Umart Online Physical store Questions & Answers

Hi Norm, Thats correct. Once you submit an order from our website, we'll send you an email to let you know when your order is ready to collect. For items in stock at one of our stores, this generally happens within 1-2 hours. If its not in stock in our store, we may need to transfer it from our warehouse in Mansfield and that can take 1-2 days. Based on the time you've been waiting, I am assuming it wasn't in stock at the store at the time of the order.

If you have questions about your order, you can contact us via our website where we have both our phone number and a form you can use to contact us. We can then confirm for you exactly whats happening with your order - I've been unable to locate it based on the limited information I can see from Product Review.

Finally, if you can let us know what number you contacted and we can follow that up. I have checked and can confirm our phone number is definitely not disconnected so it may be listed incorrectly somewhere that we need to fix.

Hi John, Thank you for your question and I'm sorry for the delay in getting back to you. Our team would need to know a little bit more about your requirements before they can provide actual advice.

Is it possible for you to send us an email to support@umart.com.au and our team would be more than happy to help you and see what products we can offer.

Hi there, Thanks for your question and I am sorry for the late reply. The product you are looking for is currently in stock and available at our Chermside store: external link  If it's your first time purchasing from our Umart; please note, our sales team can provide assistance in-store with information about any specific product and help you place an order in person. However, once an order is placed, you may need to wait up to 1 hour for us to process your order and have it ready for collection.

Because all instock items on our website are listed as 1 hour click and collect; customers will still need to place an order online for us to process and get the item ready for collection email.

If you require any further assistance or clarification, please do not hesitate to let me.

Hi Tracey, Thanks for your question; the processing time for our Eight Mile Plains store is 1 hour. Once an order has been processed, you will receive an email notifying you that it is ready to collect with your order number. You can collect your item by showing the Sales Staff the email you received.

Please note this only applies to instock items; you will need to make sure that the product you are looking for is listed as instock or 1 hour click and collect at our Eight Mile Plains location. If this is not the case, the time it takes may vary depending on the product.

If the item you are looking for is not in stock at our Eight Mile Plains Store, we suggest checking if the item is available at our Mansfield Store instead. Since both locations are very close to each other, it's worth checking if stock is available for a specific product at either store.

Hi John,

I'm not quite sure I understand your comment. Were you looking to buy hard drives or do you have an issue with some hard drives you purchased? Please feel free to email us at feedback@umart.com.au if you need any assistance.

Hi Dave,

Sorry, we missed this question. If you still need assistance in working out what your son needs, please feel free to email us at support@umart.com.au.

Hi Hilda, We are usually able to do this for machines that have been built or purchased from us. It really depends on the situation. If you are nearby to our Sunshine Coast Store, you can speak with our manager there and he'll be able to assess for you if its something we can assist with.

Hi Hilda, We are usually able to do this for machines that have been built or purchased from us. It really depends on the situation. If you are nearby to our Sunshine Coast Store, you can speak with our manager there and he'll be able to assess for you if its something we can assist with.

Hi Peter,

Yes, we currently have this on sale for $259 and delivery is available. You can create your order on our website and once processed, we will get it out to you as soon as possible.

Hi Joel

For product or sales advice please contact us below and a product expert will be with your shortly: external link