Roborock

The antifouling brushes really seem to work. So far we have had no hair tangles and we used to have them weekly with our old robot vacuum

Writing this review on Roborock as a company given my model is now unavailable. The reviews on performance are correct, this is a good vacuum,… Read more

HOWEVER! My machine is 3.5 years old, I’ve been trying to order basic filters and brushes as recommended on the app when due for replacement and can’t get them anymore! After months or trying through both Kogan and Roborock directly, I’m told they no longer have parts for my vacuum because it’s such an old model! My machine is fine other than requiring basic maintenance parts, but apparently no useless as they don’t carry parts for a reasonable timeframe as required by basic consumer law rendering my machine useless! Buyer beware! My next robot vacuum will definitely NOT be Roborock as I can’t afford to replace every 3 years which appears to be what they expect you to do. So disappointed with them after being quite satisfied till now with the vacuum itself.

Very easy to use. Cleaning after use is a breeze. Handy, I find myself reaching out more often to clean now. I had a Dyson G1 which was quite hard to… Read more

clean after using it. Hair always got tangled & hard to remove. Needed tweezers. But the F25 has no tangled hair. Very easy to use compared to the Dyson G1.

I purchased the **Roborock Saros 10R** expecting a premium product, but this has turned into a 4-month dispute with Roborock. The first unit became… Read more

faulty shortly after minimal use. The replacement they sent was also faulty. After reporting this again, I was offered a third unit—but it was refurbished, not brand new, despite already receiving two defective products.

Under **Australian Consumer Law**, a product must be of acceptable quality, and when there is a major failure, the consumer has the right to choose a refund or replacement. In this case, receiving multiple faulty units clearly constitutes a major failure.

Despite this, Roborock repeatedly refused my refund requests. It was only after I contacted NSW Fair Trading and lodged a formal complaint that they suddenly offered to send a brand-new replacement. By that stage, I had completely lost confidence in both the product and the company.

I made it clear that I no longer trust this model and requested either a refund or a replacement with a newer model. Both requests were rejected.

After months of being ignored, going in circles, and having to chase responses, I have now escalated the matter to the NSW Civil and Administrative Tribunal.

This experience shows a clear disregard for consumer rights and a failure to comply with obligations under Australian Consumer Law. The issue is not just the faulty products, but the way the situation has been handled—delays, refusal to take responsibility, and forcing the customer to escalate the matter just to seek a fair outcome.

I would strongly caution anyone considering purchasing from this company.

It cleans well enough, does partially mop the floor, and has reasonable obstacle avoidence. Mapping is good, just remember to keep doors shut of… Read more

rooms you dont want it in (like a bathroom that gets very wet) and it gets confused by floor to ceiling windows, it includes the world outside of the windows, so keep blinds/curtains shut when mapping.

The reservoir is limited, filling every couple of days is getting annoying, and it doesn't always empty the mass of cat hair (we have 2) into the base unit properly. I find we are giving it a good clean every couple of weeks as it gets bunged up with dust and moisture (inevitable with a wet mop and a vacuum combined, probably not unique to this appliance).

Would i recommend it? For the $596 we paid for it, so far its reasonable value. Its definately halved our cleaning, we just use the Dyson hand-held once a week to get to the places it cant. Its not bad, i'd probably buy another when this one needs replacing.

It cleans, vaccumes, mops well, lifts mop pads before vaccumes carpet (Not sure it vaccumes as good as my S6 but still does a good job, gets to some… Read more

edges, but misses some (not sure if this a mapping problem) also see "unmopped bits" a gap between the 2 mop pads. Love coming home to a clean floor with clear vaccume marks in the carpet pile, makes my day.

The robot started malfunctioning during the warranty period. When I sent it for repair to Roborock, they held it for over four weeks claiming to… Read more

repair the robot. They then suddenly claimed to not find any fault and sent the robot unfixed back to me. The robot is of poor quality, making loud noises while cleaning and doesn't clean effectively. Save your money and go for any other brand but Roborock. Terrible after sales service and terrible product.

We first tried non brand replacements but vacuum continued to do a suboptimal job. We bought a Roborock brush. This improved the performance somewhat. We are now wishing to replace all consumables with genuine parts.

Very short battery life. Gets lost easily. Loses the map of the house. Can't find its dock. The older roborock S6 was lot better

Easy set up, mop works a treat. So many things to be happy with BUT it cannot move between tiles and carpet!! The only reason I bought this machine… Read more

was for this purpose. I love my iRobot Roomba immensely, but it doesn’t mop and my girlfriend recommended this brand - even though she has the issue I am facing on an older model. We agreed that surely it would be better by now … nope.

Worst customer service and I have ever experienced. My vacuum cleaner started playing up two months ago, I sent it back on two occasions and received… Read more

it back and the issue still persists. I was promised her placement but they have since then reversed their agreement. I have called several times and been promised I would get a call back with yet to hear back from them.

UPD: April 2026 - The customer service was very-very responsive. I sent them a video of the error 44 (dirty water pump problem) and they immediately… Read more

provided an RMA to get the device fixed. Now waiting for my device back. Very happy overall!

Bought it in June 2024 and had the following issues: - LIDAR temporarily stopped working (had to reset the device) - a week ago the dirty water pump broke. Sent an email to Roborock, expect them to fix it. All in all it's a very solid device, if not for these strange issues that shouldn't have been there.

We replaced our cheap Xiaomi Mi vacuum once it finally gave up after many years and never skipping a beat, with the Roborock q5 pro, after reading… Read more

many hours of reviews. Big mistake. This vacuum has rarely worked properly for us. It has only emptied fully, a handful of times in the time we have owned it. The remaining times it is blocked or simply doesn’t empty for one reason or another. Now we have a lidar/turret error (second time!) which won’t go away, and we can’t fix, so once again it is not working. Don’t believe the reviews. This is absolute rubbish. I feel ripped off and angry at myself for believing the hype. I expected better from Roborock at this price, given its almost 3x what we paid for our previous robot vacuum.

Upgraded to this from an ecovac and wouldn't go back, really great quality and does a good job.

This thing has basically changed my life. We didn't know what we were missing out on with a vacuum only model before; having it vac+mop every other… Read more

day (tiles and hardwood flooring, 2 cats) has been a major step up. The floors are literally always clean, even after we've been away.

The auto mop washing is awesome. Filling/emptying the tanks rolls around more often than I expected but I don't actually mind as it just reminds me how much cleaning it's done; I do suggest putting the dock somewhere near a bathroom so it's easy to top up and empty.

The vacuum + mop works better than expected, I kind of thought I'd have to vacuum *then* mop but it works well as one mode. Super happy with this purchase.

We’ve got mainly polished wooden floorboards plus 3 dogs and 2 cats, so hair and dust are constant. This Q7T+ has been a total game changer. Setup… Read more

was easy and the mapping is honestly amazing. It mapped our whole 3-bedroom house quickly and accurately, and now I use scheduled cleans, room-by-room cleaning, and the auto-empty dock every day. It’s basically set and forget.

Suction is strong, it navigates perfectly around furniture, and it gets under things our old vacuum never could. Pet hair is no problem at all. The app is simple to use and lets me target specific rooms or zones whenever I want.

This is WAY better than my old iRobot Roomba. Quieter, smarter, and far more efficient.

If you’ve got pets and timber floors, I can’t recommend this enough. Best vacuum purchase we’ve made.

This vacuuming robot does an excellent job. Just looking at the waste water gives you a idea how much it gets off the floor. The voice commands are a… Read more

bit gimmicky but slightly useful. The mop gets much closer to the edges that previous models. It's quieter than previous robot vacuums that I have had. I used this on timber, tile and rugs with equally good results. It requires a ramp to get up to my bathroom tiled floors, which are 3.5cm higher than the timber floors. It's base station is overly big but works well. The cost however is a shocker and I think it could be more affordable.

Very quick delivery great bags but wiah they were a bit cheaper. Tough and and took some time before filled up. Love the ronorock vac iit empties by itself haa mopping option too. Easy to clean tells you on app amy problems

Worst Customer Service Experience I've Ever Had I had the absolute worst customer service experience with this company. My robot was held for five… Read more

months due to their incompetence and poor communication. The initial repair process was a nightmare: • They took three months just to send the AusPost label for the assessment. • I was initially told the repair was covered under warranty, only to be told later that it was not. • They erroneously claimed my warranty period had finished and quoted a repair cost of around $600. This was demonstrably their fault on paper. To top it all off, I had to pay the delivery cost myself just to get the unrepaired robot back. The only silver lining is that I had an extended warranty through Harvey Norman, and I luckily got a full refund from them. I strongly advise against dealing with this company based on their incredibly poor service, lack of accountability, and deceptive communication.

Pretty cool unit once received. The vacuuming does great. We have a large house with two labradors. Good thing they only shed twice a year:… Read more

January through June and again July through December! In other words there is a never ending supply of hair! Only downside is that it took a long time from ordering it to receiving it.

I got a Roborock Qrevo master a couple of months ago and I am in love with it. Probably one of the best purchase I have made!! It saves me so much… Read more

time that I can now use to do other things. The ability to edit the map and the convenience the app offers is great, has a good AI detection to avoid obstacles. I like the ease with which you can select a particular area and function as you need. I haven't had any issues with it so far and I am very happy with the purchase. (Basic maintenance should be done as with any equipment like keeping the sensors clean, and I plan to keep following those instructions to continue enjoying its benefits).

I bought this wet dry vacuum as a replacement for my Hizero, and was initially interested due to its self cleaning capability and what seemed to be a… Read more

bevvy of good reviews. As another reviewer has pointed out, it's practically useless as a vacuum and it barely works as a mop. It can barely pick up anything but the tiniest crumbs. You might as well buy a cheap broom and mop. I have tried for almost a year on both tile and wood floors, and this is just a farcicial cleaner. Waste of money, and I wish I had stuck with another Hizero.

The suction when it works is only decent when set to high. The low and medium settings are inadequate. The high suction stopped working within 5… Read more

months and had to be sent for fan replacement repair. It lasted 6 more months and the problem has reoccurred (see video). The suction stays on momentarily then it dies despite the battery being fully charged. Have requested a refund as I am not confident the product will continue to work beyond the 12 month warranty period. Roborock then informs me they only allow refunds within 30 days of purchase which is not in line with Australian Consumer laws where if a product fails to be of acceptable quality or fit for purpose after a repair attempt then it is considered to have a major failure and the consumer has the right to get a full refund. Roborock then deflected the issue by sending me a replacement part that I didn't ask for and claimed is new. When it arrived the dustbin was filthy (see the photos) which suggests it was a refurbished unit. Not surprisingly this model appears to have lasted on the market for only 1 year and is no longer available. I am disappointed in the product and the way they handle warranty returns.

Terrible. It has broken after 3months. I sent the device to roborock service center. Its been more than A MONTH+ and the status is "Waiting for the… Read more

part" and dont know when it will arrive. Since its a cheap brand, they dont even refund or sent new product. Stay away from this brand.

Perfect – Superb. Quiet. Good battery life and custom zone and room setup is sp handy