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Click Energy

Click Energy Questions & Answers

3.9 from 5,354 reviews

86 questions from our users

Peter

Peterasked

Hi, need some advice on changing my plan. Was recommended to come to the main site and get on the Chat line (Icon bottom right hand side of webpage). I can't find it anywhere. Just want to do the webchat about plans as your phone system is currently not working.
Peter

1 answer
Peter
Peter

Hi I am a Click customer through ACN but not happy with my current plan and I have ACN telling me Click is the Issue and I have Click telling me to sort it out with ACN. Have just registered with the Vic Gov $50 scheme and checked the pricing and no suprise, I am being ripped. Can I go direct with Click or do I just bail all together??
Peter

Phantom

Phantomasked

Where is my bill which is due now?????
Jerome.hartley@bigpond.com

No answers
Joanne

Joanneasked

Do you have discounts for pensioners?
Do you have “off peak” rates?

No answers
Russt S.

Russt S.asked

Who owns click energy.

1 answer
Kazbug
Kazbug

Click Energy is an Australian Company owned by Amaysim who bought them out in 2017. It's CEO is Dominic Drennan. That's from Wickepedia by the way.

Master Blade

Master Bladeasked

Where to get my monthly statement?

2 answers
Simpy simon
Simpy simon

The monthly statement of the bill is an attachment to the email.

Kharis
Kharis

Click send your bill via email around a week before the due date.

OB1johnOB

OB1johnOBasked

Are your reviews genuine as they seem to be masking a large number of 1 star reviews. So many of them say 5 star even though the people havnt moved into their homes yet. I dont believe for second that any of these reviews are genuine after the service I have received.

3 answers
Robert
Robert

I'm with you on this. They receive a one star review then bang, it gets flooded with over the top, glowing 5 star reviews.

OB1johnOB
OB1johnOB

Yes certainly feeling that they are flooding it with good reviews. I honestly cant get a response from them anymore after a huge amount of emails going back 4 months. But they are more than willing to threaten switching off my connection if I go slightly overdue on my monthly bill.

OB1johnOB
OB1johnOB

Looking at all the recent 5 star reviews the vast majority are all from people who have not reviewed anything else. And many read like an advertisement. What a scam of a company this is.

doug hurst

doug hurstasked

do you operate a pay on time discount on accounts ? . if so is p.o.t. disc. on total bill ? . have requested advice on this matter 3 times via email & text -- no answer , can I assume a policy does not exist with click energy ?

1 answer
Margaret
Margaret

More than happy to help you
It's a built in discount meaning u get low rates lower than other electricity companies for both gas and electricity and if u pay bill later than the due date u won't pay anything extra as it's the package offered
Send yr electricity bill and gas if u have to my email and I'm happy to show you further how much u can save and what's the rates
Margarethanania@hotmail.com

Swapna

Swapnaasked

resolving queries take s longer and longer after few months they do same thing they never gonna solve problem completely.

No answers
Jennifer Carr

Jennifer Carrasked

Is it cheaper after 10pm to use dishwasher

1 answer

For us it is 100% cheaper because we do not have a dish washer.

CAMERON & HELEN M.

CAMERON & HELEN M.asked

when will there be an increase in clicks energy prices?

No answers
Richard

Richardasked

would CLICK energy pester you to install gas (which has been disconnected

No answers
Gullable

Gullableasked

Clearly your model is to offer competitive plans but then after a year or so start cranking up the tariffs to in excess of 50c knowing that many gullible people like me will not notice. So tell me how do sleep at night ? do you lie on bed of cash laughing ? Do have any feelings of guilt at all ?

No answers
Stephen C.

Stephen C.asked

Do all Click Accounts give pay on time discounts?

1 answer
Fired Up
Fired Up

Why cant you simply ring and ask them?

Sree

Sreeasked

You are not allowing guaranteed discount as other providers are giving. Even it is said the rates are 15% less than Government fixed rate, the cost seems to be higher than other providers. Can you please clarify? how competitive click energy charges for Electricity and Gas?

1 answer
Fired Up
Fired Up

Sorry no I cant

MONTROSE

MONTROSEasked

Do Click Energy service the Gold Coast for electricity?
Also interested in comments on charges and any discounts rates applicable to payment via direct debit.
Thanks.

1 answer
Rosielovesjohn
Rosielovesjohn

Unfortunately yes.

Burrows

Burrowsasked

Hi i am a customer and about to rent my house out...today...what is the proceedure to change names over please Monica

1 answer
Click Energy
Click E.Click Energy

Hi Monica,

Get in touch with us at 1800 775 929 or service@clickenergy.com.au and we'll help answer all your questions!

Trevor Paul Crow

Trevor Paul Crowasked

WHY IS THE BILL MONTHLY NOT QUARTERLY

2 answers
Tim
Tim

To make it more confusing to hide their inflated kw/h charges!

Click Energy
Click E.Click Energy

Hi Trevor,

The main advantage of monthly bills is that they help with budgeting. No longer will you be hit with a bill covering three months of usage that can put a serious dent into your budget. Instead, you pay a smaller sum each month and can expect to pay a similar sum each month, depending on usage.

If you know what your quarterly bills usually are, you can choose to pay one third of that every month. Plus, you find your bills are less than your instalments then just give us a call to adjust your instalment amounts. This way you are the one in charge of your energy bills.

Its one of the services which Click are proud to offer our customers. I hope that helps answer your question. If not, you can learn more here: https://www.clickenergy.com.au/monthly-billing-explained/

Shane B.

Shane B.asked

Is click energy looking to move into Ergon territory. Looking at Toowoomba Qld 4350

2 answers
Shane B.
Shane B.

Is click energy looking to move into Ergon territory?(Toowoomba 4350)

Click Energy
Click E.Click Energy

We never say never Shane... Perhaps you could move to an area we service? Would love to have you as a customer!

Tammy W.

Tammy W.asked

I rung Click Energy spoke to some guy who was great asked for a bill to check how much energy we was using I didn't have a bill so he checked online told him I'll ring back but he didn't give me his name, then when I rung back after my hubby wanted to hear the deal got some other guy who was so quick to get off the phone he didn't really convince my to switch to click Energy the deals he didn't really explain or didn't even speak to my hubby about the deals was on the for a couple of seconds looks like I'll keep looking around for a better deal the Red.

2 answers
Alistair
Alistair

Hi Tammy

Send your bill to me alistairmonty@gmail.com
And I can help you directly.

Thanks

Alistair

Neville
Neville

If you have to send a bill in for them to access then that shows accounting and traceability issues right from the start.
Warning signs right there.

Bryan

Bryanasked

What are your current costs to install an off peak meter in Buderim Qld?
Are there different types of meters?
Will we need to engage an electrician after the meter install?

No answers
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