Roborock

Very Disappointing – Poor Cleaning Performance and Terrible Customer Service next step I will go to consumer protection I am extremely disappointed… Read more

with the Roborock Qrevo Edge C. The robot vacuum frequently drops rubbish and struggles with uneven surfaces. It does not clean properly, which defeats the whole purpose of buying a robot vacuum.

The product has already required a repair once, yet I have continued to experience problems. The customer service has also been very disappointing, with long delays in getting the issue addressed and the product fixed. The time and inconvenience involved are simply unacceptable.

For a product that is supposed to make life easier, this has been nothing but frustration. I expected much better quality, reliability, and after-sales support from Roborock.

I have lost confidence in this product and no longer want to keep it. **I want a full refund rather than having to deal with repeated problems and lengthy repair processes.

I would not recommend this product based on my experience. Think carefully before purchasing, especially if you expect reliable cleaning performance and responsive customer service.

Does great job, both wet and dry vacuuming is quick and efficient

Have been using it for 2 weeks now and if fantastic compared to other brands I have used. I am having issues with it having trouble when set to clean… Read more

multiple rooms on a schedule, spends nearly an hour going around in circles before it starts to clean so that’s something I need to work through however if only cleaning one room at a time it is perfect. Soooo quiet compared to others I have used also. Leaves my floors clean and smelling amazing too. I purchased this after having another brand and it failed over and over again so I had to bring my old Roborock out of retirement and it just made me want to purchase another Roborock which was the best decision ever. Would give it 5 stars if I could work out the scheduling issues.

I purchased the Roborock Saros 10R in June 2026, and it developed a major fault (Error 4) under just three months of use, ultimately requiring the… Read more

mainboard and both cliff sensors to be replaced. The return process itself was a poor experience: no courier was arranged despite the unit being large and heavy, so I had to source my own box, buy protective packaging at my own expense, carry the unit myself, and print a shipping label at a public library since none was emailed in a usable format. When the unit came back faulty, Roborock's customer service initially offered only a repair, despite this clearly meeting the threshold for a major failure under Australian Consumer Law, and proceeded with the repair regardless of my written request for a replacement. For a product marketed at a premium price point, this level of build reliability and post-sales support was disappointing, and I would think carefully before purchasing from Roborock again. I will certainly be moving away from this product.

Bought this on sale for $800. Cleans carpets and wooden floor very well. Long battery life and never had any issues after 8 months. Only wish I had… Read more

bought the model with the mop arm that gets close to the edge as this model cleans to about 60mm from the skirting boards which can be noticeable.

I wouldn't recommend this at all. It worked well for the first year and then started malfunctioning - constantly! I clean it regularly, do all the… Read more

right things etc., but this thing is a pain in the butt! It gets "trapped" multiple times in a vacuum session but it says it's trapped while it's sitting in the middle of an open floor with absolutely nothing anywhere near it! Despite using the maps to tell it where to clean it doesn't stick to the designated areas and goes rogue. It's a complete waste of money! Very, very disappointed!

roborock was great but the after service is NON existant. We have been waiting for three months for our roborock to be repaired. All AI generated… Read more

messages, no help despite calls to their customer service and no idea when it will be returned. Will not buy a roborock ever again thanks to this terrible experience.

Only have had the vacuum a short time but it is much more efficient than my last one (exotic) and the vacuum/ mop simultaneously is great!

I know I never look at the 1 star reviews, so have made this a 2, but really, this is an opinion that reflects the difference between what I ended up… Read more

with and what the reviews and marketing that led me to buy this product implied about it. I'm sure the manufacture quality and hardware design is good, but that surely could be said about most brands all of which probably come out of the same factory you know where, but using it has been a nightmare.

I started with an iRobot Roomba 405 Plus, was unhappy for some reasons and 12 months later all brands had higher suctions, so bought this roborock after AI (there's an oxymoron) research that said it was so great, and as a computer literate person whose professional life was design and development of client UI and databases, this is one of the most confusing, unusable, piece of software I have come across, the developers are obviously too close to it with their familiarity of the product and it's software to understand the lack of usability it represents to an individual who has not had one before.

The iRobot product lost me when it had to be factory reset twice in the first 12 months, but when operating, it was quicker to load its map, and far easier to operate. This Roborock so far has to have the options reset every time I use it, it keeps changing things I've selected, and apart from being able to turn the suction up, every time I restart it again, it is worse operationally that the iRobot was.

I can't go back to the iRobot because it just wasn't cleaning things like the fluff that comes off new socks and sticks to the carpet, and even the roborock has to be turned up to max and deep clean to do that, and other than that, it is a very disappointing, far too complicated micro centric software that is slow, graphics lacking detail to reliably draw zones if that is the only solution to getting it to clean where furniture or beds were that has moved since the mapping so more endless configuring, and I hate it having spent two days trying to use it and still can't get how to make it just go out and clean where it can go in a selected room with the settings last used including where furniture has been moved from, and a complicated customization of zones and rooms by trial and error, IS NOT THE WAY!!

See attached screenshot of the last attempt to clean a bedroom, the top border is a ceilimg to floor window, along the left wall is furniture rarely moved, the bottom is the entrance and WIR and the bed is usually head against the wall on the right. It was mapped and cleaned, then I moved the bed out, first as far as it would go to the top right, and otherwise from the bed and fixed furniture, the whole floor is carpet. Sent Roborock off, it came back without cleaning where the bed had been when mapped! Turned off some setting called something like smart obstacle recognition, moved the bed to another location identifiable in the screenshot as the large blank area with the room name in the middle of it, and look at teh path it took! Not only was it all over the place looking confused as it it was wondering where to go and how to get out of the room, it zig zagged back and forth along a long narrow area left to give it entrance to the rest of the room, it then seemed confused on how to clean the area on the right exposed by moving the bed, and when it got to the area at the top having bunped itself arounf the bed just like the iRobot used to do, it was totally confused as to where to go, travelling diagonally a couple of times across that area, and certainly as the path shows, did not clean that area.

A second screenshot from the history function shows where it just didn't clean where it thought the bed was, but at least you can see where it had mapped the bed, so better make sure it goes back in the exact same place, and the third screenshot shows attempt to create a zone, all that detail of the beds mapped location is gone so it's a guess where the zone should be and I didn't find it accurate when I sent it off to clean that zone so more trial and error configuring.

What can be more simple than, hey robot, go to that room which is all carpet and clean wherever you can get with the last used settings!

Here is more description of how poor the software driving this thing, after a weekend off I had another go at it, taking all furniture I could move easily out of the lounge apart from a spare chair kept in the corner, in front of which my wifes chair used daily is usually located. I expected this robot to now clean where the chair was, and go under the spare chair and under the overhanging coffee table top next to the spare chair, as shown in the image of that corner.

As per the next image of where it went, it did not go under the spare chair which has an 8" cklearance, it did not go under the coffee table overhang, and having durned everything on to max, go twice, deep clean etc, it went all over the place in a rediculous pattern that I couldn't understand, and it was only at teh very end it went over where her removed chair usually is, and this was the second attempt as I stopped the first when I saw it doing a circumnavigation of chair that wasn't there!

Fantastic little machine capable of cleaning up after your furry friends. Four days in, and any sign of 'fuzz' is gone. No more white hair on dark… Read more

carpet! Dog is a long haired Chihuahua, so your experiences may vary. Happily does a 2-pass clean on 3 bedroom home with plenty of charge left.* (*It does ignore the teenagers room, but only because we don't want to lose our little robot friend!) Mapping can be a little tricky on the app, but that's likely a 'me' issue! All in all,.. would happily purchase again NB. In the video, it missed a bit, but it got it after the perimeter clean

After 9 months of owning this vacuum, we have put it in the bin after getting lidar errors and dock errors. We had a eufy prior to buying this for… Read more

years without issue so were expecting a great experience, however this is not what we got. It's terrible on carpets, ok on tile. We have now gone and bought an ecovac hopefully we have better sucess after this peice of rubbish.

Great, until its not. We used this every day for 3 months and then it stopped charging itself. Would not charge even if put in dock manually. … Read more

Roborock Australia support are the worst. Automated robotic phone answering service where you just stay on hold, until asked to leave a voicemail, that no one ever responds to. Email support not much better. 5 days to get a return postage label, but I can also drive it to a service centre (30km) away. Thanks so much for the offer. Stay away. If it breaks, they are no help at all.

Do not buy a roborock please!!! It stopped working after approximately 10 weeks. I was asked to send it back to be looked at, this is not good… Read more

enough. I have a disability which is why I brought a robovac. This wasn't a life style choice its a necessity. My friend had another brand which stopped working and it was replaced immediately. Poor customer service Poor product

Overall this robot vac is pretty good. Had it for a few months now. I was expecting much better obstacle avoidance, but it seems the same as previous… Read more

generations. This means I still need to pick up all the little baby socks and small toys before getting it to run. Actual vacuuming and mopping performance is good.

I’ve been having this stupid and expensive robot for slight more than 1 year. There are few things I would like to say. If you have AUD2500 for… Read more

buying this piece of shit, buy shark steam cleaner and vacuum. It is worth more. This stupid robot cleans nothing, marks on the floor not removed. The flexible arm promised to clean the corner does not do anything. Constantly maintain the robot to do this and that. The worst part is it try so hard to get into the area underneath of coffee table and can’t get out. Complain to Roborock and they said this is a feature request. I am done with this robot but don’t want even sell it since it depreciates so badly. Don’t buy any of these

We have only had our Robotic Vacuum Cleaner for a couple of days so far we are quite pleased with its operation and performance.

My roborock has changed my life, cleaning up after a big slobbery dog has never been so easy!

Have had the Q10V+ for about 3 weeks. Everything fine until yesterday. Had set up for 2 passes for kitchen, which it did perfectly with cross hatch… Read more

paths. Yesterday it did one pass correctly, then meandered aimlessly until I sent it home (via the app). It got near the dock, but could not make it and started meandering aimlessly again. Will try a few options, maybe recreate map. Haven't given up yet, as has mostly performed very well

I wish I bought this earlier. Easy to put together. It created a pretty accurate map at the first go and with a little help from other owners at… Read more

Reddit I easily managed to get upstairs set up as well on a different map. The instructions for a multilayered house were unfortunately lacking in the booklet. Then again, who needs booklets, when you've got Google. Our 'Rocky' avoids the cats and later on comes back to those spots she avoided. Meanwhile she takes pictures of the 'obstacles' (loads of cute cat pic's!). She makes an amazing job of the laminate flooring. One of our carpets is disintegrating of old age and in need of replacement. She vacuums the woolen fibres up, which block her brushes up, awkward but can't hold it against her. At some stage she didn't vacuum very well. After some investigation, I realized she tried to inhale a nerf gun bullet and it packed her dust inlet. After unblocking her she's beenperfect! She avoids most objects accept some of the cat toys (toy mice, nerf gun bullets etc). For the price I paid, still a great product: Roborock Qrevo Curv 2 (NZ$1499 Roborock website, large discount). Questions per email about delivery time were answered quickly and accurately by the customer service center. If, like me, you struggle paying over $2000 then I highly recommend the Qrevo Curv 2!

The worst post sale service ever - three months without our robot while it is being fixed under warranty. Terrible communication and blame everyone else except themselves.

For me and my family it does phenomenal work, we have four dogs a golden retriever two beagles and a border collie and it keeps the hair off the floors off the floors 24/7 with just one vacuum

Does a decent job of a daily clean. Doesn't do a perfect clean, particularly in corners, but collects a great amount of dust and dog hair for a daily… Read more

tidy up.

Reliability has been poor. At around 7 months the right wheel jammed and needed manual intervention to free it. Then at around 14 months the unit developed a charging fault: it started reporting low battery mid-cycle and returning to the dock, before eventually losing the ability to power on at all. I went through Roborock's full troubleshooting process which didn't help

Roborock's support was polite but unhelpful: since the 12-month warranty had expired, they'd only offer a paid repair with the cost to be confirmed after inspection. No acknowledgment that a $699 appliance failing outright after 14 months of normal use falls short of reasonably expectation.

I ended up resolving it through Amazon rather than Roborock, who processed a full refund once I raised it as an Australian Consumer Law claim rather than a warranty request.

This thing has basically changed my life. We didn't know what we were missing out on with a vacuum only model before; having it vac+mop every other… Read more

day (tiles and hardwood flooring, 2 cats) has been a major step up. The floors are literally always clean, even after we've been away.

The auto mop washing is awesome. Filling/emptying the tanks rolls around more often than I expected but I don't actually mind as it just reminds me how much cleaning it's done; I do suggest putting the dock somewhere near a bathroom so it's easy to top up and empty.

The vacuum + mop works better than expected, I kind of thought I'd have to vacuum *then* mop but it works well as one mode. Super happy with this purchase.

Head snapped away from machine after <3 years use and I find out they give a one year warranty? For a premium model wet dry vacuum? Customer service refused to help. Useless, wouldn’t recommend

I have a robot Roborock that I love and when my stick vac broke I decided to buy a Roborock H60 Hub Ultra, that was a big mistake. It is good on… Read more

hard floors but on carpet it doesn't pick anything up at all, even on the highest suction setting. I have 2 cats, one is long haired, and it will not pick up any of the floof at all. I am so disappointed in this vacuum cleaner. I have the biggest buyers remorse on this purchase. If you only have hard floors then buy this vacuum, if you have a mix of hard and soft flooring buy something else.

⚠️ these robots are not too bad in terms of cleaning, however when they break down, it’s an absolute nightmare! ROBOROCK customer service is one of… Read more

the worst. They are incompetent and I would rate their communication 0/10 ROBOROCK requests the broken goods to be posted to them. They will not notify you at any stage, so you will be in the dark during the repair process. You won’t even know if they have received the goods! After a few weeks, when your robot is returned, you will find that the exact same problem still persists. The repair was an absolute waste of time. The second time around, they can’t even manage to send the right Aus post repair labels. It has been 2 weeks and I am still waiting for them to send me the correct post return labels And don’t even think about asking for a refund, oh my god

Seems to clean well however left a residual white clouding on my dark floorboards so I won’t be using it again. Unfortunately using other branded… Read more

cleaning solutions presents risk of voiding the device warranty so the only option remaining is to use plain water. In hindsight it may have been better to buy a vac only unit and a separate powered mop (e.g. Dyson PencilWash), but a basic clean with water may have some benefit for in-between washes.

Q7b is rubbish. We have a roborock S5max and it is great so when we saw this on special at Christmas we decided to upgrade. What a mistake, was… Read more

actually a down grade. Q7B suction is OK but the rest is just not up to scratch, I would even say not fit for purpose. It constantly gets lost, avoids obstacles that are not there, half way through a clean for no reason it will go into positioning mode. It can be fully charged and then when sent to clean will have used 20% of battery just navigating the perimeter of the room because of the way zig zags for no reason. Will often find it nearly flat going in circles and having cleaned nothing(screen shot from their app below showing it running random circles for no reason). Sometimes find it cleaning oddly and in the app I can see it thinks it is in another room. After cleaning when returning to dock will just park itself somewhere and send a notification cant find dock, sometimes when only a few inches from the actual dock. Has already been back under warranty to have the Lidar replaced. Just rubbish, do not buy, the cheapest basic robo will surely give better performance than this. Would have immediately returned it for a refund after first clean if that had been an option.

This review went to Roborock for mediation prior to publishing, their after sales support also sadly lacking any real integrity.