Roborock

Easy to order online and email communication went well Set up straight forward Works well

Very good device and maintains cleanliness around the house. Sometimes wish it was a little more precise with its cleaning.

Only have had the vacuum a short time but it is much more efficient than my last one (exotic) and the vacuum/ mop simultaneously is great!

I purchased the Roborock Saros 10R in June 2026, and it developed a major fault (Error 4) under just three months of use, ultimately requiring the… Read more

mainboard and both cliff sensors to be replaced. The return process itself was a poor experience: no courier was arranged despite the unit being large and heavy, so I had to source my own box, buy protective packaging at my own expense, carry the unit myself, and print a shipping label at a public library since none was emailed in a usable format. When the unit came back faulty, Roborock's customer service initially offered only a repair, despite this clearly meeting the threshold for a major failure under Australian Consumer Law, and proceeded with the repair regardless of my written request for a replacement. For a product marketed at a premium price point, this level of build reliability and post-sales support was disappointing, and I would think carefully before purchasing from Roborock again. I will certainly be moving away from this product.

very happy with the purchase so far. just need separate compartment for wet and dry wastes

Fantastic little machine capable of cleaning up after your furry friends. Four days in, and any sign of 'fuzz' is gone. No more white hair on dark… Read more

carpet! Dog is a long haired Chihuahua, so your experiences may vary. Happily does a 2-pass clean on 3 bedroom home with plenty of charge left.* (*It does ignore the teenagers room, but only because we don't want to lose our little robot friend!) Mapping can be a little tricky on the app, but that's likely a 'me' issue! All in all,.. would happily purchase again NB. In the video, it missed a bit, but it got it after the perimeter clean

After 9 months of owning this vacuum, we have put it in the bin after getting lidar errors and dock errors. We had a eufy prior to buying this for… Read more

years without issue so were expecting a great experience, however this is not what we got. It's terrible on carpets, ok on tile. We have now gone and bought an ecovac hopefully we have better sucess after this peice of rubbish.

Bought this on sale for $800. Cleans carpets and wooden floor very well. Long battery life and never had any issues after 8 months. Only wish I had… Read more

bought the model with the mop arm that gets close to the edge as this model cleans to about 60mm from the skirting boards which can be noticeable.

Seems to get stuck a lot. Not sure if any better than the last one which broke down too often. I just hope I don't have to deal with support, that… Read more

was terrible on the last unit and repairs were expensive, more than the cost of a new unit, but they didn't tell me that at the time.

Have been using it for 2 weeks now and if fantastic compared to other brands I have used. I am having issues with it having trouble when set to clean… Read more

multiple rooms on a schedule, spends nearly an hour going around in circles before it starts to clean so that’s something I need to work through however if only cleaning one room at a time it is perfect. Soooo quiet compared to others I have used also. Leaves my floors clean and smelling amazing too. I purchased this after having another brand and it failed over and over again so I had to bring my old Roborock out of retirement and it just made me want to purchase another Roborock which was the best decision ever. Would give it 5 stars if I could work out the scheduling issues.

I purchased the Roborock Q Revo Max expecting a premium, reliable robotic vacuum, but my experience over the past 14 months has been frustrating and… Read more

disappointing. Within the first 9 months, the unit had to be sent for repair. Again, at around the 14-month mark, I had to send it back for service a second time. Both interactions with the service team were far from customer-friendly. After each repair, the product initially works, but within a few months the same issues return. Currently, the vacuum has significantly lost suction power, the mopping function has become ineffective, and the noise level is excessive—it sounds like multiple vacuum cleaners running at once. Dealing with customer service adds to the frustration. When you report an issue, you are often treated with skepticism and asked to provide video evidence. After submitting the requested videos, you are issued a courier label that must be printed manually (for example, at Officeworks), and you are required to pack and ship the entire unit yourself via the post office. The turnaround time is typically 7–10 days, after which the product is returned with no clear explanation of what was repaired or what caused the issue. Unfortunately, within a few months, the same problems tend to reappear, leading to a repeated cycle of inconvenience. Based on my experience, this product may only perform reliably for 6–8 months before issues begin. I would recommend considering this carefully before purchasing.

Wouldn’t be without our S8 Roborock now! It is a massive time-saver and has replaced daily manual hoovering up after pets. Also we have noticed an big improvement on older models in terms of collision detection.

Do not buy a roborock please!!! It stopped working after approximately 10 weeks. I was asked to send it back to be looked at, this is not good… Read more

enough. I have a disability which is why I brought a robovac. This wasn't a life style choice its a necessity. My friend had another brand which stopped working and it was replaced immediately. Poor customer service Poor product

Have had the Q10V+ for about 3 weeks. Everything fine until yesterday. Had set up for 2 passes for kitchen, which it did perfectly with cross hatch… Read more

paths. Yesterday it did one pass correctly, then meandered aimlessly until I sent it home (via the app). It got near the dock, but could not make it and started meandering aimlessly again. Will try a few options, maybe recreate map. Haven't given up yet, as has mostly performed very well

Really good Vacuums and mops, these results are better then our Bissell battery powered mob, and Dyson v15!! I like how you can zone areas, have… Read more

quick functions like after meals, pet recognition, remote access which is great for the unexpected guests scenario

The only knock, if you have kids then you’ll have toys or socks left on the floor which get caught on the Roborock causing it to pause cleaning. You do receive a notification though to unblock it. So you always have to de clutter or the other option is to avoid areas /rooms.

I wish I bought this earlier. Easy to put together. It created a pretty accurate map at the first go and with a little help from other owners at… Read more

Reddit I easily managed to get upstairs set up as well on a different map. The instructions for a multilayered house were unfortunately lacking in the booklet. Then again, who needs booklets, when you've got Google. Our 'Rocky' avoids the cats and later on comes back to those spots she avoided. Meanwhile she takes pictures of the 'obstacles' (loads of cute cat pic's!). She makes an amazing job of the laminate flooring. One of our carpets is disintegrating of old age and in need of replacement. She vacuums the woolen fibres up, which block her brushes up, awkward but can't hold it against her. At some stage she didn't vacuum very well. After some investigation, I realized she tried to inhale a nerf gun bullet and it packed her dust inlet. After unblocking her she's beenperfect! She avoids most objects accept some of the cat toys (toy mice, nerf gun bullets etc). For the price I paid, still a great product: Roborock Qrevo Curv 2 (NZ$1499 Roborock website, large discount). Questions per email about delivery time were answered quickly and accurately by the customer service center. If, like me, you struggle paying over $2000 then I highly recommend the Qrevo Curv 2!

We have only had our Robotic Vacuum Cleaner for a couple of days so far we are quite pleased with its operation and performance.

So far so good! This was a replacement for my S8 Ultra Pro and I am pleased with what I see. The Qrevo handles my wool carpets and is able to auto… Read more

empty to the dock which my S8 was unable to do, so its a game changer from just this. Its a much better mopping system and I have noticed a big change on my tiles after 3 mops. I really like its ability to sweep, vacuum and mop to the edge's too.

Q7b is rubbish. We have a roborock S5max and it is great so when we saw this on special at Christmas we decided to upgrade. What a mistake, was… Read more

actually a down grade. Q7B suction is OK but the rest is just not up to scratch, I would even say not fit for purpose. It constantly gets lost, avoids obstacles that are not there, half way through a clean for no reason it will go into positioning mode. It can be fully charged and then when sent to clean will have used 20% of battery just navigating the perimeter of the room because of the way zig zags for no reason. Will often find it nearly flat going in circles and having cleaned nothing(screen shot from their app below showing it running random circles for no reason). Sometimes find it cleaning oddly and in the app I can see it thinks it is in another room. After cleaning when returning to dock will just park itself somewhere and send a notification cant find dock, sometimes when only a few inches from the actual dock. Has already been back under warranty to have the Lidar replaced. Just rubbish, do not buy, the cheapest basic robo will surely give better performance than this. Would have immediately returned it for a refund after first clean if that had been an option.

This review went to Roborock for mediation prior to publishing, their after sales support also sadly lacking any real integrity.

For me and my family it does phenomenal work, we have four dogs a golden retriever two beagles and a border collie and it keeps the hair off the floors off the floors 24/7 with just one vacuum

I have a robot Roborock that I love and when my stick vac broke I decided to buy a Roborock H60 Hub Ultra, that was a big mistake. It is good on… Read more

hard floors but on carpet it doesn't pick anything up at all, even on the highest suction setting. I have 2 cats, one is long haired, and it will not pick up any of the floof at all. I am so disappointed in this vacuum cleaner. I have the biggest buyers remorse on this purchase. If you only have hard floors then buy this vacuum, if you have a mix of hard and soft flooring buy something else.

My roborock has changed my life, cleaning up after a big slobbery dog has never been so easy!

My experience with Tech Sales Online has been extremely disappointing. I purchased a Roborock Saros Z70 for $2,364.00, expecting a premium, reliable… Read more

product. Instead, within approximately one month of ownership, the robot developed a fault that caused it to continually lose its Wi-Fi connection and become unusable for its intended purpose.

The authorised repair centre diagnosed the problem as a faulty mainboard—the primary electronic control board of the robot. Despite this occurring within weeks of purchase, Tech Sales Online refused my request for a refund and instead insisted on repairing and returning the vacuum, classifying it as a “minor fault.”

I do not agree with this assessment and believe my rights under the Australian Consumer Law have not been appropriately recognised. As a result, I have lodged a complaint with NSW Fair Trading, and I am prepared to pursue the matter through NCAT if it cannot be resolved.

I also experienced significant hair tangling on the brush despite Roborock advertising this model with a Dual Anti-Tangle System, which was one of the reasons I chose this particular vacuum.

What has disappointed me most is not just the fault itself, but the way it has been handled. I expected much better customer service when purchasing a premium product costing $2,364.00. Had Tech Sales resolved this matter fairly, I would have happily remained a customer and purchased another robot vacuum through them. Instead, I have lost confidence in the business.

Based on my experience, I cannot recommend Tech Sales Online.

Worst Customer Service Experience I've Ever Had I had the absolute worst customer service experience with this company. My robot was held for five… Read more

months due to their incompetence and poor communication. The initial repair process was a nightmare: • They took three months just to send the AusPost label for the assessment. • I was initially told the repair was covered under warranty, only to be told later that it was not. • They erroneously claimed my warranty period had finished and quoted a repair cost of around $600. This was demonstrably their fault on paper. To top it all off, I had to pay the delivery cost myself just to get the unrepaired robot back. The only silver lining is that I had an extended warranty through Harvey Norman, and I luckily got a full refund from them. I strongly advise against dealing with this company based on their incredibly poor service, lack of accountability, and deceptive communication.

Stay away from roborock! If I can give 0 stars I would. Their customer service sucks. I got this and 15 months in the battery got busted. Because it… Read more

was just outside the warranty period, how convenient is that? Most companies I deal with this similar issue would just cover it anyways as its just outside the warranty period but not this one. They refused to cover the repair and shipping, after back and forth they offered to only cover the labour and freight of return and I'd need to pay for the assessment, spare parts and freight to send it back to me. After reading reviews about people not getting their unit back I decided to play it safe and asked to buy a replacement battery instead. 1 month later and still waiting for them to send me an invoice so I can pay and get the battery but now I'm doubting they will even send the battery after I pay it! Customer service saying they are waiting for sales team to generate the invoice, totally ridiculous and waste of money, $600 down the drain just like that with no resolution.

As for the product it was very convenient to mop and vacuum at the same time but self clean was not great and the drying was just a fan and did not get the job done so you will need to wash the rollers everytime you use it. Battery was not enough to clean my double story house in one charge. I was unable to buy the replacement battery anywhere online in Australia either.

Updated: finally got the invoice for the battery from their third party repair centre and it was shipped out to me promptly. We were right, it was a busted battery so the mop is working again. A but disappointing that the battery only lasted for a year and we weren't using it that often either! The battery wasn't cheap and I think if it busts again I'm better off just buying a new mop unit elsewhere. Will not be buying from roborock again.

Does a decent job of a daily clean. Doesn't do a perfect clean, particularly in corners, but collects a great amount of dust and dog hair for a daily… Read more

tidy up.

Reliability has been poor. At around 7 months the right wheel jammed and needed manual intervention to free it. Then at around 14 months the unit developed a charging fault: it started reporting low battery mid-cycle and returning to the dock, before eventually losing the ability to power on at all. I went through Roborock's full troubleshooting process which didn't help

Roborock's support was polite but unhelpful: since the 12-month warranty had expired, they'd only offer a paid repair with the cost to be confirmed after inspection. No acknowledgment that a $699 appliance failing outright after 14 months of normal use falls short of reasonably expectation.

I ended up resolving it through Amazon rather than Roborock, who processed a full refund once I raised it as an Australian Consumer Law claim rather than a warranty request.

⚠️ these robots are not too bad in terms of cleaning, however when they break down, it’s an absolute nightmare! ROBOROCK customer service is one of… Read more

the worst. They are incompetent and I would rate their communication 0/10 ROBOROCK requests the broken goods to be posted to them. They will not notify you at any stage, so you will be in the dark during the repair process. You won’t even know if they have received the goods! After a few weeks, when your robot is returned, you will find that the exact same problem still persists. The repair was an absolute waste of time. The second time around, they can’t even manage to send the right Aus post repair labels. It has been 2 weeks and I am still waiting for them to send me the correct post return labels And don’t even think about asking for a refund, oh my god

This thing has basically changed my life. We didn't know what we were missing out on with a vacuum only model before; having it vac+mop every other… Read more

day (tiles and hardwood flooring, 2 cats) has been a major step up. The floors are literally always clean, even after we've been away.

The auto mop washing is awesome. Filling/emptying the tanks rolls around more often than I expected but I don't actually mind as it just reminds me how much cleaning it's done; I do suggest putting the dock somewhere near a bathroom so it's easy to top up and empty.

The vacuum + mop works better than expected, I kind of thought I'd have to vacuum *then* mop but it works well as one mode. Super happy with this purchase.

I bought this wet dry vacuum as a replacement for my Hizero, and was initially interested due to its self cleaning capability and what seemed to be a… Read more

bevvy of good reviews. As another reviewer has pointed out, it's practically useless as a vacuum and it barely works as a mop. It can barely pick up anything but the tiniest crumbs. You might as well buy a cheap broom and mop. I have tried for almost a year on both tile and wood floors, and this is just a farcicial cleaner. Waste of money, and I wish I had stuck with another Hizero.

Seems to clean well however left a residual white clouding on my dark floorboards so I won’t be using it again. Unfortunately using other branded… Read more

cleaning solutions presents risk of voiding the device warranty so the only option remaining is to use plain water. In hindsight it may have been better to buy a vac only unit and a separate powered mop (e.g. Dyson PencilWash), but a basic clean with water may have some benefit for in-between washes.