loans.com.au Home Loans Questions & Answers

Hi Ali, we're very sorry to hear you're unsatisfied with your recent experience with us, and we apologise for the inconvenience. We'd like to look into this. Can you please email your full name, mobile number and account number to customerrelations@loans.com.au, and someone from our team will be in touch with you.

Thank you for your reply, I do not think you can help me as you advertise your home loan on a low rate then after a few months you increase it way beyond the average market rate. That is how you operate (basically ripping off everyone), I feel for all of your future and existing customers. They cannot do much but refinance you, but it is costly. I think once this country will have a proper unbiased banking authority you will be kicked out the market with double legs.

As an ex customer of Loans.com.au I absolutely agree with Ali’s comments. Loans.com.au should be kicked out of the market by the regulators. Completely untrustworthy. They suck you in with a competitive rate at the start and then after six months they start jacking up rates with the usual excuse “cost of funding has increased”. After 18 months you are paying 0.6-1.0% above competitive rates. After 24 months it gets even worse. Do t bother getting a rate review, just leave them for a better deal elsewhere. You will never regret leaving them but will regret if you stay with them for too long.

We are sooooo happpppy to leave loans.com.au! They should be banned for life, taken to court and all their existing customers should be compensated for all their lost hard earned money!

Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone from our lending team will be in touch with you shortly.

It took 10 days all total .I applied on 10th July money was in account on 18th July..

3 weeks for me but I got pre approval first (took approx 1 week & added all required docs/ info) I hesitated for a while but then found a property really quickly. Pre approval to approval 3 weeks - it could’ve been less if I wasn’t indecisive. Pretty quick service if all your ducks are lined up

Please don't believe the good ratings, they are written by Loans.com people themselves, the bad rating are the most truthful, believe me, they took us to hell and back having already owned 4 homes previously, they took 2 lots of valuation money, approved the loan, then declined it with a 850 credit score and blamed the Mortgage insurer, we went to another bank and it was approved immediately with the same mortgage insurer, so I know they are controlled by the lending manager who must be really smart.....