724 questions from our users
Will you be doing other coulors in the future? It seems like the Light Blue, Pink and Red must have been popular.
Lets have the bright coulors back, some men dont want boring colours
Hey Martin, we have our 7 core colours that will always be available for sale on our website. Every now and then, possibly around two months or so we'll release a limited edition colour that is different from the core range - these colours mix up and change all the time! Keep an eye on our socials and/or mailing list to watch out for them.
Hi, was just about to order large boxer in blue falls but sold out, will you be having more? Thanks George
Hey George, as the Blue Falls are a limited edition colour they will not be restocked. Hope you can understand.
What do your sizes represent what is a 42 inch or 106 cm in your size chart med ,large , or extra large please
What do your size chart represent in inches large ,extra large, etc
Hey Paul, our size chart which is located on our website outlines which sizes are recommended for your waist length.
According to https://stepone.life/pages/sizing-chart you should try a size XL - if this size is not a good fit, you can claim your First Pair Guarantee and we'll replace it for a better size or give you your money back!
Morning any idea when the Fire Balls will be back in stock?
Hey Pete, unfortunately the Fire Balls are a limited edition colour meaning that once we run out of all sizes online, we won't be restocking them. Hope you can understand!
I am going to purchase a pair of step one boxers today do i need to create an account in order to purchase them.
Hey Dennis, not at all!
We'll just ask you for a couple personal details (phone number, email and mailing address) so that your order gets delivered to the right place!
what size is 6x
Hi Alan, a size 6XL is recommended for those who have a waist length of 146-151cm or 57-59in. Hope this helps!
Can I purchase a pair off gold boxer XL for my partner.
Which of your sizes will i need to order? I am UK/US : 54-56, EU : 137-142 Thank you.
I have a bit of a gut. A large one actually. Should I order the size that covers my gut or the size for under my gut? If you know what I mean....
Hey Chris, great question! Keep in mind that anything elastic or stretchy will slightly change over time. Bit like a pair of shoes, you need to wear them a couple of times to let them mould to your body and the elastic will overtime stretch and recover to exactly the same measurement we make Step Ones.
What we'd recommend is trying out a size that you usually order - if it's too small or too big, we offer a 30-Day First Pair Guarantee on it so just let us know then and we'll send you out a better size :)
Will you be doing Fairy Floss in XL again, with the amount of people asking this question it will sell out fast!
Hey Dave, unfortunately not - the Fairy Floss was a limited edition that we released in early March and will not be restocked again. Hope you understand!
My husband is thinking about buying your product but has concerns that after you have worn them and you then put them in the wash that they lose there shape and the ability to prevent the sweating and chaffing.
I've been wearing these now for around 6 months.
Wash them on a 30 degree wash (we use a '30 for 30' wash) and DO NOT tumble dry - as long as you stick with that they will not lose shape, they will continue to stop you sweating and stay very comfortable and well-fitting.
Not only that, they guarantee every pair for 1 year - you can't lose.
To begin with I ordered 1 pair to try, at the end of the first day wearing them I ordered more and, as soon as they were delivered, I threw out every other piece of underwear I owned and will wear nothing else now - they're fantastic and highly recommended :).
Trust me - buy a pair for your husband and he'll thank you for years to come.
Hi and I bought one pair and loved them so bought another 7 pairs at £11 a pair.
My question to you is as a valued customer why do I have to pay £15 just for one pair again .
Would like the new blue ones.
Do all of your briefs have a front vent opening,or is it only available in boxer briefs
Can I please get the exact measurement across the waistband unstretched as I would like to know if they will fit before I buy. 2XL 3xL sizes please. Thanks
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