Metricon QLD, Robina Questions & Answers

Hi Robina, Thank you for taking the time to reach out to us. Please email our Service & Warranty at serviceandwarranty@metricon.com.au they will be able to assist further with your enquiry make sure to include your best contact, contract number/build address and a summary of your concerns. Kind regards, Customer Experience at Metricon

Hi there, Thank you for your question. Could you please private message us your contract number and address. We will then look into your query and arrange for the most appropriate person to contact you.

Kind Regards, Customer Experience at Metricon

Have you heard back from Metricon? Our house is 45 weeks overdue and Occupation permit is due tomorrow with handover next week. I’ve asked for liquidated damages to be deducted of final invoice.

40.1 The Owner may deduct the amount of any such damages from the Final Payment.

Hi Purna, Thank you for reaching out via Product Review. As pricing for all our home designs are dependent on many factors such as location, build circumstances, council fees/regulations etc, you'll be best to speak with one of our experienced New Home Advisors specialising in your preferred build location. If this is of interest, please contact us on 1300 METRICON.

Regards, Customer Experience at Metricon

It has been almost 2 years that we are awaiting on the replacement of our rangehood which is loud as a chopper in the house every time I cook, so noisy that the whole family have to go somewhere else until I finish, to be frank I feel like I lost a percentage of my hearing. After countless times of trying to get in contact with Metricon to address these issues we had an electrician over to access the rangehood and was deemed faulty this was reported to Metricon and no one did a thing about it.

Also there are 2 big chunks of construction debris still sitting in the backyard waiting for someone to collect, the site supervisor knew about this as well. My children can't play outside because of this is so unsafe and it's almost 2 years, can't even finish the backyard in that matter.

There was painting patches that was supposed to be re-touch too, floor chips, wall crack, outdoor floor not level and accumulates water towards the back door.

Bath tap noisy when close and sink tap leak. Bathroom ceiling fan leaking, bath trim looks disgustingly ugly finish.

If you could please help us resolve these issues as soon as possible.

Thank you,

Yannick Chellen

Hi Wayne! We're always pleased to receive great feedback on our display homes. Our flooring supplier is Carpet Call, we would recommend getting in contact with them directly for matching, or alternatively, if you are currently building with us your Pre-Site Manager or Studio M Associate will be able to locate exact information ready for your selections. All the best. Pip National Customer Care Metricon Homes customercare@metricon.com.au

Thanks for reaching out, M Shaw. We recommend speaking with your New Home Advisor (NHA) directly. Alternatively, please call our friendly team on 1300 638 742 who will be able to get you in touch with the most appropriate team member. Thanks. Philipa National Customer Care Metricon Homes customercare@metricon.com.au

HI M Shaw, you able to mention here whether you got your 5% deposit back?

Nope, they kept over $8000, next time I won't pay a penny until I've got pre approval, an expensive lesson to learn, and then Metricon also took over 6 months to pay back the $3500, not overly impressed with how things were handled☹️

Hi Rthursty, we appreciate your query and would be more than happy to further assist you. So we are able to locate the appropriate details and team please email CustomerCare@metricon.com.au with a written request, including your basic contact details. We look forward to hearing from you. Angela National Customer Care Metricon Homes

Thanks for reaching out and for your interest in our Display Home sales! To discuss insurance and the process of a leaseback with Metricon, we recommend speaking to a New Home Advisor in your area who can discuss in detail. Feel free to contact our team today on 1300 638 742 or alternatively, email our team today at CustomerCare@metricon.com.au with your preferred state/suburb and basic contact info and we can arrange a return call for you. We look forward to hearing from you.

Bonnie National Customer Care Metricon Homes customercare@metricon.com.au

Hi Rthursty, as per our previous response, for specific details regarding a build with Metricon we recommend speaking with a New Home Advisor. Please contact our team on 1300 638 742 to organise for you. Thanks! Philipa National Customer Care Metricon Homes customercare@metricon.com.au

Rthursty, thanks for your interest regarding the purchasing of our display homes. The following link will take you through to details regarding current availability and floor plans with downloadable brochures; external link . With specific details, we would recommend speaking with one our New Home Advisors which we can arrange once you have completed the online form in the above link or alternatively contact the team on 1300 638 742. Have a great day! Philipa National Customer Care Metricon Homes customercare@metricon.com.au

Hi Leigh, Thanks for asking... it's great to get other peoples point-of-view. Everyone's experiences can be different from such a large and emotional purchase... Should you have any direct product or process questions, you are more than welcome to contact a member of the Metricon Customer Service team on 1300 METRICON (638 742). Alternatively, visit metricon.com.au for more information. Have a great day and happy New Year. Tiff

If you decide to build with Metricon you have to be sure what you want. Ask a lot of questions for details - what is given as a standard , what not . What colors of carpets in the standard, colors of the tiles in the standard (no extra charge), types and colors of floor finishes in the standard, colors and types of roofing in the standard, materials and accessories for finishing the kitchen, bathrooms (eg.doors, handles ) All this should be noted down by you. A lot of tricks that Metricon uses .Example: you choose the color of the laminate floor, the color of the roof (steel or tiles) tiles in the bathrooms, top stone bench top for the kitchen and bathrooms, LED lighting, fans ....... And what? ..... During the final selection in their studio as standard there are only 2 lighter floor colors at a standard price, the rest of the colors in the standard are only very dark. Bathroom tiles are only 4 colors as standard and 1 size (black, dark brown, beige and white). Similarly, kitchen tiles come in limited colors and shapes as standard. It is a bit better with the colors of kitchen cabinets - here is a large range to choose from. Stone top bench are standard only for the kitchen - you have to pay extra for the same for bathrooms. Ceiling fans are very expensive and old models. They do not have ecological / energy-saving with DC motors and LED lighting. In addition, they offer LED lighting for an additional charge (from each piece in the ceiling). Remember that downlights are not the same as LED lights. They say they have LED but you will get ordinary bulb lighting if not payed. All these "tricks" are there to get the cash out of a confused customer. Also remember that Metricon's head office is only on the Gold Coast. It is difficult to get in touch if you live in Brisbane or Sunshine Coast. There is sometimes a lot to explain because they send you the same signing documents you signed during an earlier visit in their studio. These documents probably are sometimes lost and a mess is created - a lot of paperwork, scans and emails are generated. Thanks to this, someone always has a virtual job and proves to his superiors that they works. There is no point in explaining on the phone because you will feel like in a maze - divert calls to selected people and there is often no answer ...... My advice ... dude, before you start building, relax and go on vacation. Later, get a ream of paper, a computer with a capacious hard disk, a good printer with a scanner and software for converting scans to pdf. Then have the skills to handle all this well. Read everything carefully because in this bureaucratic process there is: a builder, developer, financial broker, bank and solicitor ...... You can get insane, believe me. And whether you choose METRICON or others now depends on you

Hi Greg. Thank you so much for your comprehensive response, I really appreciate it. I can see you luckily haven't lost your sense of humour throughout the process, which seems like is needed as well throughout the process. It is an absolute mine field of information I agree and it is such a shame companies aren't upfront and honest about the inclusions. I understand they say they are but it is always the fine print that should be in larger font than what it is. I think we are going to have to go custom because of the shape of our block, none of the project homes would work and if they do, they would be orientated the complete wrong way. I did wonder about the energy ratings of the houses, sometimes they have the air conditioning off and you get a true sense of how hot they are. Thanks again for everything you have written above and I hope you got the house of your dreams after all the experience above.