OzSale Questions & Answers
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I have not received any emails from Ozsale for about 2-3 weeks
You probably won't. I had to chase them up so you should probably do that but don't expect any real help.
thanks Jamie
I can't login and reset password just comes up with errors. Likewise logging in with Facebook says there's a problem and Ozsale knows about it.
How do I get into my account? It looks like you've had this issue for a while.
Hi Edward, Thank you for your message and I am sorry that you are having issues logging into your account. Please drop us a private message with your email address for us to investigate further. Looking forward to your reply.
Warm Regards, OZSALE Team
Hi OzSale, like many others here I cannot log into my account and the link to reset my password doesn't work. I would like to know where my order (#38742302) is as I got an email saying its on its way 10 days ago but I haven't received anything and I can't track it as I cannot log in. Thanks, Jenny
Hi Jenny, Thank you for your message and I am sorry that you are not able to login into your account. I have sent a private message for the password verification. As for order number 38742302, the item is still in transit and will be delivered within 3 to 5 business days. You can track the order at external link .
Warm Regards, OZSALE Team
Ozsale you guys suck. You sent me the wrong items in my order. I submitted a ticket asking for a refund. But you don’t accept email responses, and I can’t get into my account to respond, and like many others here, your password reset has tool doesn’t work and returns an object reference error. Ticket 6194787. I will submit a complaint to the ombudsman if I don’t get a refund in the next 2 days.
Hi Ben, Thank you for your message, I am sorry to see that you’ve encountered an issue with your order. So that I can investigate this, could you please attach a photo of what you have received?Upon receiving your response we will get back to you within two business days.
I have also sent a private message with the reset password verification for us to reset the password.
Warm Regards, OZSALE Team
Hi Please look at my previous question. I returned an item RAN is RT2284449. Please provide the refund. This has been weeks and I have contacted with all relevant information. What is even happening!!! This is ridiculous. I was told I would receive an answer in 2-3 days. Provide the refund ASAP.
Hi Saul, Thank you for your message. I have checked in our system and we have not yet processed your return order. Did you use a trackable service to return your order? If so, could you please confirm the tracking ID and the name of the return courier used so that I can check the location of the parcel?
Please note that once your return has been delivered into our warehouse, it can take up to seven business days for your return to be processed. Once your return has been processed, our Returns Team will send you an email to confirm.
Thank you
Warm Regards, OZSALE Team
Why can’t I get a reset password ?? I have a large order to place and have had no help at all !! Inquiry 6189383. I have already lost 5 articles out of my cart because of this .. PLEASE HELP .
Hi Maryanne, Thank you for your message and I am sorry that you are having issues resetting your password. We would like to get the issue resolved for you, I have sent a private message with some verification questions to proceed further. As soon as we have a reply, we will provide you with the temporary password. Do let me know if you have any queries.
Warm Regards, OZSALE Team
Thankyou.
Hi Maryanne,
You're welcome.
Warm Regards, OZSALE Team
Why there is no popup saying that you are experiencing technical issues at the moment? I can't reset my password nor proceed with payment due to technical issues on the website. Really bad user experience.
Hi Beatrice, Thank you for your message and I am sorry that you are having issues placing the order and resetting the password. Please drop us a private message with your email address for us to check further. Looking forward to your reply.
Warm Regards, OZSALE Team
Hi I returned an item and tried messaging on the website to receive my refund and never got an answer even when escalating on the website. The return RAN is RT2284449 and would like the refund promptly.
This has been a large hassle on my end and I would really appreciate help here.
Hi Saul, Thank you for your message. I have checked in our system and we have not yet processed your return order. Did you use a trackable service to return your order? If so, could you please confirm the tracking ID and the name of the return courier used so that I can check the location of the parcel?
Please note that once your return has been delivered into our warehouse, it can take up to seven business days for your return to be processed. Once your return has been processed, our Returns Team will send you an email to confirm.
Thank you
Warm Regards, OZSALE Team
The return was through Aramex MP0061779273 is the tracking number. This now is becoming more of a hassle as I provided this information on the return portal of the website. Please try to resolve this so I can get my refund.
Hi Saul, Thank you for your reply with the tracking number. This item is being shipped directly from our supplier. I have now raised with the seller to check further on the returned parcel. Please allow 2 to 3 business days for them to get back to you with an update. I apologize for the inconvenience caused.
Warm Regards, OZSALE Team
No reply or update has been provided! Please refund ASAP. This is basically a scam. This process has been so slow and unhelpful. This is not okay.
Hi Saul, Thank you for your patience on this matter and I am sorry that you have not received the refund yet. We are chasing the seller for an update and I understand how frustrating this experience could be for you. As soon as I have an update, I will get back to you.
I apologize for the inconvenience caused.
Warm Regards, OZSALE Team
Hi there, can I please get an update? If I am not provided with a refund by the end of the week I will be reporting to the ACCC and to my credit card company the inaction on the refunding. This is ridiculous I have to even do this.
Hi Saul, Thank you for your understanding and patience on this matter. A refund has been issued today. Please allow 3 to 5 business days for the funds to appear in your account via the original payment method.
Do let me know if you have any queries.
Warm Regards, OZSALE Team
Why is the password reset link broken? I get an error when I try to reset the password that wasn't incorrect in the first place
Hi Sonia, I'm sorry to hear you're having trouble with the password reset process, that definitely shouldn't be happening, especially when your original password was correct. The error you're seeing may be due to a technical issue with the reset link or a browser-related conflict. To help you quickly, could you please let me know
The email address linked to your Ozsale account Whether you’re using a mobile device or desktop Which browser you’re using (e.g., Chrome, Safari)
In the meantime, please try the following steps:
Clear your browser cache or try using a different browser Avoid opening the reset link in an email app — try copying and pasting it directly into your browser Make sure the reset link hasn't expired (they typically have a time limit)
If the issue continues, I’d be happy to escalate this to our IT team and help you reset your password manually.
Thanks for your patience, and I look forward to getting this sorted for you quickly.
Warm regards OZSALE Team
I requested a password reset on my Ozsale account, I received an email with the verification questions, I answered the questions and heard nothing further! The email came from a noreply@ozsale.com.au so how and who do I send those details to? Why is it so difficult to reset my password? I keep getting object not set to a reference point messages when I try to reset it. Getting very frustrated with this now! My enquiry number is #6184218. ADDIT: problem is now resolved thanks to the help received from this page. Excellent service provided by Ozsale to get me back online.
Hi Peta, I’m really sorry to hear about the trouble you’ve had resetting your password, and I completely understand how frustrating this has been, especially with the lack of clear instructions and the error messages you’ve encountered.
Thank you for providing your inquiry number. I’ve located your case (#6184218) and will personally follow up with the relevant team to ensure your identity verification is processed and your password reset request is actioned as soon as possible.
In the meantime, could you please confirm the email address associated with your Ozsale account (if different from the one you're writing from)? This will help us ensure everything is matched correctly on our end.
I truly appreciate your patience, and I’ll keep you updated with the next steps shortly.
Warm regards OZSALE Team
Thank you. I've sent the info via DM.
Hi Peta, Thank you! I’ve received your message and will take a look shortly. I’ll get back to you as soon as possible.
I am not able to login to my account as it won't allow me. Can you please tell me where my order is? Order #38686614 Regards, Lori
Hi Lori, Thank you for your message and I am sorry that you are unable to log in to your account. I have now sent the verification questions personally to be able to reset the password for you. Meanwhile, the order has been shipped and you can expect them to be delivered within 5 business days. You can track the order at external link
Warm Regards, OZSALE Team
Hi I have opened a return for a few items as they are the wrong size. I have been rejected. Why? what is the purpose of purchasing if you cannot return large or small items that don't fit. If OS want to use UK sellers, that is not our issue. I’ve also attempted to ‘return new item’ but it keeps telling me I have no items to return, how can I fix this to return items on time, I have 2 items to return! Never used to be this way. What am I supposed to do with the ill-fitting items? My attempted returns are: Invoice 46555502, Invoice 46555500, Invoice 46555497, Invoice 46555495, Invoice 46555493, My Account My Orders My Returns Contact Us1 My Details My Addresses My Payments My Vouchers My Gifts Invite A Friend Welcome to My Returns!
Click the ‘Request New Return’ button to request to return your items within 14 days of receiving them.
Our Customer Team will review your request within 1 - 3 working days. Once approved, you will receive an email with your unique Return Authorisation Number (RAN) and the return instructions. Please make sure your email address is correctly recorded in My Details page. You can also track the progress of your return request below. Request New Return Invoice 46555497 Need help?View Details
Return Requested
25 Mar Declined
02 Apr Unfortunately, we are unable to approve your request in accordance with our Returns Policy.
We seek your understanding on our decision. Should you wish to seek further clarifications, please click the ‘View Details’ button above and send a message to our Customer Team. Invoice 46555502 Need help?View Details
Return Requested
25 Mar Declined
02 Apr Unfortunately, we are unable to approve your request in accordance with our Returns Policy.
We seek your understanding on our decision. Should you wish to seek further clarifications, please click the ‘View Details’ button above and send a message to our Customer Team. Invoice 46555500 Need help?View Details
Return Requested
25 Mar Declined
02 Apr Unfortunately, we are unable to approve your request in accordance with our Returns Policy.
We seek your understanding on our decision. Should you wish to seek further clarifications, please click the ‘View Details’ button above and send a message to our Customer Team. Invoice 46555495 Need help?View Details
Return Requested
25 Mar Declined
02 Apr Unfortunately, we are unable to approve your request in accordance with our Returns Policy.
We seek your understanding on our decision. Should you wish to seek further clarifications, please click the ‘View Details’ button above and send a message to our Customer Team. Invoice 46555493 Need help?View Details
Return Requested
25 Mar Declined
02 Apr Unfortunately, we are unable to approve your request in accordance with our Returns Policy.
We seek your understanding on our decision. Should you wish to seek further clarifications, please click the ‘View Details’ button above and send a message to our Customer Team. Invoice 46555491 I also have 2 items to return but it's saying not items to return? What is going on? Please help
Hi Anthi, Thank you for your review and I am sorry that you are having issues creating the return request. Unfortunately, we are unable to send a replacement for the size due to system limitations. You can return them for a full refund.
Invoice Number 46555502, 46555500, 46555497, 46555495, 46555493- I can assist you in creating a return label. You are required to choose a location in nearby suburbs and inform us of your preferred drop off location. You can choose the most convenient drop-off location via this link: external link
Once I have all the necessary information, I will send you a confirmation with instructions on how to complete your return.
When you return an item to us for “Change of Mind” once our team has assessed the returned item to ensure it is resalable, you will be refunded the amount paid for the item returned, less the original delivery price and returns postage cost of $9.99.
Upon receiving your response, we will endeavour to get back to you within two to three business days.
Warm Regards, OZSALE Team
Hi I have opened a return for a few items as they are the wrong size. I have been rejected. Why? what is the purpose of purchasing if you cannot return large or small items that don't fit. If OS want to use UK sellers, that is not our issue. I’ve also attempted to ‘return new item’ but it keeps telling me I have no items to return, how can I fix this to return items on time, I have 2 items to return! Never used to be this way. What am I supposed to do with the ill-fitting items? My attempted returns are: Invoice 46555502, Invoice 46555500, Invoice 46555497, Invoice 46555495, Invoice 46555493, My Account My Orders My Returns Contact Us1 My Details My Addresses My Payments My Vouchers My Gifts Invite A Friend Welcome to My Returns!
Click the ‘Request New Return’ button to request to return your items within 14 days of receiving them.
Our Customer Team will review your request within 1 - 3 working days. Once approved, you will receive an email with your unique Return Authorisation Number (RAN) and the return instructions. Please make sure your email address is correctly recorded in My Details page. You can also track the progress of your return request below. Request New Return Invoice 46555497 Need help?View Details
Return Requested
25 Mar Declined
02 Apr Unfortunately, we are unable to approve your request in accordance with our Returns Policy.
We seek your understanding on our decision. Should you wish to seek further clarifications, please click the ‘View Details’ button above and send a message to our Customer Team. Invoice 46555502 Need help?View Details
Return Requested
25 Mar Declined
02 Apr Unfortunately, we are unable to approve your request in accordance with our Returns Policy.
We seek your understanding on our decision. Should you wish to seek further clarifications, please click the ‘View Details’ button above and send a message to our Customer Team. Invoice 46555500 Need help?View Details
Return Requested
25 Mar Declined
02 Apr Unfortunately, we are unable to approve your request in accordance with our Returns Policy.
We seek your understanding on our decision. Should you wish to seek further clarifications, please click the ‘View Details’ button above and send a message to our Customer Team. Invoice 46555495 Need help?View Details
Return Requested
25 Mar Declined
02 Apr Unfortunately, we are unable to approve your request in accordance with our Returns Policy.
We seek your understanding on our decision. Should you wish to seek further clarifications, please click the ‘View Details’ button above and send a message to our Customer Team. Invoice 46555493 Need help?View Details
Return Requested
25 Mar Declined
02 Apr Unfortunately, we are unable to approve your request in accordance with our Returns Policy.
We seek your understanding on our decision. Should you wish to seek further clarifications, please click the ‘View Details’ button above and send a message to our Customer Team. Invoice 46555491
Hi Anthi, Thank you for your review and I am sorry that you are having issues creating the return request. Unfortunately, we are unable to send a replacement for the size due to system limitations. You can return them for a full refund.
Invoice Number 46555502, 46555500, 46555497, 46555495, 46555493- I can assist you in creating a return label. You are required to choose a location in nearby suburbs and inform us of your preferred drop off location. You can choose the most convenient drop-off location via this link: external link
Once I have all the necessary information, I will send you a confirmation with instructions on how to complete your return.
When you return an item to us for “Change of Mind” once our team has assessed the returned item to ensure it is resalable, you will be refunded the amount paid for the item returned, less the original delivery price and returns postage cost of $9.99.
Upon receiving your response, we will endeavour to get back to you within two to three business days.
Warm Regards, OZSALE Team
Hi I need to return an item. I have tried messaging on the website and seems I never get an answer. I put in a return request and it has not been handled within 1-3 days. Not sure why. My order number is 38652025 and invoice number is 46571245 if someone could please help.
Hi Saul, Thank you for bringing this matter to our attention and I am sorry that you have not received the return instructions for the return request created. This item is being shipped directly from our supplier.
Hence, I have raised this with our team to speak to the supplier and get back with to you with the return instructions soon. Please allow 2 to 3 business days for them to get back to you with an update. I apologize for the inconvenience caused.
Warm Regards, OZSALE Team
Hi I need to return my Birkenstock sandals as they are too big and you don't have smaller size. I am unable to login as I can't reset my password. I have tried emailing but keep getting no reply messages. If someone could help me to do a return please order number 38652162
Thanks Christie
Hi Christie, Thank you for your message and I am sorry to know that you are having issues logging into your account and unable to create a return request due to that. Hence, I have now dropped you a private message requesting some details for verification purposes. Once we have a reply, we will be able to reset the password for you and create the return request. Looking forward to your reply.
Warm Regards, OZSALE Team
Hey, i placed an order #38655062 and i am not able to track my order.
i have attempted multiple times to reset my password and every time that i put a new password in, i get a message saying " Object reference not set to an instance of an object "
how can i track my order or find out where it is, if i can't even access my account or reset my password?
i can't even contact your support team, as i canit log into my account..
Hi Rik, Thank you for your review and I am sorry for the experience with the order. I have checked and can see that the order is being returned to sender, as the parcel was unsafe to be safely dropped.
I understand how disappointing this could be for you. A refund will be issued within 7 business days of receiving the item in our warehouse. You will be notified via email once the item has been shipped. You can track the parcel at external link .
As you are having issues logging into your account, I have dropped you a private message with some questions for verification purposes.
Warm Regards, OZSALE Team
Hello I have ordered my order number is 38663844 it says that the order is cancelled after I have paid also I can’t receive an email because the email in the app is not mine and I can’t change it you have created me an email that I cannot use please advise!
Hi Yasir, Thank you for your message and I am sorry that the order has been cancelled due to stock issues. The refund will be credited into your account via the original payment method within 5 to 7 business days.
Please drop us a private message with your email address and I will be able to amend them in your account. Looking forward to your reply.
Warm Regards, OZSALE Team
Hi I received emails from the address members@email.ozsale.com.au
I tried to click unsubscribe and it took me to an error 404 page. Is this email legitimate? The 404 page was a external link website but the email itself has no images.
I am very worried I’ve clicked on a phishing link.
Hi Ashley, Thank you for raising this matter with us and I am sorry that you are having issues unsubscribing. Please drop us a private message with your email address for me to check further. Looking forward to your reply.
Warm Regards, OZSALE Team
Thank you I have sent you a DM.
Hi Ashley,
Thank you for sending us the details. We have responded to your PM.
Warm Regards, OZSALE Team
Thanks. You responded to half of it, but not the part about whether or not the email address is legitimate.
Hi Ashley,
Yes, the email is legitimate. This is where the newsletters are sent from to our customers.
Do let me know if you have any queries.
Warm Regards, OZSALE Team
I cannot access my account or reset password. Need tracking for order 38517330 .
Hi Rwd, Thank you for your message. I am sorry that you have not received the order yet. For order number 38517330, I have checked and can see that the order was placed on a different website. Please confirm. Looking forward to your reply.
Warm Regards, OZSALE Team
Why has only two Parcells arrived when there should have been three on hasn't arrived the single bed for the single ned
I don,t understand your question?
Don't expect any help or support from OZSALE they have the worst customer service
Hi Christine, Thank you for your message and I am sorry that you have not received the complete order. Can I please have the order number you are referring to for me to investigate further? Looking forward to your reply.
Warm Regards, OZSALE Team
It has been sorted thankyou
Hi Christine,
That's great to know. Do let us know if you have any queries and we will be happy to assist you.
Warm Regards, OZSALE Team
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