Best Furniture Shops in Victoria Melbourne and Geelong

Ordered the lovely Wishbone ark chair in oak. The whole experience with the Lounge lovers team was great. I think the best service I've recieved when… Read more

ordering online. I was kept informed with texts right up to when Colin the delivery person arrived at my door. Thankyou team. The chair is really lovely and will get lots of compliments I'm sure.

We bought one of the sofas, the showroom is nice and well organized. The staff is friendly and very supportive on helping to find things we want.

I ordered a couch and bed from Nick Scali and chose specific items for being in stock. Sales assistant guaranteed us delivery for the 12th of August… Read more

which was then pushed back to the 18th and now no one can find my order or guarantee me a delivery date. I'm 30 weeks pregnant and moved into a new place with no couch and a mattress on the floor. They keep saying they are processing orders as normal and delivering which is a lie because they cannot give you a delivery date or won't return your calls. I've never seen such bad service and they have been using the excuse of systems being down for three weeks. My items were suppose to be in stock which was a lie. Stay away as they are just taking deposits at the moment and then not delivering.

Plush lounges are not well made, and over priced. We have had 3 replacement lounges. Buy somewhere else.

Amazing so friendly, I think of it was Frank who came to my door, super friendly, personable and great service - prompt too !!! Show details

An absolutely beautiful selection of furniture! We went in store not expecting to be blown away with the choices, and not to mention our wonderful… Read more

salesman David. He was very helpful, knowledgeable and made our choices so easy; and the humour and jokes were an added benefit. No question was too much trouble. An absolutely fantastic experience! We will definitely be back! Thank you so very much David!

Save yourself 130 on delivery and ask if it's flat packed. Delivery was expensive and they were rude and unfriendly. Everything was in pieces and it's like a micano set to put together, with some pieces missing. Won't be back

Great designs to suit all tastes, particularly ours which is very specific. Incredible quality and all round great service (thanks Anne from the… Read more

Richmond showroom). We have a 5-year old Jasper sofa in crushed green velvet which still looks new and just bought a beautiful bed base with storage in a gorgeous blue velvet. The material selection is fantastic, love your work!

Terrible customer service and unresolved Australian Consumer Law issue Dont hold your breath while waiting for a reply . Purchased a lounge from… Read more

Focus on Furniture for $2,559.00 including delivery. The lounge arrived with damage, and after a long, drawn-out process and multiple defects (including structural squeaking), they agreed to collect the lounge for a refund.

While they have picked up the lounge, they are refusing to refund the full amount paid on the original invoice, withholding the delivery fee despite the return being due to a major defect under Australian Consumer Law. Dealing with their customer service has been extremely frustrating with long delays and lack of communication.

This matter has now been formally escalated to NSW Fair Trading. I strongly advise caution when purchasing from them.

The best customer service I have come across in my hunt to furnish my house. Thankyou for taking the stress out of it and being your entertaining self Scott. Cairns store you are the best So grateful I now have 2 new beds Show details

5 star furniture, customer service and delivery. Very impressed with their customer service. Show details

Love my new vase, well packed and speedy delivery. Thanks.

We ordered a suite of furniture from Luxo Living to furnish a new luxury short-term rental property. Unfortunately, our sofa arrived with a severe… Read more

manufacturing defect—completely misaligned pre-drilled assembly holes, rendering the frame physically impossible to assemble safely.

This major product failure has delayed our entire business launch. What followed has been a masterclass in atrocious customer service and a total disregard for Australian Consumer Law (ACL):

The 15-Day Runaround: It took over two weeks of exhaustive back-and-forth with their overseas support team just to get them to agree to a return.

Excluding Statutory Rights: Despite this being a major product failure under the ACL, their support team repeatedly tried to deny the return because our assembly team had already shredded and recycled the cardboard boxes. Under the ACCC, consumers are not required to return defective goods in original packaging.

Incompetent Requests: They repeatedly delayed the process by demanding we provide them with the dimensions and physical weight of the item—information that they, as the retailer, already have listed on their own website.

Slow Response Times: Their email cadence is abysmal. They ask one nonsensical, repetitive question per day, dragging the process out as long as possible.

Current Status: We are effectively being held hostage by Luxo Living. They have strictly instructed us not to touch or remove the defective sofa while they "arrange a courier," yet it has been sitting in our living room blocking our space for three days with no pick-up schedule confirmed.

As a direct result of Luxo Living’s delays, we have lost an estimated $1,500+ AUD in booking revenue because our listing launch is paralyzed.

I have officially lodged a formal complaint with the ACCC (Australian Competition and Consumer Commission) regarding this company's business and support practices.

If you are a business owner, property manager, or value your time and sanity: DO NOT buy from Luxo Living. Their lack of quality control is matched only by their lack of customer support.

Fantastic service from Tristan today at Logan Homemaker centre. Extremely knowledgeable with great helpful advice and support. We loved the lack of high pressure and valued the trust and integrity of Tristan! Our beds and mattresses are amazing!

Good instore customer service Very poor delivery service Unprofessional and very unhelpful

Thank you Jhon for taking the time to help us to pick our bed frame, well explained about colours availability and delivery. good service and stylish furniture Show details

Store very easy to use, prompt reply’s and product shipped very quickly. Goods exactly as described very happy indeed. Will definitely continue to use this company, as I have done in the past Show details

After 6 years the leather turned to brittle parchment. Arem and head rest are breaking up- the leather is hard. It has been regularly treated with… Read more

lanolin. The leather at the head rest shows black base - the gray colour is sprayed on!! This is not dyed leather. Only the eats and arm rets are leather -- all aroud is vinyl. The loud crackinh when releasing to rest position weks aup a dead person. Totally overpriced crap made in THAILAND. Ready to be thrown away --LOOK CAREFULLY BEFORE YOU BUY!!!!

We purchased a mattress and full bedroom setting from Dan. He was very helpful and also great at giving us information and then allowing us time to… Read more

discuss privately - never pushy. We got the gold home delivery service which was smooth and efficient, all set up was done & all rubbish removed. It's 1 week in and we are very happy with everything.

I had an excellent experience with The Comfort Shop. Matt was my main contact and was extremely helpful throughout the process. He responded promptly… Read more

to my questions and provided clear, detailed information to support the installation, which made obtaining approval from my management very quick and straightforward.

I also visited the showroom and found the whole experience very convenient, with parking available directly outside the shop.

From my initial enquiry through to installation, the service was professional, knowledgeable and efficient. I would happily recommend The Comfort Shop.

Perfect gentleman and install was very good. Sorted out problem for getting 3mt cupboard in into place. Very happy with Antony and his helpers. Kerrie from the shop was very helpful as well.

Excellent service. Very helpful and provided me the product I was after.

Recently, we visited the Hoppers Crossing store on recommendation and word of mouth from friends and family. The staff were incredibly attentive,… Read more

considerate and solicitous when offering mattress guidance and sleep advice without creating the overbearing hovering or pushy atmosphere you'd receive from other businesses in the area. This gave us time to look around and try the mattresses in the showroom ourselves. Unfortunately, the marketing side is very bland. There's little to no information on the sales tickets which meant we had to keep calling the staff member over. Of course, she were so pleasant and patient with us, but it also made us feel as though we were bothering her by asking too many questions. We left without purchasing as we didn't feel that the products reflected the pricing or branding of a "factory direct" business, but the honest, informative experience we had with the staff member was the better part of our visit.

One star because service was responsive. Zero stars for Go Desky slimline mobile pedestal. It comes assembled and all you need to do is screw in the… Read more

castors - good luck with that. After finally getting castors on the top drawer wouldn’t close. Don’t waste your time or money

Never again! – Ordered carpet in Oct. Now Dec. Order acknowledged but not one piece of information about delivery received and no delivery. Surprise surprise… Read more

all links to Zanui info have been and are dead and the site is removed. A change of ownership is no excuse for slack supply chain performance.

Bought thousands of $ with Zanui so far but no more and I advise you to also search out alternatives.

Now, there's no way to contact the company, the website is removed. No email or contact link, nothing!

This is is a scammer business and with new owners will get doubtlessly get worse.

Says delays up to 10 days because I'm remote(ish) but that was more than a month ago.

A company's internal dynamic is irrelevant to purchasers. Raise a ruckus and vote with your $$$ … go somewhere else.

Simple!

Absolutely unprofessional and rubbish, I ordered the Brosa Milano 3 Seater Compressed Sofa with Left Chaise (Beige) end of June i was sent only 1… Read more

part of the sofa out of the 2. The other package delivery was a mattress which i did not order. I made multiple attempts at contacting and providing as much details as possible so that the sofa could be redelivered asap but it was literally the opposite from Brosa.

At the point of delivery, i was away for a short leave. Hence, i could not check it at the very moment. After weeks of waiting and poor communication from Brosa, i have finally gotten a email that the product is now a presale and the waiting time could be up 7th December, Mind you i have made the purchase on 30th June. Additionally, they were very keen and quick on sending details about the return of the mattress but it was the total opposite for the sofa.

Additionally there is no contact number, i have sent multiple emails at getting a refund abut it seems like they are very uncooperative and gone to deaf ears.

Lastly, it is noticed that there are multiple ppl handling this issues but no one actually resolving the problem, i have gotten emails from different support service team which shows clearly that the issues has not been handled professionally. Asking for details and information again when i have already provided all the information.

Personally I would never recommend anyone purchasing products from brosa ever again. Currently, i have sent a email asking for a refund again. Guess it gonna take a week for that reply too.

Description matched the rug perfectly! Love the colour and it looks great on my back veranda. Fast delivery as well!

Excellent in store service and love my cloud sofa, assembly was easy no hassle and the quality is amazing Show details

Don’t believe what they say on their website. Promised delivery in 2-3 days but took three months because they didn’t actually stock the item.… Read more

Promised that if I didn’t love it after 30 days - it was on us. Tried to return it only to be told I would be issued a store credit rather than a refund.

Bought an accent chair recently and it looks and feels really good, service was quick and easy. Hannah was really attentive and helpful to what we were wanting Show details