Sendle Questions & Answers

Hi Mathew, thank you for reaching out. I understand you have some questions about the tracking scans for your Sendle parcel. In a delivery tracker, "links to consignment" generally refers to references or connections to a specific shipment or parcel within the delivery system. For us to assist you further with any parcel-related inquiries, please don’t hesitate to contact us via the chat feature or by sending an email through our website at external link . We’ll be happy to help!

Hi Leong, Thank you for writing to us. Transfer to Run usually means that your parcel is already assigned to a designated driver for delivery. In order for us to check and provide further information about your parcel, please feel free to reach out to us using external link  with your order reference number so we can discuss this further. Thank you!

Hello Afa. We're sorry if you have not received your parcel. We know how important this is for you, and we would like to help you out in checking the status of your parcel. Will you be able to provide us with more details, such as the order number, so we can further check on this? Kindly reach out to our Support Team at external link . Hope to see you there! Thank you, and stay safe!

yes my order number is STBF7ZX. its quite ridiculous if you ask me.

Hello Afa! Thanks for getting back and providing the reference number. I recognise how it is important for you to receive your package immediately and we are truly sorry for the delayed delivery as this is not what we have in mind.

Upon checking, an investigation was already lodged to press importance on this matter. However, due to Cyclone Alfred, we are experiencing unexpected delays for parcels going to Queensland. Together with our courier partner, we are doing what we can on our end to have your parcels delivered as soon as possible.

I do appreciate your patience while we work on this for you.

i have been told by multiple (people) that it was going to be delivered on monday then tuesday and wednesday saying its with a delivery driver but has not been delivered the depot is about 20 minutes from me BLUE sky’s my area is completely fine i can walk and get my package it’s absolutely absurd the extra two weeks i have to wait. Terrible customer service DO NOT GO WITH SENDLE

I perfectly understand how important timely delivery is, Afa and thank you so much for your feedback. I see that your parcel has now been delivered, 2 days after the delivery estimate. We have taken note of your experience and we hope you try us again next time.

Hello Layelani, Thank you for bearing with us while we continue to process the parcel's delivery. Because the parcel has been assigned to a driver already, the parcel should be delivered to you soon. And yes, we deliver between 8am - 6pm. Just a heads up though, we are experiencing a few delays in pickups and deliveries across Queensland due to the aftermath of Cyclone Alfred, but rest assured that we are working doubly hard to transport all parcels as soon as we possibly can.

In the meantime, you may continue monitoring your parcel on the tracking page below: external link 

If you need further assistance or have other questions, feel free to send us a message through our live chat or email by using this link: external link .

Thank you and stay safe!

Hi Afa, thank you for writing to us. I'm sorry to hear that your parcel is yet to be delivered. "transfer to run 0237" usually means that your parcel is already assigned to a dedicated driver for the completion of your shipment. However, please know that we are currently experiencing delays with the QLD shipment following the recent cyclone activity. Will you be able to provide us with more details such as the order number so we can further check on this? Kindly reach out to our Support Team at external link . Hope to see you there! Thank you, and stay safe!

Hi Alana! "Transfer to Run 0402" typically indicates that your package is with the driver identified by ID number 0402. It's best if you could reach out to our support team by clicking the chat icon located at the bottom right corner of the page at external link  so we can provide you the exact status of your parcel. Alternatively, you may also send us an email, and we will respond to you promptly. Thank you, and we look forward to assisting you!

Hi, littlebarefootwanderers. "Transfer to 5001 AGT" usually means that your parcel is with the driver under ID number 5001. We're keen to look into this for you so we can provide accurate details regarding your shipment status.

Please send our support team a message by clicking the chat icon on the bottom right corner of the page here: external link . Alternatively, you can send us an email and we'll be with you shortly. Thank you and see you there!

Hi Bowen, this scan means that your parcel is assigned to a run or a driver for delivery or transfer soon. If you have further questions, please contact our Support team via external link  so the team help you accordingly.

Hello C.J.! We apologize for the confusion caused by some internal communication being posted on our tracking page. This scan means the parcel is being transferred from one facility to another. Would you be able to send us a private message or reach out to us using external link  with your order or account details so we can check on this further? Hoping to hear back from you soon.

Hi, Thank you. I have been communicating with a customer service at Sendle and gave them the details but all I've been told is to follow the tracking. Where do I send a private message?

Sorry I have looked at the link. I will send the info through via the form.

Hi Donny! Thank you for your question. Transfer to Run 0141 means your parcel has been assigned to a driver. The 0141 is a code typically used in the depot and is designated to a specific driver. Hope this helps! Cheers.

Hi Elena, thanks for reaching out. This means that your parcel is being assigned to a driver to either be transported to another depot or to sort it for delivery soon. If you have further questions or concerns, please feel free to contact our Support team via external link . Hope this clarifies!

Hey Jenna, thank you for your question. That code usually means it was transferred to a driver. If you need further assistance, you can chat with us, we're online 24/7 at external link . Chat soon!

Hi Macey, thanks for reaching out. This scan is mostly used for internal communication, but this simply means that your parcel has been transferred to a particular run, assignment, or driver for further processing. If you have more questions or concerns, please don't hesitate to contact our Support team via external link . Thanks!

Hi Aanchal! This means that the parcel is moving between our courier's depot. Hope this helps and thanks!

Hi there, this is an internal note that pops up when your parcel is being assigned to a run or a driver. For other questions or concerns, please don't hesitate to send us a chat or an email via external link .

Hi Kaycie, thanks for sharing this with us. This means that your parcel is being processed for redelivery. Hope this helps clarify!

Hi Neville, thanks for your comment. We kindly advise you to get in touch with our Support team via chat or email at external link  so we can check the status of your parcel. We'll be sure to get back to you as soon as we receive your message. Thanks and we'll see you there.

Absolutely useless. Message bot goes round and round in circles asking the same questions over and over. Finally got to speak to an agent who had no clue where the parcel was, if it had been returned to the sender or had been discarded! Suggested I enquire again in two days. This has got to be the worst courier business in Australia. I will never buy from any retailer who uses Sendle from now on.

Hi Mark, it's possible that it was scanned twice at the drop off location where the sender dropped it off. Parcel created signifies the day the sender created the order on his end. Should you have further questions, please send us a chat or an email at external link  so our Support team can help look into this for you. Thanks!

No, that is not what it means. I figured out there are two times being created, one for EST and one for WST, 3 hours apart. Your tracking system must be pretty hopeless when not even you guys know what these tracking alerts mean\. And now you're writing to me to ask for evidence of where the tracking said it had been dropped at Bentleigh East. Seriously, do you not have records of your own tracking?