Best Industry Super Funds in Australian Capital Territory Canberra–Queanbeyan

I am very satisfied with this Super fund. The person who assisted me, resolved my problem in a very short period.

Very poor service from Hesta. My wife asked them a very simple question online in regards to her Non Concessional cap using the Bring Forward rule.… Read more

She was fairly confident of the answer but just wanted to check to be sure. What she received back made no sense at all. Seems whoever replied had no idea of the difference between concessional and non concessional contributions. She contacted them again for clarification only to be given even more nonsense. This time the responder had confused the tax paid on a previous concessional payment as the payment itself falsely claiming my wife had lodged an NOI for that figure. Sorry this is just complete and utter garbage.

How can anyone rely on an organisation that is providing such misleading and incorrect information to their members ?

Now she has raised a complaint but has received the customary "we'll reply in 45 business days" response.

Such delays just add salt to the wound and should not be tolerated by any member.

edit: We let this review go to mediation with HESTA rather than publish outright but the only thing my wife has received in the last week has been more platitudes about how important her business is to them and how they will look into the problem immediately - ha !

Great venue, great speakers, concerned over proposed 10% returns mentioned constantly. Also top 10 of super funds… I haven’t seen any other reporting that puts us in the top 10 but still a bit chuffed, are we keeping it to ourselves.

Rakesh was friendly, professional and very knowledgeable. All my questions were answered in simple terms and I was advised to read the relevant… Read more

articles for further clarification . The 'one of advice' meeting was well worth the time as I came away with a better understanding of the workings of my investment. Thank you Rakesh.

Jenet Pyliotis was knowledgeable and helpful in planning our next 3 year super review and easily able to answer all our questions and efficient in assisting completing the forms I required.

I lived in Australia for almost nine years and had two super funds during that time. The last one was Cruelty Free Super, and I can't recommend them… Read more

highly enough!

They consistently provided prompt, friendly, and genuinely helpful customer service. Every interaction felt personal, with a clear commitment to making sure I understood everything as a customer.

It's rare to find a super fund that not only aligns with your values but also delivers such outstanding support. I truly appreciated their approach over the years and would wholeheartedly recommend Cruelty Free Super to anyone looking for a compassionate and professional superannuation option.

Thank you for the fantastic service!

Do not use the superannuation company for business purposes. Admin set up is extremely difficult and follow up support is not adequate. REST needs an overhaul.

Unfortunately again I have been denied a rose outcome. I went to Afca for help and there seems to be confusion about what is going on. I can’t make… Read more

it any clearer, they are doing everything they can legally to watch all the workers lose their insurance. Find a different insurer than Cbus or TAL or whoever is running them. They will lie to you.

I've called Hostplus call centre twice. On the first occasion the person I spoke to was unbelievably rude. This morning I spoke to a person who was… Read more

NESB. She could not understand me. I had to repeat myself over and over. Disgraceful. They were meant to send a document for me to complete for a financial advice appt in two days. Haven't received it. I've sent an email and guarantee it wont be responded to prior to the appt. Absolutely going to change funds. What astounds me is the complaints about poor customer service are evident over years. It has never been otherwise. This site is monitored by Hostplus. The representative constantly apologises yet nothing improves!! Absurd

Australiansuper are the worst financial company I have ever dealt with in my 26 years working within the finance industry. Be warned they… Read more

deliberately stall withdrawals by weeks and months and forget traying to transfer your super to your SMSF. They have consciously and deliberately made steps to withhold your funds from roll over or transfer to other industry funds. My mother who is in pension mode had to wait 3 months and two AFCA complaints to get $50K which was need to purchase a retirement villa as she needed the shortfall from her super. They basically left her on the street and we covered the shortfall. Now they refuse to transfer my funds to my SMSF that my account processed. They lied and made me get certified ID twice when the first was legitimate and now state more lies. I suspect they do not have the cash here in Australia as my fund is in cash allocation 100% so Be very concerned. Looks like a giant Ponzi scheme and none of the money is onshore.

Been a with this company for many years where it's changed names a few times now. Definitely feel disadvantaged and have felt the discrimination of… Read more

my insurance rejected because my weight and height. Get this, I'm 176cm and 71kg 33 years old male Healthy as even showing a 6 pack. That's a super healthy weight, yet I must be to fat to get insurance I say very poor outcome to reject person insurance

I have been a member with Catholic Super for the last 22+ years. Now that I have retired I am having a difficult time dealing with them setting up my… Read more

pension account. Each time I call their office I get to speak to a different person. I ask for help when filling the forms only to be told later that the form has been incorrectly filled. So honestly no peace of mind in retirement when you are with Catholic Super.

They use MetLife for their insurance and that is an absolute disaster. Months of lies by MetLife and still gotten nowhere. Any fund that uses MetLife should be avoided like the plague.

Only gave 4 stars because NO ONE gets 5. TBH Ive never had a problem with TWU Super. I took money out to pay off my house money arrived within a… Read more

week. Transferred over to Team Super was again not a problem as all the details remained the same. I’ve yet to try transferring money out (at 66 years old) but I’m not expecting any problems.

4 months ago put in for change of name sent all my id plus extra , police clearance ,statutory declaration, licence sighted and sign by police like… Read more

asked that was meant to be the last id.they need after 4 months still not sorted ,I understand that you need to be certain it's me but the amount of id I have sent is ridiculous Very disappointing.

Average returns. Terrible customer service. Over a month to transfer funds to SMSF.

I am deeply disappointed with my Super fund in the handling of my withdrawal request from my Accumulation Account. I provided all necessary details… Read more

that the form required and provided a copy of my bank details. When I called ,I was told that the application was not received. I then had to send another form under registered cover. I received a message that the bank details were a screenshot and therefore no payment could be made. I find this as pettiness by NGS...since I provided all necessary details in the form and the bank statement was not a screenshot. I have since seriously urged someone who knows what they are doing and to respond to the present status of my claim in one way or the other. Pending on the response I will consider moving my super to another fund which may treat me better and with empathy.Members take note...this is not where you'll likely to get any reasonable service. An organisation that will frustrate you on your withdrawal...very poor service...

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"Navigating the Nightmare: My Struggle for Insurance Access with REI Superfund" – **Review of REI Superfund** I recently had a troubling experience with REI Superfund that I feel compelled to share. After receiving a diagnosis… Read more

that rendered me unable to work, I attempted to access my default Total and Permanent Disability (TPD) insurance. To my dismay, I was informed that I did not qualify for coverage because I supposedly did not work for a Real Estate agency. I promptly provided evidence of my employment in the sector, yet they repeatedly referred back to their policy, dismissing my eligibility.

According to their own policy, I meet all the criteria for default insurance cover: 1. I am aged 25 and above. 2. My account balance has exceeded $6,000 at least once. 3. I have never canceled my cover, nor has it ceased. 4. A contribution was made after my balance met the $6,000 threshold.

Despite this, REI Superfund has consistently refused to provide me with the necessary paperwork to access my claim. Now, six months later, they are suggesting that I withdraw my superannuation, effectively absolving themselves of responsibility.

In frustration, I contacted the Australian Financial Complaints Authority (AFCA) due to their lack of response to my complaints. I also hired a superannuation lawyer who has indicated that their practices may be illegal and that this matter needs to be escalated further.

While I acknowledge that the funds are managed well financially, I strongly advise anyone considering accessing their insurance through REI Superfund to think twice. The process has been incredibly frustrating, and I fear that many others could face a similar situation, potentially leading to financial ruin before they receive the assistance they rightfully deserve.

Trustee - Fails – The Insurance Team were against me from the start of the TPD claim. Sisters and brothers do your homework before a claim please. Been a solid… Read more

backbone of the union movement since the BL days, safety net when something unexpected happens!! Chewed up, kicked while down and out, then kicked again by the trustee (union members) who simply rubber stamped its insurers decision to decline the claim. Dirty, Disheartening, and would have Cummo in disbelief¿¿ BussQ's conduct towards a member who has struggled to win is far from what I expected when the Black dog arrived. BussQ financial representatives treat your loved ones better than your uneducated attempt towards a member struggling with severe mental health illnesses - to the trustee all I can say is I hope you enjoyed throwing the slipper in when a member was down and is still down.......well done!! give yourself a round of applause and don't praise your efforts towards suicide in the construction industry because you pushed the member to suicide.