I am supposed to be having a mediation over unsatisfactory service rendered two months ago. And i haven't heard anything. Can you tell me what is happening?
Good Morning, we’re sorry to hear that our Emergency Home Assist service did not meet your expectations. We appreciate your feedback. We will contact you to discuss this further.
Warm regards, Emily - Social Media Consultant.
Nobody has contacted me yet!
Good Morning Arthur, we’re sorry to hear that our Emergency Home Assist service did not meet your expectations, and that you have experienced a delay in contact from us. We appreciate your feedback. We will contact you to discuss this further.
Warm regards, Zachary - Social Media Consultant.
Got a clogged drain in my bathroom and toilet how much am I looking cost wise to call someone to unclog my toilet and bathroom.
Hi Joe, We can sign you up for our Emergency Home Assist (EHA) Pay Per Emergency (PPE) if you do not have an EHA subscription and require immediate assistance. This will allow you to purchase one immediate call-out for a fixed fee of $289. For more information on pricing visit our website at www.RACV.com.au or you may call us on 13 72 28 from 7 am to 11 pm daily and our team can discuss this with you over the phone. Kind Regards, RACV Care Team
They will probably just come and say they can't do it, then quote an exhorbitant sum to come subsequently to fix it with the right tools. That has been my experience of RACV Emergency Home Assist!
Good Morning Arthur, we’re sorry to hear that our Emergency Home Assist service did not meet your expectations. We appreciate your feedback. We will contact you to discuss this further.
Warm regards, Zachary - Social Media Consultant.
Is water leak on the ceiling bordering my living room and the alfresco included in the home assist cover
Hi Mona, we wish to advise that water leaking down your walls or through your ceiling due to blocked downpipes, gutters or roof are covered. If the source of the leak can't be safely accessed, we may need to re-attend. For more information, please visit, external link or call the Home Assist team on 13 46 63 - Warm regards, Nicole
The en-suite toilet has an awful smell and don’t know what it could be.
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