I have buy my diamond rings in last year January. Can I exchange and get another one or no
Probably not, I am not too sure about diamond rings, but you may get a credit to the same value.
Stores offer a 30 day exchange policy from purchase date. Must be in original condition with original receipt.
Hi I bought a ring from Prouds with care plan had it resized to the size the girl said I needed it came back miles too big does the care plan cover another resize
Hi there! The prouds Jewellery Care Plans do cover the additional resizing yes, as long as the cost of resizing doesn't go over the amount still left on the jewellery care plan :)
Do you have a engagement ring in medium size
Do you engrave rings
No
How about if you just got the ring and the resize ring flew off your hand and landed on concrete and cracked the diamond. Does the care plan cover that? It’s less than a few hours old and it’s my engagement ring. In tears
Actually if it's a stone repair you can always come back into store with your care plan card and ask them to quote it/send it to Sydney for evaluation: it just means you will be without the ring for a couple of weeks, but the care plan covers stone checks/ring repairs so if they can do something you can always try and get it quoted? Xx
Exchange at a different Prouds store than Prouds purchase store
Yes you can as long as it’s within the 30 days
Get an answer from our members and Prouds representatives
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