it take you to connect my unit to your network after I signing up online??
2) I am now overseas and will go back to Sydney this Friday Feb 15 and stay there till Mar 6, a total of 3 weeks. I will be back in Sydney in 7-8 months or maybe a year. I plan to sign up for NBN50,
- would like to know how my billing would look like during this initiation period and a 3-week usage;
- when I leave on Mar 6, I just called you to suspend the service, pay for the period I use (but not less than one month). And reconnect when I am back and wish to resume the service. Am I correct??
Look forward to hearing from you.

2 answers
V. Vivat
V. Vivat

It has been two days. I am still waiting for the answers.

Fired Up
Fired Up

Pity you did not contact them directly

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