Listing monitored by SpinTel

7 questions from our users

Hilary B.
Hilary B.asked
NBN 25/5 (Standard 25)

Does this service provide free phone service from landline to local phone services and mobile phones

1 answer
SpinTel
Official RepSpinTel

Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.

For More details: https://www.spintel.net.au/home-internet/nbn

Regards,
Anoop
SpinTel Team

Romina
Rominaasked
NBN 50/20 (Plus 50)

Can the person who responds to these reviews please provide me with assistance via a private message regarding my installation today?
The people I have been speaking to via WhatsApp and also via Phone have been no help in assisting with my queries, but the person responding here seems to know what they are talking about.

1 answer
SpinTel
Official RepSpinTel

Hi Romina, I have sent you a private message for the SpinTel account details so that I can check your order and assist your further.

Thanks,
Anoop

Jeff
Jeffasked
No answers
rick
rickasked
NBN

why do you advertise $49.95 for standard 25 when it shows $59.95

1 answer
SpinTel
Official RepSpinTel

Hi Rick,

The Price difference you mentioned is due to that data allowance on the plan.

Below is the different options on our NBN Standard 25 plan.

Plan Name: Standard 25
Contract: Month to Month
Speed: Typical evening speed 21Mbps between 7pm–11pm
Data: 100 GB
Price: $49.95 / Month

Plan Name: Standard 25
Contract: 6 Months
Speed: Typical evening speed 21Mbps between 7pm–11pm
Data: 200 GB
Offer: $15.00 Credit added to first bill
Price: $49.95 / Month

Plan Name: Standard 25
Contract: Month to Month
Speed: Typical evening speed 21Mbps between 7pm–11pm
Data: Unlimited
Price: $59.95 / Month

Plan Name: Standard 25
Contract: 6 Months
Speed: Typical evening speed 21Mbps between 7pm–11pm
Data: Unlimited
Offer: $15.00 Credit added to first bill
Price: $59.95 / Month

For all our plans below is the modem/gateway options:

BYO Modem (NBN compatible) = No cost
Standard NetComm NF10WV = $69.00 Gateway + $20.00 Postage
Advanced NetComm NF18ACV = $110.00 Gateway + $20.00 Postage

https://www.spintel.net.au/home/nbn

Thanks
Anoop

Gary
Garyasked
NBN

My mum signed up for Spintel NBN a few months ago and could not get her account activated. She tried to call and email Spintel but did not receive a response. Now I have also tried to contact them but also cannot seen to get hold of anyone at Spintel. It is almost like Spintel customer support has completely disappeared.

Can somebody at Spintel please at least respond so that I know that I am not going crazy here?

No answers
SPARKY
SPARKYasked
NBN

can i use a telstra gen 2 modem with spintel?

2 answers
SpinTel
Official RepSpinTel

Hi Sparky, Telstra modem can be used with SpinTel service, but you need to login to the modem and change the PPPoE /Internet Username and password. https://www.comparebroadband.com.au/.../how-to-configure.../ https://forums.whirlpool.net.au/archive/2778465 https://crowdsupport.telstra.com.au/.../Telst.../td-p/815522

Ty G.
Ty G.

The above pages are not active

Stephen W.
Stephen W.asked
NBN 12/1 (Basic 12)

Can you tell me what the process is in detail, for changing from adsl to nbn? Do I cancel the current plan first or wait until the nbn is connected. How long does it take for a hfc connection ect.

3 answers
SpinTel
Official RepSpinTel

Hi Stephen,
For changing the service from ADSL to nbn, please check the nbn availability in your area (https://www.nbnco.com.au/connect-home-or-business/check-your-address). If it shows available, you can call our support team and place an order for the nbn connection.
The ADSL and nbn HFC connections are not linked to each other, and they are independent. You can have both ADSL and nbn HFC connection at the same time till the Telstra deactivates the ADSL line in your area.
So we recommend you to get the nbn HFC connection first and test the connection for a few days and then cancel the ADSL connection. This way there will not be any downtime for your internet service even though you pay some extra dollars for the ADSL service.

Regards,
Anoop
SpinTel Team

Stephen W.
Stephen W.

Thank you for that.

SpinTel
Official RepSpinTel

You are welcome.

See all SpinTel questions

Get an answer from our members and SpinTel representatives

Spintel NBN

Other Internet Service Providers

Previous
Launtel

Launtel

4.9
(824)
Mint Telecom

Mint Telecom

4.9
(415)
MATE

MATE

4.5
(2,412)
Internode

Internode

4.1
(2,214)
Harbour ISP

Harbour ISP

4.0
(1,446)
OptiComm

OptiComm

4.0
(444)
OntheNet

OntheNet

4.6
(54)
Next
See all Internet Service Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.