I wish to know the material make-up of Step One men's underwear. What component of the product is bamboo, what other material is part of the product and what are the proportions of all materials included in the supplied products.
Hi Dick, Here are the materials used to craft our Men's Step One underwear. Main Fabric: 95% Bamboo Viscose 5% Spandex Ventilation Panels: 88% Polyamide 12% Spandex Feel free to email us at info@stepone.life if you have further questions or concerns.
Best regards, Chay
This is the second set (15 pairs) that I have bought, the first set two years ago and they were great,this latest set seem to ride up the legs and cause chaffing. I am very unimpressed with this set and I would like to know if there is anything you can do about this problem that I am having with your product? They do feel to be a lesser quality of material in my opinion. Thanks Matthew
Hi Matthew, Thank you for leaving us a review, and we're sorry to hear about your dissatisfaction with your recent order. Step One offers a 12-month warranty and can replace the items if they're found faulty due to manufacturing defects.
You may email us the photos of the damaged pairs at info@stepone.life, and our team will look into them.
We look forward to receiving your email.
Regards, Chay
Hi Matthew just letting you know they will absolutely not replace anything that you have worn. I finally bit the bullet after rave reviews and have holes in mine in just 6 weeks! Check out the latest reviews, this company tanked after being floated on the ASX and have obviously cut corners in the manufacturing process and now pump out literally the worst quality clothing I have ever owned. Still, they blame me putting it in a normal wash cycle and line drying for the holes in their terrible product! They will not replace after 6 weeks of use!
Hi there, I am a 116cm waist. It falls in between the 2xl and 3xl. Which should I opt for ?
Hey Jacques, It's best to get the 3XL. If it's not the right fit, we can send another pair under our 30-Day First Pair Guarantee. If you have any other questions, please email us at info@stepone.life and our Customer Service Team will be glad to assist you.
Regards, Chay
Can you please tell me what the difference is in length between a mens medium short trunk versus the long trunk. My sons small trunk legs keep rolling up, thinking the long ones might be better?
What's the inseam on the boxer with fly size large and size Xtra large?
Hey Matt,
The large size is 17cm while XL is 18.25cm. Please email us at info@stepone.life if you have further questions.
Cheers, Chay
What is the actual length of the leg (inseam) on the long boxer briefs?
Hi, Johnathon!
Which size in the boxer style, please?
Thanks, Chay
The longer boxer briefs?
Just questioning if anyone else has had trouble with the elastic waistband rolling over? Bought my husband 4 pairs and they have all done this. He reckons they are the best for riding his motor bike in though no leg ride up .
Hi Peri! Sorry to hear about the waistband issue. It is usually solved by going one size up. If you could email us your order number we'll see if we can offer a better size option for your husband. Cheers!
Thanks for your reply. Theses were bought a while ago...next time I order will do as you suggest re size. Thanks Peri.
why is there no size guide?
Hi Trudy,
Thanks for reaching out! We do have our size guide, please check link below:
external link
Cheers, Ala
There was one there when l bought!
My order delivered to me but one of them is the wrong size please tell me what do I need to do
Hi there,
Please message us at info@stepone.life and we’ll swap them for the right size. :)
Thanks, Chay
What do I do if I have 15 pairs that don’t fit?
Hi Loch,
Please do send us an email at info@stepone.life. We'll have it addressed.
Thanks, Ala
Is this good for bigger men who have trouble with undies sliding down butt
Hey Shirley! It's best if you can get him a pair to try. If he didn't like them, we can refund or replace them under our first pair guarantee. :)
Cheers, Step One Support
I just sent an order and never put the right size what can I do?
Hey Ian,
Thanks for getting in touch. Please send us a message to info@stepone.life with your order number and our customer service team would be more than happy to assist.
Regards, Jodie
Do you do pants with a fly yet. As an OAP those currently available are not suitable ?
Hey Ted,
We absolutely do! Check out our Boxer Brief +Fly range here - external link
Please don't hesitate to contact us at info@stepone.life if you require any further assistance.
Regards, Jodie
I am a 38 to 40 waist so fall between L and XL. Can you advise please
Hey Paul, We advise you to size up if you are in-between sizes. We understand that buying anything online can be hard with sizing, but we have a full 30-day First Pair Guarantee (FPG) for you. If you'd like to swap for a different size, let us know and we'll send you out a different size or style. If that still doesn't work, you'll get a full refund on that first pair. Please get in touch here so we can sort it out for you! external link
Regards, Jodie
Why do you only do boxers with longer legs with flys? I have one pair and am awaiting another pair to be delivered, but would love to buy some with the shorter leg with flys but you do not have any on your site!
Hi John, We currently only have our Boxer Briefs with flys. We don't have Trunk +Fly yet but will definitely pass your suggestion on to the team. We're always looking for new ways to improve and make things better for our customers and we appreciate your feedback!
Regards, Jodie
I wanted to order some in white, but ant see them on the site?
Hey Laurie,
Unfortunately, Snow Worries has been discontinued as they weren't a huge hit in Aus! We will be sure to let you know if we release anything similar in the future.
Regards, Jodie
Are the sizes chart accurate? I am a 38 waist so according to the chart I’m a large. Don’t want to get sizing wrong as not cheap. Thanks
Hi Darren, Thanks for reaching out and sorry for the delayed response. Yes, it is accurate. :) You need not to worry, we got you covered by our First Pair Guarantee - which means when you buy a pair from us and if you don't like it, we can refund you; or if you'll need a new size, we can send you your needed size.
If you need further assistance, please feel free to contact us at info@stepone.life.
Cheers, Ala
is there a fly in these briefs?
Hi William,
There is a fly on our Boxer Brief +Fly range! You can find them here - external link
Regards, Jodie
How do I find the pair with multi coloured dots on?
Hey Dolly, Unfortunately, the Cosmosis print was a limited edition colour that was released in August 2021, meaning that once we run out of all sizes online, we won't be restocking them (hence being limited edition). Hope you can understand!
To ensure you never miss a limited edition colour again, subscribe to get updates on our new products and exclusive promotions at external link
Regards, Jodie
Why are Xmas ones always out of stock whenever I try to buy are you getting them again please?
Hello, just wondering what’s the last order date for Christmas delivery please?
Considering I ordered mine on November 27th and I won't be getting them until December 22nd I would say the time for Christmas deliver was weeks ago sadly.
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Extra Information
Step One Bamboo Men's Boxer Brief (Longer) is a ProductReview.com.au Awards Winner for 2025, 2024, 2023 and 2021.
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