Best Business Insurance in Queensland Brisbane, Gold Coast, Sunshine Coast, Townsville and Cairns

Very disappointing experience with BIZ cover QBE. Despite holding an active policy and paying premiums, claims remain unsettled and the process has… Read more

been unnecessarily prolonged with excessive investigations.

The involvement of brokers and loss adjusters has made the experience frustrating and disruptive to business operations. Overall, the claims handling falls well below expected industry and professional standards.

Not recommended.

The representative : Michael was fantastic. Super knowledgeable and professional. He explained everything very clearly and answered all of my questions. I would definitely recommend Michael and Smart Insurance. Thankyou. Karen R Show details

Whilst Jim was extremely helpful on the phone, Youi will not cover our home business of a motor mechanic. So essentially, Youi is useless to me. Show details

Very disappointing experience with QBE. Despite holding an active policy and paying premiums, claims remain unsettled and the process has been… Read more

unnecessarily prolonged with excessive investigations.

The involvement of brokers and loss adjusters has made the experience frustrating and disruptive to business operations. Overall, the claims handling falls well below expected industry and professional standards.

Not recommended.

It was with absolute joy that the staff member advised "you don't get another chance but as told me something incorrect in your ID check you now need… Read more

to email your ID check - incl DOB, full name, etc". What the heck! I am expected to open myself up to the hackers of the world via email... I recently moved and was one digit out with my new postcode. My bank account details have changed, and I now have no way to update them with the NRMA. The NRMA service was so appalling I have had to contact Bendigo and close my account to stop the NRMA from taking money. Needless to say, I have new business car insurance. It wasn't the fact that I made a mistake, but the joy in which the service centre took in advising I had no way of updating my details. Something simple turned so hard. Absolutely terrible customer service. Atleast send me an online, safe form to update? I am not sure if it is your policies that need updating, or your staff needs training. It is not ok, I am an honest person just trying to do the right thing and update my bank details, so my insurance continues.

Consolidated Insurances have been providing us with quality service and business insurances at competitive prices for several years. Whenever we need… Read more

to raise matters in need clarification, Consolidated Insurances, assist us with prompt professional advice. We highly recommend Consolidated Insurances and look forward to working with them into the future for all our business insurances. Graeme Hughes Director Elevator Consultancy Service Pty Ltd

they made errors in cover and policy then didn't own up to it. tried to cancel cover after taking money during their mistake Show details

Excellent – Great service! It saved me money on my renewal and the claim was a breeze. Show details

After almost 5 years of insurance we had an event where my dog stole & swallowed a chicken bone recently that resulted in him heaving, retching,… Read more

vomiting & having trouble breathing. The vet made observations and based on everything concluded an obstruction was the probable cause but because gastroenteritis was the primary result and because we didn't spend thousands more CONFIRMING the bone was responsible, Guild/Coles call that INCONCLUSIVE. It's another way out of paying even though it's painfully clear what had occurred. In their response they made sure they referred to our cover as BASIC on numerous occasions, as though the few thousand I have paid out so far was peanuts and to highlight the fact BASIC doesn't cover any/all accidents. I don't give them a single star for denying my claim, the terrible review is for the fact the refusal is unfair and clutching at policy straws when the Vet made it quite clear it was an accident but the insurer demanded greater testing (which of course ultimately would have meant the insurer would have had to pay out a lot more). Why would I have demanded additional testing when I was clearly guided by the Vet and her treatment? She gave advice including additional testing if the blockage did not improve within 24-48 hours. In summary, get Pet insurance, just don't get their Pet insurance.

Allianz are the biggest bunch of scum bags around. Years of paying $100s of thousands of dollars in premiums and when they are required, they squirm out of liability on a technicality. Lying pieces of garbage. Do not support this disgusting company. Show details

Recent took out public liability and tool insurance. Shivonne made the process so easy and afternoon getting multiple quotes these guys were the cheapest! Highly recommend Show details

Refuse to pay out until ACA ran a story on them. Disgusting. Show details

Hopeless insurance company ever! – Accident at the end of Nov 2024, car was told to repairer, assassessment was submitted by the repairer on 09/12, no response from AAMI. Rang AAMI on… Read more

19/12, they claimed they never received it, but they towed my car to another repairer. On 09/01, rang them again, they said they are investigating coz they could not find my car. On 12/01, the new repairer rang me saying they found the car and subbmitted the assassesment same day. Till now, no response from AAMI.

Update: the case was solved after 2 weeks, no drama.

Do not waste your time or money with this company. Their only interest is selling you a policy and collecting their commission. Once the policy is… Read more

issued, they show no concern for what happens next.

I have spent an enormous amount of time trying to resolve issues with them and with CGU, the insurer they arranged the policy through. Instead of providing support, they left me to deal with everything on my own.

To make matters worse, they assured me they would attend an interview with the insurance company to support my case. When the meeting time arrived, they completely disappeared and did not answer any of my calls.

This has been an extremely disappointing and frustrating experience. I strongly advise others to be cautious and consider alternative providers

One of the worst, including Procare Group – One of the worst of the worst! Chubb have appointed an external company to handle and refute claims on their behalf in any incompetent way they see… Read more

fit! https://procaregroup.com.au/ [Name Removed] from their Melbourne office was obnoxious and incompetent. Constantly spoke over, failed to listen and requested the same information that was already provided to our broker. Repeatedly asked the same questions and was overall unpleasant. You have been warned, do not insure with Chubb or deal with The Procare Group. We will also be raising our concerns directly with Chubb Insurance. We now understand why they have a 1.5 star ⭐️ review rating!

Worse of the worse insurance company – Worse of the worse insurance no empathy for customers they will hold your claim and make process as long as posible. I do not recommend this insurance. Show details

Pretty much started the conversation with returning to work as soon as I'd sustained an injury. Third world payments. Nothing but crickets since. Show details

they make you fill out all the information first then – They make you fill out all the informations first tell you the monthly amount then change it all when it comes to pay monthly saying you have to pay admin fee on top very misleading information that should be given before to make fair comparison  Show details

I have spent 4 hours on hold trying to book a windscreen repair. Refused to use genuine parts, even though the manufacturer states genuine parts must… Read more

be used. Vero would only cover the cost of after market parts at their preferred repairer which is 90 minutes drive away. The claims team won't respond to emails.

AIA rung me Tuesday everything was organised yes we will send your information to your Solicitor good as I need doctors forms for Monday.Contacted… Read more

solicitor today no forms gave AIA another ring asked if they had sent my doctors forms to be filled out to my solicitors no we don't send them anymore just use your old ones you received last year.Bad practice that absolutely disgraceful.So I hang up and starting to get anxiety because this mob are so out of date with tpd.i decide to ring again ask about my paper work was told this time I need to get a initial letter that my solicitor is taking care of the matter for me.which they have my last 3 payments.never had to do this before.