Best Industry Super Funds in Queensland Brisbane, Gold Coast, Sunshine Coast, Townsville and Cairns

Been with Unisuper for many years - always helpful and efficient.

I would like to say a big Thank you to Sage. She has fantastic customer service and l really appreciate her support. Thanks so much Sage. Deb x

Very informative and helpful for my first super meeting. Found out some important things that I had missed.

This is a super fund that I actually TRUST. Over the last couple of decades they have provided consistent quality support in regard to my policies… Read more

and insurance. I’m not sure where I would be without the advice and support that they have given me. I know that I’m in excellent hands with ART.

Yesterday I had a phone appointment with Jenet Pyliotis from Legal Super about starting an Income Stream/Pension from my super. She was extremely… Read more

helpful and explained things so that I could understand them. I was very happy with the help and general advice she gave me .

I lived in Australia for almost nine years and had two super funds during that time. The last one was Cruelty Free Super, and I can't recommend them… Read more

highly enough!

They consistently provided prompt, friendly, and genuinely helpful customer service. Every interaction felt personal, with a clear commitment to making sure I understood everything as a customer.

It's rare to find a super fund that not only aligns with your values but also delivers such outstanding support. I truly appreciated their approach over the years and would wholeheartedly recommend Cruelty Free Super to anyone looking for a compassionate and professional superannuation option.

Thank you for the fantastic service!

Being forced on countless occasions to contact Rest about a relatively straightforward Rollover case and each and every time having to go through 15… Read more

minutes of automated and then multiple customer service representatives, stretching past 20 minutes, along with multiple and repeated verification processes with every single person, only to have them only make notes is quite appalling. This business has created a ridiculous and arduous moat around the very people its members need to communicate with. Shameful! To add salt to those many woulds, their representatives are basically poorly trained-script based human robots who also tell lies because they evidently prefer to use a script to flick you off to another area instead of listening and addressing the actual issue. More than 15 calls were made. 1 way communication by phone only. No one from Rest has ever called me, not once. Rest only ever sent me emails requesting I call them, which of course equated to an instant 20-minutes plus waste of my time, EVERY SINGLE TIME. They flatly refused to provide me with any alternative. Shameful, disrespectful and disgusting customer service. I have concluded that REST is the “Hotel California” of Superannuation Funds. Ie. you can check your money in but you can’t check it out” or they sure as hell make it as difficult and frustrating as is humanly possible. Many mistakes from the Rest end - on one occasion I actually had to argue with the so-called relevant area about an email that they claimed they never received, but eventually found it only upon my insistence of escalation. The numerous mistakes, dishonesty and incompetence of its customer service and other representatives and the overall contempt that I have been showed have left me with a complete disdain for Rest. I sincerely hope that I never have the displeasure and utter frustration of having to deal with this organisation ever again.

Avoid at all costs. $1181 became $285 in 4 months and no one could tell me hard figures as to why. Stay away!!!! Now with host and it’s actually transparent.

Here is an update to the below review. I have finally received my money. I managed this by going into a physical office. The staff member, after… Read more

lauding HostPlus to me! took another copy of my licence and emailed once again the relevant team, but he also called someone, apparently something nobody in the call centre could do. I finally got my money the next day. If I had been unable to go to a physical office I would NEVER have got my money.

I finally got a response to my complaint. They wrote saying that they could see that I had phoned Hostplus and they trusted that my issue was now resolved. If they had bothered to look further than the end of their nose they would have seen that I had made multiple phone calls and my issue was most definitely not resolved. I was so disgusted I didn't even bother to reply.

After I received my withdrawal I finally got an actual phone call from Hostplus who did apologise, but I got the impression the call was mostly so they could close the complaint as resolved. He did say that they were investigating and assured me that this would never happen to me again.

Clearly there was either a problem with the computer systems, Hostplus processes or the staff in the withdrawals dept who had had multiple emails saying that the withdrawal request was not being processed and they ignored every single one.

So do I feel better about Hostplus now. NOPE. Time will tell.

Below is my original review:

I Joined in April and moved our pension fund to Hostplus and found them to be helpful and knowledgeable. But we have applied to withdraw funds. The first time you have to put in a paper application. I had to resubmit my certified drivers licence as the postal worker who certified it didn't put her years of service on it. Both the original application and the resubmitted licence were sent by express post and I received confirmation of their receipt from Hostplus. But they will not give me my money. Multiple phone calls result in the same result. "We have escalated it". "I have emailed the dept and you will get a phone call in the next 2 days". I don't. And today "I have put a dissatisfaction on your account". How will that help? The man today sounded helpful but still going through the same process that has been done 3 times before. He says that it hasn't been registered that the recertified licence has been received. But i have had confirmation. No one cares. I am just being fobbed off. It has been over 2 weeks and still no money. I have put in a complaint but do not expect a response. This is terrible. I have no idea if or when I will get my own money. Luckily I kept tracking numbers. But I have provided this to them twice now so not sure if it helps. I am just banging my head against a brick wall. I am moving my money to another fund. Maybe Unisuper. They have good reviews and perform well. But I cannot stay with this fund as you simply cannot access your own money. My advice, put your money elsewhere.

I have been a member with Catholic Super for the last 22+ years. Now that I have retired I am having a difficult time dealing with them setting up my… Read more

pension account. Each time I call their office I get to speak to a different person. I ask for help when filling the forms only to be told later that the form has been incorrectly filled. So honestly no peace of mind in retirement when you are with Catholic Super.

Disappointed with AustralianSuper – My premixed Balance Has Barely Grown in 3 Years I’m very disappointed with AustralianSuper. Over the last three… Read more

years, my super balance has barely changed, and I regularly see it going down. This is frustrating, especially when the share market has been performing well at times.

I work hard for my money, and my superannuation is important for my future retirement. I expect to see reasonable long-term growth, not a balance that seems to go backwards so often.

I want to understand why my balance has not improved over the past three years and whether my investment returns, fees and other deductions are affecting my savings.

At this stage, I’m seriously considering changing to another super fund. I want a fund that provides competitive long-term returns, reasonable fees and transparency about how members’ money is being managed.

AustralianSuper, I would appreciate a clear explanation of why my balance has barely grown over the past three years.

Not happy with my experience so far. I believe members deserve transparency and value for their hard-earned retirement savings.

I don’t want to give even 1 star but I have to so as I can write my review. Do not join CareSuper! Even though I have been on Disability Support… Read more

Pension for some time I was made to wait forever to get my TPD payment through their insurer MetLife, all the while having to continue to pay insurance premiums from my super account otherwise I can’t claim, to me that is extortion! I finally was awarded my TPD payment, the date of disablement was determined by MetLife to be February 2023, so I asked for my premiums from the end of January 2023 to be refunded back to my account, but no, they keep the premiums up until the date MetLife made a decision, July 2026!!! They have outright stolen my money, they are rogues and thieves, don’t go with CareSuper!

They use MetLife for their insurance and that is an absolute disaster. Months of lies by MetLife and still gotten nowhere. Any fund that uses MetLife should be avoided like the plague.

This super provider is up there with worst I have been with, I have reached 65 and need to access super after losing family member recently, sent… Read more

withdrawal form along with certified id 5days ago by express post only to be told they haven't received which I know this was delivered to their box, they are so hard to get hold of on phone and take so long to reply to emails if at all, extremely disappointed with their non service and ignorance, Stay away use another company maybe Australian super, these people don't care..

WARNING!!!!! DO NOT, I REPEAT DO NOT INVEST YOUR MONEY WITH THIS LOT. 1st up, they sent me 2 account numbers. I registered with one then they tell… Read more

it's closed. I didn't close it. The 2nd one, which was supposed to be the actual one wouldn't register. My job put in over $100... it's nowhere to be seen. They've stolen it. The admin sucks. They talk over the top of you. They put in my birthdate wrong and to change it I've got to print out paper work, run around finding someone to verify that it's me, get and declare a stat dec. Really, they're full of cr#p. Don't trust your money with them.

NGS receives only one star and that is earned by the online operators who have always been helpful. However, they are so antiquated in their… Read more

processes, technology and software that they should be avoided. Furthermore, and perhaps most significantly, their failure to follow up feedback and complaints should trigger regulatory action. I have lodged complaints about failure to follow up initial complaints. Do yourself a favour and find a better fund, as I have. The resources for research and evaluation of funds is excellent.

Using MediaSuper for over 20 years now, I am horrified at the lack of communication and support given. MediaSuper has had a rollover request to move… Read more

money into a SMSF for over 2 weeks now and hasn’t been in contact to ask for what’s needed in order to complete the rollover.

My SMSF partner and I have made numerous calls to them begging for help and the information needed, to be finally told that the case manager is the only person who can tell us what the hold up is and execute the rollover.

The so called specialists answering the calls give lame excuses blaming us or our SMSF accountant for why the rollover hasn’t happened. Still no contact from the case manager by phone or email.

We have purchased a property, and have had to extend settlement by a week which has cost us $1100. Unable to find out what is required to complete the rollover, the case manager dealing with this escalated matter has been uncontactable.

If we aren’t granted another extension today which will cost us another $1100, we will loose our $42,000 deposit as well as have to sell an apartment full of designer furniture just purchased and moved into the property.

As a self employed artist, I’m absolutely devastated as we have both worked hard for decades building up our superfund money in order to try and secure a property to help fund our retirement.

"Navigating the Nightmare: My Struggle for Insurance Access with REI Superfund" – **Review of REI Superfund** I recently had a troubling experience with REI Superfund that I feel compelled to share. After receiving a diagnosis… Read more

that rendered me unable to work, I attempted to access my default Total and Permanent Disability (TPD) insurance. To my dismay, I was informed that I did not qualify for coverage because I supposedly did not work for a Real Estate agency. I promptly provided evidence of my employment in the sector, yet they repeatedly referred back to their policy, dismissing my eligibility.

According to their own policy, I meet all the criteria for default insurance cover: 1. I am aged 25 and above. 2. My account balance has exceeded $6,000 at least once. 3. I have never canceled my cover, nor has it ceased. 4. A contribution was made after my balance met the $6,000 threshold.

Despite this, REI Superfund has consistently refused to provide me with the necessary paperwork to access my claim. Now, six months later, they are suggesting that I withdraw my superannuation, effectively absolving themselves of responsibility.

In frustration, I contacted the Australian Financial Complaints Authority (AFCA) due to their lack of response to my complaints. I also hired a superannuation lawyer who has indicated that their practices may be illegal and that this matter needs to be escalated further.

While I acknowledge that the funds are managed well financially, I strongly advise anyone considering accessing their insurance through REI Superfund to think twice. The process has been incredibly frustrating, and I fear that many others could face a similar situation, potentially leading to financial ruin before they receive the assistance they rightfully deserve.

Trustee - Fails – The Insurance Team were against me from the start of the TPD claim. Sisters and brothers do your homework before a claim please. Been a solid… Read more

backbone of the union movement since the BL days, safety net when something unexpected happens!! Chewed up, kicked while down and out, then kicked again by the trustee (union members) who simply rubber stamped its insurers decision to decline the claim. Dirty, Disheartening, and would have Cummo in disbelief¿¿ BussQ's conduct towards a member who has struggled to win is far from what I expected when the Black dog arrived. BussQ financial representatives treat your loved ones better than your uneducated attempt towards a member struggling with severe mental health illnesses - to the trustee all I can say is I hope you enjoyed throwing the slipper in when a member was down and is still down.......well done!! give yourself a round of applause and don't praise your efforts towards suicide in the construction industry because you pushed the member to suicide.