Koala Living Online Store Questions

Cynthia D4y · Online Store

Do you deliver to New Zealand? And if so, how long would your delivery take?

Koala Living DM 4y

Hi Cynthia, Thank you for your inquiry. Orders take around 3-4 weeks to be delivered depending on the estimated time of arrival of the product. You can input your address at checkout to view the delivery cost. If your address is outside of our shipping range, please email sales@koalaliving.com for assistance.

Best Wishes, The Koala Living Team

Deena Y.4y · Online Store

Where is my refund? I have orders from the Tribunal and the Court and your so called customer order representatives keep making excuses and delaying the process. Enough is enough this is been going g on since August 2020 you should be ashamed of your selves.

Koala Living DM 4y

We just messaged you privately so we can get your invoice number and our customer service team can resolve this for you.

Best Wishes, The Koala Living Team

Han N.5y · Online Store

Hi I just left a review and I was hoping to get $20 vouchers as promised but I haven’t received it yet

Ida 5y

Same to me. Hasn’t received it yet.

Koala Living DM 5y

Hi Han,

We just messaged you privately so we can get your invoice number so we can add the credit for you.

Best Wishes, The Koala Living Team

Ziad5y · Online Store

Hi there Is there any video how to put the Manhattan black framed mirror? Thank you so much

Koala Living DM 5y

Hi Ziad,

Thank you for your enquiry. Unfortunately we don’t have a video on how to hang our Manhattan Mirror. We recommend hiring a professional to ensure a proper and safe installation.

Best Wishes, The Koala Living Team

Subia A.5y · Online Store

I was thinking about placing an order but having read all the comments here has given me second thoughts. I am from South Australia and at the moment Koala is offering free delivery and so now I am wondering if my purchase will also cause me hassle and inconvenience of this mammoth gravity.

Deena 5y

I strongly recommend you do your homework and check out everything prior to placing an order. I was told that my order would take a max of 12-15 weeks for my custom made couches ended up receiving the wrong color and 7 months later and no sign of my dining table nor dining chairs. I have been promised that they should have been delivered in December 2020 and I’m still waiting. They sell to the consumer without having the stock as their shipments come from overseas and have blamed COVID for their lack of customer service. No communication what so ever!

Deena 5y

Also you can never speak to the same person when you make an inquiry because they’re never available and you have to retell your story from the beginning and they seem to be unaware and always refer it to the head office system etc.

Rami B. 5y

Still waiting for some items of my order in Dec'20. Hopeless

Koala Living DM 5y

Hi Rami, We apologized for the inconvenience it has caused you. We just messaged you privately so we can get your invoice number and our customer service team can resolve this for you.

Best Wishes, The Koala Living Team

Deena Y. 4y

@koala living, what’s the go with your generic answer! The fact is you always fail to help your customers. I honestly have no idea how you continue to operate when everything you do seems really dodgy!

Sofie I.5y · Online Store

Hi I have received notification that my delivery has arrived in the warehouse. Invoice: 210001139 Solitude side table 12538. Due to lockdown we are unable to pick up the item. Can you please deliver it to my address 20 Hyperno Court, Keilor Downs Vic 3038. Someone is at home all the time. My number is 0412811722 Regards Sofie Ignatidis

Sofie I. 5y

Hi I have sent you two emails and waiting for response. Thank you

Keith 5y

Did you seriously just place your personal details for all to see here? You really need to delete that post.

Koala Living DM 5y

Hi,

I can see it has been booked in for you but as Keith has mentioned it is better to direct message us on here or facebook if you have further queries.

Thanks

Customer Care

John M.6y · Online Store

Ive ordered a product. Ive got some cryptic message about my order being a hoax and youll do a small credit to validate me/// why. youve got my money send my product. Why dont you answer the phone// ?? are you a hoax?? If I dont get a call today im going to my bank to cancel the transaction

Koala Living DM 6y

Hi John, Sorry to hear the system may have caused some confusion. Could you please email your order number/contact number to sales@koalaliving.com with subject "Product Review Question". A team member will get back to you shortly. Thank you for your understanding and support. Look forward to hearing from you. Best regards, The Koala Living Team

D & R B.6y · Online Store

I've called numerous times and email you twice to get an update on couple of orders I placed in March. Based on the latest reviews here I can see there are a number of people unhappy with delivery delays and lack of communication, so I guess I have to join the choir! Can you please provide me with a status update on orders 20-00011920 and 20-00012241?

P.s.: You can keep your customers a lot happier if you proactively contact them with order updates, avoidance is just the worse thing you can do for you business.

Koala Living DM 6y

We sincerely apologise that you haven't received a response to your email yet. Like many other companies, we have experienced delays in our shipments due to the global pandemic. Thank you for sending through your invoice numbers, we've passed your information onto the relevant team and they should be contacting you.

Best Wishes, The Koala Living Team

Anoop R6y · Online Store

Hello Koala living. I've been trying to reach the online store re my purchase #1000003376 (paid on 12th April). During check out, the eta that was provided was 16 May. This has now been pushed to end of July that too without any notice. I was happy to buy this lounge as the waiting period was only about a month. If you are unable to fast track my order, please advise if you could cancel this and return my money? Email seems to be the only way to reach the online store. I've tried to ring numerous times, only to be hung up saying they do not have access to online orders. I need a lounge urgently for my home office, so please I hope you understand.

Koala Living DM 6y

Hi Anoop, We sincerely apologise that your order has been pushed until July. Like many other retail brands, we have experienced delays in our shipments due to the global pandemic and the dates that our staff members provide are estimated times of arrival, hence they are subject to change and are not set in stone. We have provided you with a refund and we would appreciate it if you would revise your review.

Thank you, The Koala Living Team

Shiva A. 6y

They are just terrible! Do not buy from them. you are lucky that you can cancel your order, customer service is just a joke for them.

Bhupi 6y

Terrible, don't trust them they will not refund your money (mine too) and i asked Fair trading to help me to get the refund back, still waiting answer from fair trading officer.