Hii, is youfoodz and will it continue to be Australian Beef? Looked on your website and can’t see and want to make sure I’m not eating US beef.
The meals need to be stored in fridge or freezer
Yes sure because if they are not stored cold the meat turns ti inedible fat and grissle............really
Can you ask for food items to be deleted from a dinner if you can't eat them
Nope
So I don’t like Italian or pasta meals, can I order three of the same meal in the one week, or if I wanted 6 fish and chips this week, is this possible
Yes, you can order as many of the same meals as you like.
How do I delete a account?
I don’t currently have a microwave - can I cook it in the oven? If so what do you recommend? Also any other methods?
Hi Lochlan,
We highly recommend using a microwave when heating our meals. But if you'd prefer heating the meals in an oven, we would advise to transfer the meal to a dish before doing so.
Kind regards, The Youfoodz team
Why do you highly recommend it?
What is the difference?
Also at what temperature do you recommend and for how long.
oh for god sake boy, work it out.
I opened a meal (but did not reheat yet) but then realised Room mate was going to make us dinner, so can I cover it in plastic and put it back in the fridge til tomorrow?
Hi Sharon, I think it should be fine if you haven’t heated it at all. When you say “opened” it says on the cardboard sleeve to lift a corner of the plastic. I would use it the following day though, just to be safe. Meals are too delicious to waste, not to mention the cost.☺️
Thank you! I would never waste a meal (But also never going to turn down someone cooking for me! Lol)
How can my fresh youfoodz meals have useby date in 9 days time? When on your article it says to eat meals within 2 to 3 days? If I'm supposed to FREEZE some, it doesn't say to.. so am I headed for food poisoning in 9 days when I eat my last meal? HELP !!!
Use by dates vary. We always recommend checking the use-by date printed on the film on the top of the meal before consumption.
Some snacks and drinks have a longer shelf life, but always check the use-by date before consumption.
- Youfoodz
No email sent to my friend to her free order, janinemuir93@gmail.com
Thank you for reaching out, Denise. We're really sorry to hear about your experience. Please reach out to our Customer Care team via these channels so we can investigate. You can give us a buzz on +61 3633 0708 or send us a direct message on Facebook at external link
- Youfoodz
Can i consume the food today that expires yesterday ? Will i get food poisoining ?
Hi Upen,
We do not recommend consuming the meals after the expiration date.
- Youfoodz
i ordered the shredded beef ravioli last week and i cant find it to order it again ?
I found it down the bottom of the list of foodz
Thanks for reaching out. We’re making room for more variety on our menu which means some meals come and go. New ones launch every week, so keep your eyes peeled as the meal may just come back. We really appreciate the feedback and hope you have a great day
Yet again deactivated account and get charged ..terrible service never returning lucky I took a screenshot might take it to consumer affairs
I’ve written my experience above. They delivered meals that I canceled, they didn’t receive any payment. When I contacted them, they told me I still had to pay. I told them I was not paying for meals that I did not order. I’m reporting them as going by the many reviews, they do this to a lot of people. They Deliver the meals after cancellation then demand payment. Most people have just looked at the meals and get charged. You can’t see what meals they have until you fill your personal details out.
There would be a lot of people that still pay out of being bullied by this company. If I hadn’t have stood by my word, they would have bullied me into paying for food I did not order.
Thank you for getting in touch about this. It's really upsetting to hear about this and we cannot apologise enough for the stress caused. So we can look into this for you and come to a resolution together, please send us a Direct Message here: external link - we're here to help.
Youfoodz has charged me $108.27 on Saturday (9/9) and again this morning (13/9) . I thought they only charged on the wednesdays. Has anyone else has this???
Thank you for getting in touch about this, Amy. We're sorry there's been some confusion with your payments and we'd love to clear this up for you. So we can look into this for you and come to a resolution together, please send us a Direct Message here: external link - we're here to help.
Should I freeze ufooz
Best eaten fresh ,but I've frozen with still tasty results enjoy.
Hi Rhonda,
Currently, we don’t recommend freezing our ready-made meals for optimum freshness, quality and safety. However this is something we are looking into for the future!
Why can’t they be frozen?
Yes why can't tou freeze????
When my first order is delivered, when do I cancel my next delivery of meals so I don’t get charged for them?
Straight away!!
Hi Lyn, thanks for getting in touch! Your weekly cut-off day and time varies state by state, and you can check your cut off date by going to 'My Menu'. Youfoodz is a weekly auto-renewing subscription service. Remember, there are no lock-in plans – You can skip a week or cancel any time.
Please send us a Direct Message if you need any further assistance: external link - we're here to help.
You might have 24hours, they don't like to give you the change to cancel it and you cant cancel the week after so if you go on holidays good luck
How do I change the date of my delivery?
How do I change the date of my delivery please
Hi Vicky, thanks for reaching out! We are unable to change delivery dates, however if you are unable to be there for an upcoming delivery, you can easily skip a week anytime before the cut-off day.
Your weekly cut-off day and time varies state by state, and you can check your cut off date by going to 'My Menu'. Youfoodz is a weekly auto-renewing subscription service. Remember, there are no lock-in plans – You can skip a week or cancel any time.
Please send us a Direct Message if you need any further assistance: external link - we're here to help.
Your customer service is appalling.
Thank you for getting in touch about this. It's really upsetting to hear you've had a poor experience with our customer service team and we cannot apologise enough for the stress caused. So we can look into this for you and come to a resolution together, please send us a Direct Message here: external link - we're here to help.
I have asked for my orders to be cancelled and since then I have had 2 more payments taken out I am not happy I can not afford 80 dollars out of my bank for 5 or 6 meals I have kids to feed
Thank you for getting in touch about this, Belinda. It's really upsetting to hear about your unexpected charges and we cannot apologise enough for the stress caused. So we can look into this for you and come to a resolution together, please send us a Direct Message here: external link - we're here to help.
- Youfoodz
Why have I been charged for next weeks order, when I've cancelled it? Cancelled 2 days ago! I do not want to order YouFoodz every week, thank you. Please refund approximately $159 to my account.
Thank you for getting in touch about this, Franco. It's really upsetting to hear about your unexpected charge and we cannot apologise enough for the stress caused. So we can look into this for you and come to a resolution together, please send us a Direct Message here: external link - we're here to help.
- Youfoodz
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