McDonald Jones Homes NSW, Baulkham Hills (Sydney Office) Questions & Answers
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Mid construction phase. Slab poured 14 September, and now delayed until the latest update on the frame delivery of the 26 October. Can someone tell me what is going on at MJH that the preordering of materials is not working? Construction was meant to be the best part after all the issues with getting through the design phase. Very disheartened with the whole process (Job No. 606126)
Hi Norma,
Thank you for leaving us your question. We will be in contact with you shortly to discuss your build.
Thank you, Ida
Hi Norma, check out the information on this website to learn more about the foundation. There is a fair bit of variation; however from what I understand waiting until the process is complete can take up to 4 weeks! Phew! Good luck! external link
Hi Norma, will your frame be made from wood or steel?
Made from steel, was a delay and I was told delivery not until the 14th(today) and then got another email that the revised delivery date is now the 26th. They had an excavator turning around on the slab the week after it was poured, so I don't think a steal frame will do it any damage. Seems they have a supplier issue that is effecting many of their builds at the moment.
Dear MJH owners, Are you experiencing delays in construction? I had to wait for weeks for Frame arrival but that didn’t end there. Now the wait is for a scaffolding and when I question I only get the answer that it’s due to Covid. There are several startup/custom builders around who are progressing very fast unlike MJH.
Hey Sanjeev, Covid has impacted some of our supply chains and we are therefore experiencing a few delays. We are working incredibly hard to make sure that there is minimal impact on all of our builds.
We have sent you a direct message to request your job number to investigate further.
Thank you, McDonald Jones Homes.
Dear Mcdonald Jones home owners, Construction of my new home will be starting next week. Already I got a surprise or a shocker from the Supervisor. I was told the excess soil removal cost after the slab laying should be paid by me as per the contract. Have you guys came across the same during your build? I built my first home 2 years ago from Simonds Homes and they did not charge me anything extra outside the contract price. Please let me know your experience with this and how much it costed please. Thanks
Yes. Exactly the same but worse. They put the temp fence too close to the house because they didn’t bother paying less than 200 surveying the boundary and got it wrong. Then passed off the cost to us to have it removed. Don’t bother trying to get them to own mistakes eg get anything correct because they will say your expectation of competence eg to estimate a fence line is too high and that they don’t have to own it because they don’t have anything to do with landscaping. Like us - you may have to pay again to bring it back
Hi Sanjeev and Ann
We're really sorry to hear your experience wasn't what you hoped. I've messaged you both privately to get a little more information so we can investigate for you.
Thank you and look forward to hearing from you soon.
Hi Ann May I know how much it costed you to remove excess soil per load please
Hi Sanjeev
Thank you for responding to my message. I have escalated your concerns and we will be in touch very shortly to work with you on a resolution.
Kind regards
Do you guys ask for option to get bushfire BAL rating certificate? Or you just get it yourself and charge us later?
We Paid and had a bushfire Consulting company do our report seperate to MDJ homes. That was then submitted to council as part of the DA MDJ homes submitted. Council confirmed the rating and made the required alterations.
Did MDJ homes give you the option to get your own bushfire assessment report done?
MDJ organised our BAL rating. We weren’t offered to organise ourselves and to be honest, wouldn’t have known who to go to anyway so we were happy they controlled it.
I have got 357m2 land in Schofields and looking to build double story with budget $270k to $305k . Please advise me. Thanks
Hi Raj, You can find our range of two storey homes here: external link our homes range in size for smaller lots ans prices. We can also arrange for one of our Building and Design Consultants to discuss which home design would suit your land and lifestyle better, if you would like to provide your details via private message. kind regards
Ooh a sale... get on this one
I am doing a tender with McDonald Jones. But currently holding the consolidated tender because of other builder's unethical and unprofessional act. The other builder with its office at Spring Farm is building a house on my neighbour's lot and during their build they are illegally using my land. Both the builder and owner did not contact me for the use of my land. Without any permission from me, they used my land to deposit a huge pile of soil, mix the concrete, drive and park their vehicle, put a building fence halfway through my property. They increased slope of my land to level it with their block affecting the original gradient of my land. Upon speaking with the Site manager, he advised that he did it to save the unnecessary cost to their customer as their customer's land was sloped. He initially assured me by email that they would return my land to original state. They removed the the building fence and partially removed the spoil from my land, but deposited and spread out huge soil on my land to bring it to the level of their customer. The builder is now not receiving my calls, not responding to my emails and message. The other builder did not care about the neighbour's property. They illegally used and damaged someone's property for their own benefits. They tried to save their own cost but did not think about the negative impact and additional cost to their neighbor. I have reported this to council, but council advised me to resolve this internally or go to local court. Council is not helping much, about which the builder is very much aware as he said to me "Council does nothing". Thats why the builder is trying to take the advantage of this. The builder is completely negligent as the site manager thinks this is normal in building industry to use someone's property. In my case, the builder not only illegally used the property, but also damaged my property as the slope of land and contour has been completely affected because of the excess spoil being deposited on my land to make the same level to their customer.
Is there any legal process to action against the builder for illegal use and damage of property or I have to go to local court as advised by council? Is there any builders forum where I can report about this builder? My build is delayed and affected because of this builder's negligence and I am mentally stressed.
Hi Dharma, we would also like to assist you as we want to ensure you can build your dream home as soon as you can, could you please send us your job number and best contact details via private message so we can contact your team, kind regards
Thanks for your prompt response. My job number is 605150. Sorry not sure how to send a private message. I believe you will be able to grab my details with this job number.
Hi Dharma, thank you for providing your job number, that's great, we can make sure your best contact details are on file and if not we can private message you so you can respond that way. Have a great day!
Any help please, not received any call back yet on above.
Hi Dharma, could you please email us your contact details to customerfeedback@mcdonaldjones.com.au so we can have a member of the team contact you ASAP. Thank you.
Does McDonald jones build custom designed Homes
Two tips Sachin 1. Filter their reviews (sort by rating lowest) & see their true ratings before the flood of “pre-construction” reviews. 2. Read the rest of their questions to see how happy they may or may not make you
Hi Matt, thank you for your assistance in responding to Sachin. Sachin, please feel free to scroll through our reviews, as you will see they vary through the building stages depending on when our Customer's have the chance to provide an honest review, and they even update the reviews as they progress through the building journey.
Hi Sachin, in response to your question, if you would like further information about the home designs we provide you can view them here: external link , we have standard designs that can be altered to suit your needs. We have a broad range of homes to suit all stages of life and we can adjust plans to suit your lifestyle needs, you can simply discuss these with your local Building and Design Consultant, who would be happy to assist you with any questions you have. kind regards
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