2 photos
Regal Sleep

Regal Sleep Questions & Answers

Physical store, Online store (See All)
4.7 from 1,252 reviews · View Statistics
Listing monitored by Regal Sleep

56 questions from our users

Mark
Markasked
Regal Sleep

Do you still sell bed heads?

1 answer
Feeling Tired
Feeling Tired

The shop fronts all closed down
I would be looking somewhere else i would not buy a bed from them ever

Gail
Gailasked
Regal Sleep

I purchased your chiropractic suggested mattresses due to a recommendation by my son-in-law Dr Mike Haworth. I visited the Frankston store as my mattress sagged in the sides with a large centre lump. It was recommended that I contact HO to have the mattress returned to the factory. Bearing in mind there was a lifelong guarantee, this was to take place after the mattress was sanitised, Covid happened and no return date was offered. This mattress is no longer comfortable as of the large body indentations. Please suggest a solution
Thank you
Gail Wilson
Purchased end December 2015 or early 2016

2 answers
Feeling Tired
Feeling Tired
Dee
Dee

We are in the same situation- regal aren’t responding to anything

Wendy S.
Wendy S.asked
Regal Sleep

I was wondering if I could try out one of your beds referred by Dr Diskin. Regards Wendy Jackson.

No answers
Sally
Sallyasked
Regal Sleep

Hello, I purchased a king sized healthy life mattress plush in April 2018 and has been in storage since april 2019. So
Has not had much use at all and was stored in good condition. I have started using it again in the last week and is comfortable but the sagging/dipping is very bad with one person in the bed. The bed was an investment for me and cost $6,000. Is there anything I can do to
Fix this? I can see there is a 15 year warranty, I still have receipts etc, I was advised when i purchased that as made In Melbourne any issues can be fixed. Please help as it has caused some terrible lower back pain. I stopped using it for this reason. It’s great on neck shoulders but my lower back as had some major issues since using it again like last time.

1 answer
Feeling Tired
Feeling Tired

Contact serenity bedding Springvale same issues

Christine J.
Christine J.asked
Regal Sleep

How do I make contact??
The head office number has a full message box, not able to leave message and call goes straight to message bank.
The two email addresses I have for Caoline and Nick are not returning contact.
Have Regal Sleeo gone into receiver ship?

3 answers
Josh
Josh

Likely they will not respond. I am still awaiting a phone call back from 6 weeks ago.
Not at all surprised... Good luck if you're chasing a warranty claim!

Chris
Chris

Regal have gone into Liquidation

Feeling Tired
Feeling Tired

The makers are serenity bedding springvale

Sam M.
Sam M.asked
Regal Sleep

Hi we brought a mattress about a year ago now and it has dipping where we sleep and has become very uncomfortable. We have followed instructions regarding flipping and rotation but dipping has still occurred even though we were assured this would not happen at time of purchase so am extremely disappointed.

1 answer
Regal Sleep
BruceRegal SleepSend a private message

Hi Sam, I'm sorry to hear you are experiencing issues with your Regal mattress. Can you send me some details and I'll sort it out, my email is samuel@regalsleepsolutions.com.au. Regards, Sam

Ysolde N.
Ysolde N.asked
Regal Sleep

Do you make bases with drawers

5 answers
Regal Sleep
BruceRegal SleepSend a private message

We certainly do Ysolde, you can purchase online or head into one of our stores for assistance. Let me know if you have anymore questions, Regards Sam West

Ysolde N.
Ysolde N.

Can you give me a vague idea of the cost for a king with 2 drawers? Need to check with the CFO.

Regal Sleep
BruceRegal SleepSend a private message

Always worth checking with the CFO.....the king base with two drawers will cost $1044, we have plenty of options and can do 0-4 drawers for a king size, price will vary. All Aussie made in Melbourne, just like our mattresses! Sam

lee.
lee.asked
Regal Sleep

I forgot to say (for those who don't know) that Dr.Jack Gurman is my chiro. He is, as far as I and my daughter are concerned, the best chiro. ever. Dr.Gurman recommends Regal sleep. Please don't forget to check which beds I purchased and the price, thanks.

1 answer
Regal Sleep
BruceRegal SleepSend a private message

Thanks Lee!

lee.
lee.asked
Regal Sleep

Dr.Jack Gurman said you would have details of the last mattress I purchased from you
and the details. Thanks. Verna Rowe.

1 answer
ken
ken

I bought a new queen size bed. The mattress was the softest one @ I have had a good night's sleep ever since. Best one I have bought for a long time. Highly recommend.

Ron lee
Ron leeasked
VIC, Belmont

Do you remove and dispose of the current matress

2 answers
Grahame
Grahame

Don't know each store has its own rule's so you have to ask if they don't and the beds not dirty try asking St Johns if they would like it.
Hope this helps Grahame

Fiona123
Fiona123

They have just told me AFTER PURCHASE that they will NOT take away the old mattress. COVID-19 is the excuse

Samanthi D.
Samanthi D.asked
Regal Sleep

what is your return policy, are you refund money if the mattress is not comfortable and saggy before one year

1 answer
Anna
Anna

No they won't. They will exchange for a mattress of lesser value (after you pay for it to be steam cleaned and pay the delivery fee for the new one) but no return.

Sherylee
Sheryleeasked
Online store

Can I still by a double bed online form a Melbourne store and have in delivered.

No answers
Sherylee
Sheryleeasked
Online store

Can I still by a double bed online and have it delivered to Melbourne suburb from Regal Sleep solutions.

No answers
Sherylee
Sheryleeasked
Online store

Can I still buy a bed online and have it delivered?

No answers
Jane Y.
Jane Y.asked
Regal Sleep

Hi, there,

I bought a Regal 888 Ultra Firm Mattress Pro - Queen and was delivered on 15/01/20. My husband slept on it that night and felt it was really smelly. Since then, we stopped using it and opened window in that bedroom everyday, trying to get rid of the odour. However, it's more than two weeks now and the smell is still quite strong. Would you please let me know what we can do?
Many thanks.

Kind regards,

Jane

1 answer
Regal Sleep
Customer Service Regal SleepSend a private message

Hi Jane,
Thanks for your message. That is very strange. Can you give me a call on 0424 599 764 to discuss further and we will resolve ASAP.
Cheers
Tim

JP
JPasked
Regal Sleep

Do you recycle your mattresses as in resell them? I had one delivered this week - no new smell as you expect with a new mattress and it has sagged from night one (both sides and ends after rotating). It’s your premium / top mattress

1 answer
Regal Sleep
Customer Service Regal SleepSend a private message
Wendy M.
Wendy M.asked
VIC, Frankston

Do you have Afterpay

1 answer
Regal Sleep
Customer Service Regal SleepSend a private message

Hi Wendy, we don't offer Afterpay. We do have HSBC Finance, GEM Monday, Latitude Pay and Openpay as alternatives.
Kind Regards
Tim Simon

Nette
Netteasked
Regal Sleep

Can you tell me why there is no Regal Sleep Solutions branding on your Healthy Life mattresses?

No answers
Sweet F.
Sweet F.asked
VIC, Belmont

Hi there, Ive booked a mattress advice appointment for 12pm at Belmont, but won't be able to make it until 12.30 or so. Could you please let them know? Kind regards, Felicia Sowinski

2 answers
Lindz
Lindz

Huh? Do it yourself!

Lindz
Lindz

Ps there is no 12pm or 12am only midnight and midday (or noon)

Joe Divita
Joe Divitaasked
Regal Sleep

After reading all these good reviews. Looks like UL be getting one

1 answer
Regal Sleep
Customer Service Regal SleepSend a private message

Thanks Joe - we aim for raving fans! Always.

Page 1 of 3

Get an answer from our members and Regal Sleep representatives

Regal Sleep

Other Furniture Shops

See all Furniture Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.