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Regal Sleep Questions & Answers

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Jubber S.
Jubber S. · Regal Sleep

Bought a regal non turn mattress queen size, using it for 3nights and it doesn't provide the comfort of a good night's rest coz every morning me& my wife's bodies are sore and ache of the hardness of the mattress,I called the shop& they say the don't return mattresses, can you help me with this, email jussy.shy@gmail.com

Mark
Mark · Regal Sleep

Do you still sell bed heads?

Feeling Tired
Feeling Tired  

The shop fronts all closed down
I would be looking somewhere else i would not buy a bed from them ever

Gail
Gail · Regal Sleep

I purchased your chiropractic suggested mattresses due to a recommendation by my son-in-law Dr Mike Haworth. I visited the Frankston store as my mattress sagged in the sides with a large centre lump. It was recommended that I contact HO to have the mattress returned to the factory. Bearing in mind there was a lifelong guarantee, this was to take place after the mattress was sanitised, Covid happened and no return date was offered. This mattress is no longer comfortable as of the large body indentations. Please suggest a solution
Thank you
Gail Wilson
Purchased end December 2015 or early 2016

Feeling Tired
Feeling Tired  

After experiencing similar problems I was told regal had gone broke closed all stores but the manufacturer is serenity bedding in Springvale and still makes these mattresses they are say they guarantee them but the dints have to be approx 3.5cm deep
This is a scam I think and happening all too often it seems I would call them

Dee
Dee  

We are in the same situation- regal aren’t responding to anything

Susan L.
Susan L.  

which is the best mattress for bad backs

Wendy S.
Wendy S. · Regal Sleep

I was wondering if I could try out one of your beds referred by Dr Diskin. Regards Wendy Jackson.

Sally
Sally · Regal Sleep

Hello, I purchased a king sized healthy life mattress plush in April 2018 and has been in storage since april 2019. So
Has not had much use at all and was stored in good condition. I have started using it again in the last week and is comfortable but the sagging/dipping is very bad with one person in the bed. The bed was an investment for me and cost $6,000. Is there anything I can do to
Fix this? I can see there is a 15 year warranty, I still have receipts etc, I was advised when i purchased that as made In Melbourne any issues can be fixed. Please help as it has caused some terrible lower back pain. I stopped using it for this reason. It’s great on neck shoulders but my lower back as had some major issues since using it again like last time.

Feeling Tired
Feeling Tired  

Contact serenity bedding Springvale same issues

Christine J.
Christine J. · Regal Sleep

How do I make contact??
The head office number has a full message box, not able to leave message and call goes straight to message bank.
The two email addresses I have for Caoline and Nick are not returning contact.
Have Regal Sleeo gone into receiver ship?

Josh
Josh  

Likely they will not respond. I am still awaiting a phone call back from 6 weeks ago.
Not at all surprised... Good luck if you're chasing a warranty claim!

Chris
Chris  

Regal have gone into Liquidation

Feeling Tired
Feeling Tired  

The makers are serenity bedding springvale

Sam M.
Sam M. · Regal Sleep

Hi we brought a mattress about a year ago now and it has dipping where we sleep and has become very uncomfortable. We have followed instructions regarding flipping and rotation but dipping has still occurred even though we were assured this would not happen at time of purchase so am extremely disappointed.

Regal Sleep
Regal Sleep   DM   

Hi Sam, I'm sorry to hear you are experiencing issues with your Regal mattress. Can you send me some details and I'll sort it out, my email is samuel@regalsleepsolutions.com.au. Regards, Sam

Ysolde N.
Ysolde N. · Regal Sleep

Do you make bases with drawers

Regal Sleep
Regal Sleep   DM   

We certainly do Ysolde, you can purchase online or head into one of our stores for assistance. Let me know if you have anymore questions, Regards Sam West

Ysolde N.
Ysolde N.  

Can you give me a vague idea of the cost for a king with 2 drawers? Need to check with the CFO.

Regal Sleep
Regal Sleep   DM   

Always worth checking with the CFO.....the king base with two drawers will cost $1044, we have plenty of options and can do 0-4 drawers for a king size, price will vary. All Aussie made in Melbourne, just like our mattresses! Sam

Ysolde N.
Ysolde N.  

Thanks Sam. My sister recommended you to me. Happy with her purchase.

Regal Sleep
Regal Sleep   DM   

Great to hear!

lee.
lee. · Regal Sleep

I forgot to say (for those who don't know) that Dr.Jack Gurman is my chiro. He is, as far as I and my daughter are concerned, the best chiro. ever. Dr.Gurman recommends Regal sleep. Please don't forget to check which beds I purchased and the price, thanks.

Regal Sleep
Regal Sleep   DM   

Thanks Lee!

lee.
lee. · Regal Sleep

Dr.Jack Gurman said you would have details of the last mattress I purchased from you
and the details. Thanks. Verna Rowe.

ken
ken  

I bought a new queen size bed. The mattress was the softest one @ I have had a good night's sleep ever since. Best one I have bought for a long time. Highly recommend.

Ron lee
Ron lee · VIC, Belmont

Do you remove and dispose of the current matress

Grahame
Grahame  

Don't know each store has its own rule's so you have to ask if they don't and the beds not dirty try asking St Johns if they would like it.
Hope this helps Grahame

Fiona123
Fiona123  

They have just told me AFTER PURCHASE that they will NOT take away the old mattress. COVID-19 is the excuse

Samanthi D.
Samanthi D. · Regal Sleep

what is your return policy, are you refund money if the mattress is not comfortable and saggy before one year

Anna
Anna  

No they won't. They will exchange for a mattress of lesser value (after you pay for it to be steam cleaned and pay the delivery fee for the new one) but no return.

Sherylee
Sherylee · Online store

Can I still by a double bed online form a Melbourne store and have in delivered.

Sherylee
Sherylee · Online store

Can I still by a double bed online and have it delivered to Melbourne suburb from Regal Sleep solutions.

Sherylee
Sherylee · Online store

Can I still buy a bed online and have it delivered?

Jane Y.
Jane Y. · Regal Sleep

Hi, there,

I bought a Regal 888 Ultra Firm Mattress Pro - Queen and was delivered on 15/01/20. My husband slept on it that night and felt it was really smelly. Since then, we stopped using it and opened window in that bedroom everyday, trying to get rid of the odour. However, it's more than two weeks now and the smell is still quite strong. Would you please let me know what we can do?
Many thanks.

Kind regards,

Jane

Regal Sleep
Regal Sleep   DM   

Hi Jane, Thanks for your message. That is very strange. Can you give me a call on 0424 599 764 to discuss further and we will resolve ASAP.
Cheers
Tim

JP
JP · Regal Sleep

Do you recycle your mattresses as in resell them? I had one delivered this week - no new smell as you expect with a new mattress and it has sagged from night one (both sides and ends after rotating). It’s your premium / top mattress

Regal Sleep
Regal Sleep   DM   

Hi JP, we are sorry to hear that. We don't recycle our mattresses. We also use VPF foams in all of our mattresses and generally there is minimal odour after production. If your mattress was in the factory for a couple of days after production then the new mattress smell may have already dissipated. Please contact the store you purchased your mattress from and they will organise to remedy this for you. If you need any further assistance please do not hesitate to contact me to discuss. Regards
Tim Simon
0424 599 764

Wendy M.
Wendy M. · VIC, Frankston

Do you have Afterpay

Regal Sleep
Regal Sleep   DM   

Hi Wendy, we don't offer Afterpay. We do have HSBC Finance, GEM Monday, Latitude Pay and Openpay as alternatives. Kind Regards
Tim Simon

Nette
Nette · Regal Sleep

Can you tell me why there is no Regal Sleep Solutions branding on your Healthy Life mattresses?

Sweet F.
Sweet F. · VIC, Belmont

Hi there, Ive booked a mattress advice appointment for 12pm at Belmont, but won't be able to make it until 12.30 or so. Could you please let them know? Kind regards, Felicia Sowinski

Lindz
Lindz  

Huh? Do it yourself!

Lindz
Lindz  

Ps there is no 12pm or 12am only midnight and midday (or noon)

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