Best Auction Shops in Australian Capital Territory Canberra–Queanbeyan

We were the highest bidder on the auction which was great. Unfortunately thats where the service ends. Go to pick up the goods and treated like… Read more

garbage. Rude, arrogant, unhelpful people at the yard who give you the feeling you've paid the money now get out of here. Very bad customer service, in fact NO customer service. BEWARE and be for warned of what's coming.

Consigned a significant model car collection with Allbids. The items were held for months without any communication and some six months later there… Read more

are still items remaining to be sold. These timelines may be standard, however with no communication whatsoever, it's impossible to know.

One item was randomly sold outside of model car specific sales and miscategorised. Despite following up and pointing out the mistake, I received no response and the item sold for 30% of its value. My follow up communication has not been answered.

I have requested my options to collect the remainder of my items but have received no response.

For those that have sold, while higher value items performed ok, many items sold for very low values. I would recommend anyone in a similar position use a specialised auction house with a significant model car audience available or ebay.

The item purchased was clearly and accurately described. The bidding process was smooth and effective. As the reserve price wasn’t met, I was… Read more

contacted by the auctioneer to ascertain if I would increase my bid. I did and was successful. The item arrived within a few days of purchase. All in all, a professional experience

Travel Auctions Do NOT Bend there Rules for any Reason, eg a War with a Diesel Crisis meaning unable to Travel to your pre booked Travel Destination means Nothing to them. Be Very aware fellow Travellers

Grays online has the worst customer service I have ever experienced. There is no way of speaking with anyone in Australia.

Don't trust the Catchdeals ads on social media. The ROBOTIC DOGS, for instance, I saw an ad and tried to buy but they were scammers who stole the money but sent me a useless, tiny, ugly, ornamental one. They do exist but best to buy in Asia

I'd steer clear of this mob they take $500 deposit out of your bank account even if you don't bid it took 8 days for me to get my money back even though I didn't bid

No buyer protection. Purchased second hand motorcycle parts and had to pay to dispose of items because they were dirty and prohibited from shipping.… Read more

They refused to send back to seller and not only kept my money but also charged me to dispose of items. They are middle men for Japanese auctions and charge both domestic and international shipping.

I bought jigsaw dewalt brand new when I collect it was a fake not the origonal They sell fake Chinese brand Stay aware

I was absolutely delighted with JB Military Antiques complete service. I sent my fathers treasured War Medals to them to be restored, cleaned and new… Read more

ribbons attached. I had to Post them and asked them to post back by registered mail. The total service was beyond my expectations and my family are thrilled to see the rejuvenation. Thankyou JB Military Antiques.

Fantastic service – I recently bought a bronze statue on a Sunday auction. It was on my doorstep on Tuesday morning. Fabulous service. Adam is incredibly helpful and efficient. After my previous experiences with Charleston's, I said I'd come back to them and I have.

what a scammy site. They have allowed all these overseas manufacturers to list directly on here, killing local and small businesses, but not just… Read more

that, I was searching for dog toys (globally) and when I changed from low price and postage to high, every single listing had fake items with a low price just to get in the results. - For example a $1.99 item which was listed as "do not buy" but the item they were actually selling was $26.

just look at these results

https://www.ebay.com.au/sch/i.html?_nkw=tough+dog+toy&_sacat=0&_from=R40&_sop=15

You will find that 90% of these business listings use this tactic to come up on the search results, which only frustrates a buyer as they have to go through hundreds of results just to fine a legit one at a reasonable price.

Not worth reporting, they just disregard this and say there is no violation, when there clearly is.

I was with SB since 2005 and since the new owners have taken over it has fallen in its customer service and is very unfortunate. My account was… Read more

stopped without notice and feel the gutless attitude to communicate shows the poor level of communication. The Management team prior was old school and this is not a criticism on the ground crew but the upper management as they were once a great team before and hope someone else competes with them to show how it can be done.

Recently purchased a vehicle from Altona branch. Organised delivery through them and when it arrived NO KEY transponder came. It was advertised and… Read more

photo if transponder during auction. I have rung numerous times over last couple of days and keep getting promise "were looking into it and will call you back." I guess could try VCAT for recovery of replacement key costs. Maybe should name and shame staff making false promises. Where's the ACCC.

I have been a bidder and customer of The Auction Barn for a number of years. I have won auctions and purchased from their store. On a significant… Read more

number of occasions I have driven final sale prices higher through active bidding, even where I was not the successful bidder.

On one previous occasion, I arrived on a Saturday to collect an item I had won and between leaving home and arriving for collection, a “storage” fee had appeared. The staff member removed it immediately, explaining that the fee is typically added late Saturday if items remain uncollected and no one turns up. She said as I was clearly there to pick it up, she was removing the charge. That made sense.

This time, I purchased a small lot of copper coins (value $20) so my kids could see what currency used to look like. The auction was dated 6 January 2026 and occurred across the Christmas period. I was working, but I PAID on 9 January (no collection fee had been added) and booked collection for Monday 12 January using their system.

No storage fee appeared on Saturday, either.

On Sunday — when they are closed and collection is not permitted — I received an email advising that a $20 “storage” fee had been added and instructing me to collect the item immediately. Odd, given I had booked using their own system. The instruction to collect immediately was an override of my booking via their system, apparently, as I was meant to pick it up immediately even though they were closed.

Their own terms distinguish between:

• Clause 1.2 — $5 per lot per day if not collected within 48 hours of the auction date. • Clause 2.5 — flat storage fees (1–5 lots = $20) only where items are left unpaid & uncollected. (*note, "UNPAID")

They refer to both clauses in terms of collection.

My ITEM was PAID. Collection had been booked. It was not unpaid & uncollected.

If Clause 1.2 applied, that is a $5 per day calculation if they were being rigid — not a flat $20. If Clause 2.5 applied, the trigger condition was not met.

Separately, the $20 “storage” charge bears no obvious relationship to any actual storage cost. The collection area is open and accessible. The item was low-value and required no special handling. The storage fee equalled the value of the item itself.

Nevertheless, I was required to pay $20 to retrieve a $20 item. I queried the charge on several occasions and they insisted on the full "storage charge" of $20. It was not removed.

They have lost a loyal customer. I have previously spruiked them to various people on social media.

Useless – They provide no customer service, if your seller doesnt send you your item bad luck! Good bye money... if you are gonna buy off this site only spend small amount because there is no guarantee that it will arrive at all. And no chance of a refund.

Thankyou OZBID Amazing ARTWORKS, received promptly after auction in excellent condition and absolutely perfect. The quality and workmanship is… Read more

exquisite. Cannot wait to purchase more to add to my collection. Your organisation was a pleasure to deal with.

Seller sent me the wrong size that was stated on their listing. I followed the exact process outlined in the app when raising a dispute for a return,… Read more

expecting the return to be handled as instructed — including shipping. At no point was it made clear that return shipping would no longer be covered.

Only after going through the process was I told that this policy had changed. This feels misleading, as the app guidance hasn’t been properly updated to reflect this.

If policies change, they need to be clearly communicated upfront so users can make informed decisions. Otherwise, it puts buyers in a frustrating position where they’re out of pocket despite following the platform’s own instructions. Disappointing experience and not what I expected in terms of transparency or customer support.

"0" stars: Nothing but Thieves!!! – Same issues as the other Reviewers: payments for bids packages are readily accepted and processed however when it's time to redeem and pay for… Read more

"winnings", they suddenly have problems accepting payments; "failed payment" prompts appear advising to contact Customer Support. Who then question your ability to pay and ask if you have enough money!.

Continuous delays and excuses follow for not delivering the item "won" and paid for: "technical problems", "logistic issues", "backlog". Bottom line: NO ITEMS DELIVERED (since August 2016) but still being actively auctioned.

RED FLAG: suspect computer generated bidders or insiders are used as there are at least 4 consistent "winners" who win identical products repeatedly in all auctions.

Complaints to customer support are useless as they have no authority. After months of requesting, demanding and escalating complaints I finally got through to a "Manager"- [name removed] - who failed to follow through, refused to respond to emails, then I was LOCKED out of my account. All money and bids placed lost. My ID still appears as a bidder and as a previous winner (despite having no access to credits paid to my account or having received any won items.

Further Misrepresentation to the Public include delays which mislead you into thinking that something is being done, "please be patient" is only a tactic to surpass the time limit for reporting complaints to Credit Card Companies for intervention.

Bidtoro site shows they abide by a "code of conduct". It's certainly not any professional or legal code as there is NO TRANSPARENCY, hallmarks of Fraud, breach of Civil Law and Trading Standards.

The reporting and escalation process is convoluted and designed to frustrate consumers. The site leads the public to believe they are an Australian company when in fact they are a subsidiary of an umbrella company based in Isreal. The show the "Operator and Management" Systematic Trade Ltd is located in Leigh on the Sea (U.K.) but they actually operate out of Gibraltar which isn't governed by U.K. Laws.

If anyone knows how to start a Class Action Suit, count me in.

DISGUSTING!!!

I contacted them online and had a call within 2 hrs, I was asked to fill in the relevant information and told what the reserve should be. After a… Read more

family discussion we filled in the information and played for the photographer and sent an email back to the original rep, no reply sent an email to collectingcars.com no reply sent another email to both the rep and collectingcars.com no reply. Looking on Facebook and a feed from collectingcars.com comes on and I remark that customer service is very poor, email rep again finally get a rep saying he is sorry and will fix. Get another email later the same day saying he has seen my Facebook reply and has cancelled my opportunity to sell with them and wants my baby and bank account details to refund my money. I state very clearly the money needs to be refunded the same way I paid as no one at collecting cars should have my bsb and account details. I email collectingcars.com in the UK direct several times before I finally get someone to action the issue. Rep is still not apologising or reflecting on his performance or behaviour, so would I recommend NO as customer service should be way better

Typical con artist running a well organised scam – They plant their own people in the crowd to put fake bids to raise the price on junk items. The best example is to bid 85 dollar coffee machine when you can buy them for 50 at any super market.

Hi There No worth to give even one star for this auction One of the worst auction ever, Most of electrical and electronic staff etc 99% burn… Read more

out,they salling in the auction with green stiker saying they are good working condition, After pay money with 20% fee they saying sold as is, And very aragon & anger ,unprofetional staffing ever,,, Thanks

Don't trust Ritchie Brothers Yatala , they're CON MEN – Don't use Ritchie Brothers they'll rip you off. I, in good faith placed items for auction with Ritchie Brothers Yatala, before auction they duped… Read more

us, deliberately giving guarantees to me, went out of their way to mislead and deceive, I had never auctioned anything before, but I can make adequately informed decisions. Items worth many many thousands of dollars sold for a few 100 dollars in their hands, whilst they deliberately deceptively gave assurances / guarantees that it would never happen. I wouldn't have minded if they had been honest with me but they weren't.

The "Office of Fair trading" (see attached) found they broke the law but Ritchie Brothers could give a rats, they will rip you off they think they are above the law. I will post more updates as available.

As a former Member of Queensland State Parliament I don't scare easily, they tried threats to cover their tracks, sadly for them I had exercised my rights and recorded my conversation with them, when I advised them they attacked me, telling me it was illegal to record our conversation, they would doing anything to hide their unconscionable conduct.

I post the following FYI Invasion of Privacy Act 1971 Section 43 (2) (a) see attached Section 45 (2) (c) see attached I will post enough of the recording to verify the truth.

Put simply use another company not these jokers.

DONT WASTE YOUR TIME. This so called auction house withholds important information acting as if your highest bid has won the auction when in fact,… Read more

they fail to disclose that there is a reserve price and that their vendors hold firm prices on the products that go to auction. As the highest bidder all you achieve is being able to further negotiate on a set reserve advised after the auction. Its basically like selling their vehicle on carsales but a scam to get people interested by starting the auction at low prices to attract buyers. The price of a vehicle is about the same if you were to buy the vehicle from a dealership. In fact, you are probably better off buying from a dealership seeing you get a statutory warranty, on road costs and a reputable business. Woody told me if I wasnt willing to move on my highest bid then there were other dealers willing to pay what their vendor was wanting. Mind you the vendor is the government which makes perfect sense why they are willing to do anything about these shonky auctioneers who are misleading and dont follow the guidelines.

As with the previous reviewer- I wish I could give a negative star rating!! I emailed Leskie Auctions about two items. I attached many pictures.… Read more

They took two 2-3 weeks to respond. This bad start was indicative of their customer service. I should have walked away. Their response was a short: bring your items in. None of my questions were answered. After driving 1.5 hours one way to get there and struggle to find parking- I had to walk three blocks carrying these two heavy items. I brought along some estate jewellery too. Long story short the “expert” who “ appraised” my items pretty much fobbed me off suggesting other auction houses ( meanwhile I’m surrounded by other not so nice accepted items) . The look of disdain and disgust on his face at my belongings made me feel so humiliated. He even opened the door while I was still packing up! He was done with me! This attitude and behaviour is appalling. I sent him an email advising how I felt and that all his remarks could have been said on email instead of wasting my time fuel and energy ( I am a senior) to come in. DO NOT WASTE YOUR TIME WITH THIS ORGANISATION.