Tick Travel Insurance - Domestic Questions & Answers

Suppose so but your not covered if you have a medical condition and something happens associated with that condition.

Your covered by Medicare in Australia anyway

Hoping to get a reply from insurance company

Hi there, Thank you for your question. Please also refer to our Product Disclosure Statement to know more about what is covered - external link  Regards, Thomas

Hi Barbara,

Thank you for your question. If you'd like to get a quote, you can do so on our website external link 

Please let me know if I can help with anything else.

Regards, Thomas

Hi Judy, Thank you for your question. We do not cover cruises at this stage. Please review the Product Disclosure Statement and Target Market Determinations available on our website to find out more about the inclusions we offer - external link 

Please let me know if you have any other questions.

Regards, Thomas

Hi Thomas. On the iSelect comparison website it indicates that you do include cruising. So if this is not the case, can you ask them to remove that? Thanks Annette H

Hello Lothar, cancellation coverage kicks in from the moment you purchase a policy until your holiday commencement date, which in your case is: 20th July 2022. All our domestic policies and our Budget, Standard and Top international policies include coverage for cancellation expenses. Please note we are currently not issuing international policies and you can purchase your policy with us up to 365 days prior to your holiday start date. Cancellations due to Covid19 is not a coverable event.

Kind regards, Anna

Hi Philip, I'm afraid that we are not offering refunds on policies outside of the 14 day cooling off period. In terms of next steps, I would advise you to send your policy number to complaints@tickinsurance.com.au. This is our official channel for complaints, and your complaint will be formally lodged, and your refund request will be investigated. I'm genuinely very sorry about the inconvenience and frustration this must be causing. Thanks, Anna

Thank you Anna J for your three nonsensical replies. Not only was my cancellation within the prescribed period I was referring to the reply from [Name Removed] of Tick on 27 March 2020 that stated that my 'request # 327938 has been solved' and that my refund would be deposited into the account from which I had paid Tick. Is Tick going to rip-off two aged pensioners forced to cancel their proposed trip because of the Government's clamp-down on aged people's travel as a result of the Covid-19 pandemic?

Hi Philip, I can only see messages you post here on Product Review, and I don't have access to any information you have provided to anyone else through other channels. Now you have given me context on your case, I can follow up for you. Thanks, Anna

You have the policy number and the information I provided yesterday is enough, surely? I don’t know what else you might require.

Yes this is enough, as I said before I will follow up for you. Thanks, Anna

Thank you!

Yes. My Tick Insurance Standard policy provides Unlimited Medical expenses cover in addition to Emergency expenses cover of $10,000.

Hi Bronz, thanks for reaching out, and thanks for the response Arthur. If you need to see the doctor due to injury or illness, yes you will be covered, as long as you have declared your pre-existing conditions. Declaring your medical conditions is easy and fast, and can be done when your purchase your policy online, during the stage before paying for your policy.

If you don't declare your pre-existing medical conditions, you will still be covered for medical claims, but not if they are related to a pre-existing condition that you didn't declare.

Thanks, Anna