What towers do you use for NBN plans? Telstra or Optus?
The NBN doesn't utilize towers for most connection types, except for Fixed Wireless, which relies on NBN's dedicated towers. If you are not sure about your connection type you can contact Leaptel and they can check.
Ah ok thank you, just thought to ask since when Optus was down all over weeks ago my nbn was down too.
Hi Mel, As Markus said, the NBN network is separate to Optus and doesn't use Telstra/Optus/Vodafone towers. When Optus had its outage it did not impact Leaptel in anyway beyond us being unable to contact any customers who were on Optus mobile for obvious reasons.
I hope that answers your question but if you need any further information please let me know.
Best wishes, Chris
I want to know whether the speed of opticomm of leaptel is the same as that of NbN when playing games, because I used opticomm of leaptel to Ping games is very good before
Hi Teddy, You should expect to see a similar level of service performance on nbn as compared to Opticomm, depending of course on what sort of nbn technology type you have at your address. Whereas most Opticomm is FTTP (Fibre to the Premise), nbn has a mix of technologies deployed and performance can vary on some of them. You can read more about the nbn technologies at external link .
However Leaptel's typical evening speeds on nbn are the same or exceed those on Opticomm so in almost all cases you will notice very little difference between nbn and Opticom.
Kind Regards, Chris
I LEAPTEL off line just now??
Hi Steve, We had no issues with our network yesterday. If you're ever having issues with your internet connection please contact our support team directly. You can find our contact details and hours at external link .
Kind Regards, Chris
Hi. my question is about Pronto month-to-month and 250 G service. Is 250G is for 1 year or 2 years? and what is the usage limitation per month in this service.
Hi vahab b., Thanks for your question. Our month-to-month plan is a rolling monthly service that continues for as long as you keep the service active with us. It doesn't have a expiration date. The 250GB data limit is per month, so that means it gets 250GB of data for the month. If you exceed 250GB of data in a month the speed of the service is shaped in line with the speed shaping outlined on the Critical Information Summary (presently 1Mbps down and up).
Kind Regards, Chris
Hi I am with Leaptel. I have not got my Netcom NF18ACV Router as yet but my service is up and running 25/5. I would like to know when I received the Leaptel router if it is as they say simply pug and play. The kids really need the WIFI
Hi Tom, Best to get in touch with us directly on 1300 205 327 or via livechat at external link so that we can look up your order and check about the status of that router delivery. We aim for the router to arrive on or before the connection goes active, but there might be a delay on the delivery of the router by the courier company. This will need to be looked into when you contact us.
Warm Regards, Chris
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