Best Business Insurance in Victoria Melbourne and Geelong

The policy was easy to set up, even better when doing it with such lovely people over the phone. Show details

Really happy with the service I received from smart Business Insurance. Ezra was prompt to follow up from initial quote request to finalising our policy that provided substantial cost savings compared to our previous insurer. Would highly recommend Show details

Whilst Jim was extremely helpful on the phone, Youi will not cover our home business of a motor mechanic. So essentially, Youi is useless to me. Show details

We’ve been really impressed with FD Beck’s Insurance Brokers regarding their claims team. The process was smooth, communication was clear, and… Read more

everything was handled professionally from start to finish. It’s reassuring to know we can rely on a team that genuinely delivers when it matters. Highly recommended.

Easy, fast and economical. Completed everything online in less than 5 minutes. Show details

It was with absolute joy that the staff member advised "you don't get another chance but as told me something incorrect in your ID check you now need… Read more

to email your ID check - incl DOB, full name, etc". What the heck! I am expected to open myself up to the hackers of the world via email... I recently moved and was one digit out with my new postcode. My bank account details have changed, and I now have no way to update them with the NRMA. The NRMA service was so appalling I have had to contact Bendigo and close my account to stop the NRMA from taking money. Needless to say, I have new business car insurance. It wasn't the fact that I made a mistake, but the joy in which the service centre took in advising I had no way of updating my details. Something simple turned so hard. Absolutely terrible customer service. Atleast send me an online, safe form to update? I am not sure if it is your policies that need updating, or your staff needs training. It is not ok, I am an honest person just trying to do the right thing and update my bank details, so my insurance continues.

they made errors in cover and policy then didn't own up to it. tried to cancel cover after taking money during their mistake Show details

Excellent – Great service! It saved me money on my renewal and the claim was a breeze. Show details

After almost 5 years of insurance we had an event where my dog stole & swallowed a chicken bone recently that resulted in him heaving, retching,… Read more

vomiting & having trouble breathing. The vet made observations and based on everything concluded an obstruction was the probable cause but because gastroenteritis was the primary result and because we didn't spend thousands more CONFIRMING the bone was responsible, Guild/Coles call that INCONCLUSIVE. It's another way out of paying even though it's painfully clear what had occurred. In their response they made sure they referred to our cover as BASIC on numerous occasions, as though the few thousand I have paid out so far was peanuts and to highlight the fact BASIC doesn't cover any/all accidents. I don't give them a single star for denying my claim, the terrible review is for the fact the refusal is unfair and clutching at policy straws when the Vet made it quite clear it was an accident but the insurer demanded greater testing (which of course ultimately would have meant the insurer would have had to pay out a lot more). Why would I have demanded additional testing when I was clearly guided by the Vet and her treatment? She gave advice including additional testing if the blockage did not improve within 24-48 hours. In summary, get Pet insurance, just don't get their Pet insurance.

Allianz are the biggest bunch of scum bags around. Years of paying $100s of thousands of dollars in premiums and when they are required, they squirm out of liability on a technicality. Lying pieces of garbage. Do not support this disgusting company. Show details

Recent took out public liability and tool insurance. Shivonne made the process so easy and afternoon getting multiple quotes these guys were the cheapest! Highly recommend Show details

Refuse to pay out until ACA ran a story on them. Disgusting. Show details

Hopeless insurance company ever! – Accident at the end of Nov 2024, car was told to repairer, assassessment was submitted by the repairer on 09/12, no response from AAMI. Rang AAMI on… Read more

19/12, they claimed they never received it, but they towed my car to another repairer. On 09/01, rang them again, they said they are investigating coz they could not find my car. On 12/01, the new repairer rang me saying they found the car and subbmitted the assassesment same day. Till now, no response from AAMI.

Update: the case was solved after 2 weeks, no drama.

Do not waste your time or money with this company. Their only interest is selling you a policy and collecting their commission. Once the policy is… Read more

issued, they show no concern for what happens next.

I have spent an enormous amount of time trying to resolve issues with them and with CGU, the insurer they arranged the policy through. Instead of providing support, they left me to deal with everything on my own.

To make matters worse, they assured me they would attend an interview with the insurance company to support my case. When the meeting time arrived, they completely disappeared and did not answer any of my calls.

This has been an extremely disappointing and frustrating experience. I strongly advise others to be cautious and consider alternative providers

One of the worst, including Procare Group – One of the worst of the worst! Chubb have appointed an external company to handle and refute claims on their behalf in any incompetent way they see… Read more

fit! https://procaregroup.com.au/ [Name Removed] from their Melbourne office was obnoxious and incompetent. Constantly spoke over, failed to listen and requested the same information that was already provided to our broker. Repeatedly asked the same questions and was overall unpleasant. You have been warned, do not insure with Chubb or deal with The Procare Group. We will also be raising our concerns directly with Chubb Insurance. We now understand why they have a 1.5 star ⭐️ review rating!

Worse of the worse insurance company – Worse of the worse insurance no empathy for customers they will hold your claim and make process as long as posible. I do not recommend this insurance. Show details

Reimbursements for my treatment and medication were being paid, then suddenly stopped — with no clear or updated explanation. At the same time, they… Read more

hadn’t properly engaged my treating doctors, consent issues were left unresolved, and my escalation requests went unanswered. So decisions that directly impacted my treatment and finances were made before the process was properly completed or explained. Left me chasing answers while dealing with the injury. Claim Made: Yes Claim Resolution Time: 3+ months Claim Date: June 2022 Claim Approved: No

they make you fill out all the information first then – They make you fill out all the informations first tell you the monthly amount then change it all when it comes to pay monthly saying you have to pay admin fee on top very misleading information that should be given before to make fair comparison  Show details

Very bad service provider. No communications from vero after putting a claim and when trying to connect it takes ages. Show details

About insurance: My experience with AIA Health Insurance has been extremely poor. Administrative errors left me uninsured for an extended period.… Read more

Promised offers were changed or not honored, misinformation was given at multiple stages, and even after issues were supposedly resolved, I continued being charged incorrectly.

Attempts to contact support were met with long wait times, inconsistent explanations, and delays in processing refunds for charges that were a direct result of AIA’s own system errors. A health insurer must be accurate, reliable, and transparent — unfortunately, AIA failed on all three fronts throughout my entire interaction.

Given these repeated issues, I cannot recommend AIA Health Insurance and would urge others to consider alternative providers

About the Sales agent:

I am extremely disappointed with the service I received from [Name Removed] during my onboarding with AIA Health Insurance. While he was friendly at first, the overall experience was marked by repeated miscommunication, incorrect assurances, and serious administrative mistakes.

I was given commitments regarding plan benefits, start dates, and promotional offers that were later changed, contradicted, or not honored. Most concerningly, I was assured my previous insurance would remain active until my new cover started — yet it was cancelled immediately, leaving me without any health insurance for weeks. This level of oversight is unacceptable and demonstrates a lack of attention to detail and customer care.

Even after raising these concerns, the responses were inconsistent, and I had to repeatedly follow up to correct mistakes that should never have occurred. Based on my experience, I cannot recommend his services and would strongly advise others to proceed with caution.