Best Mobile Broadband Providers in Australian Capital Territory Canberra–Queanbeyan

Beware of this company and it's worst company policy in billing system. With the excuse of so called terms-condition, charged for almost 21-22 unused… Read more

days. Discontinued service on 9th of the month and upon asked for refund for entire month, given the excuse of terms-condition signed that the charge shall be applicable for entire month and no refund.

When compared to other internet plans in the market, really found that these guys anyway charged you more even for 20 MBPS plan compare to the market, whereas other companies gives you at least 25-50 mbps in the same price.

Super worst and never recommended to anyone else

Enough with your damn junkmail! If I wanted to be signed up with you I would be

Kogan is Useless!!! We live Gold Coast Qld, Last week no internet and phone reception Monday to Friday, (see photo) then perfect internet reception… Read more

Saturday and Sunday only.

This week no internet or phone reception since Monday AGAIN but this time when we spoke to kogan they said there is no outage or reception problem IN OUR AREA!!

WHAT???? Clearly there is a problem because my husband and I have no internet and phone reception FOR NOW THE 8TH DAY IN TWO WEEKS!!!!! Zero stars@$=÷!#

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Update 27/6/25: Ps ... We've had no internet 2 weeks running, the internet reception has just been turned on for the first time today Friday afternoon, but I've checked the kogan website and look! I've posted a new photo of kogan saying next week there is another outage again. Yep these guys are the worst phone company hands down.

Worst ISP I have ever used. Their technical support team replies promptly, but consistently fails to resolve any issues — creating nothing more than… Read more

an illusion of “support” without actual outcomes. I experienced nearly a full week of outage due to unexplained problems. They repeatedly claimed an NBN technician had been booked, yet no one ever showed up. After switching to another ISP, an NBN technician was genuinely booked and the issue was fixed the very next day. The contrast speaks for itself. More Telecom’s service is unreliable, ineffective, and ultimately a waste of time for customers who simply need their internet to work. Don’t waste your money on this company’s misleading advertising. What they promote is far from the reality customers experience.

Southern Phone advised that it has withdrawn from providing this service, with effect from May 22. Accordingly, I made arrangements as necessary and… Read more

have gone to another provider. Unfortunately I only realised today that I have to specifically ask Southern Phone to terminate the service that they are withdrawing, or they would continue to charge me up until their arbitrarily imposed cessation date which is 6 week away. How egregious is that! Southern Phone used to be a cooperative, but once it was purchased by AGL, it just went downhill in terms of customer focus.

Melissa was great with my enquiry to join a mobile plan with tangerine, very clear and helpful. Thank you!

I use Telstra's 400gb 5g mobile broadband service for my business, after a very busy month of uploading and downloading I burned through my Data with… Read more

5 days to go. I contacted Telstra to ask if I could top up, or have an emergency top up which I was willing to pay as I had very large uploads due for a client.. Telstra refused to help me and through me under the bus, I was told I had to wait 5 days for my speeds to be back... what a terrible way to treat a customer who has been with you for years..

Jumping through hoops to try stop giving them money – As many have said previously, avoid this company at all costs. Liek many, I didn't realise I was still getting money debited from an old account,… Read more

never received any communication that I still had an active account, and then had to jump through so many hoops to cancel my service that I haven't used in over 10 years. To then ask why I wanted to cancel despite me clearly explaining this in my original correspondence was infuriating. Their reason for no refund is 'they buy the internet data from Optus, so have to pass on that costs regardless of whether the data is used'. Every email correspondence had a different name that I was 'speaking to', at one point they even forgot to say they were for Blink and were another company! Glad to be done with them finally (hopefully!)

I’m on a 10gig/$25p/m plan atm and am away travelling interstate and running out of data, and my ONLY OPTION was to pay $10 for 5gig.. I was actually… Read more

hoping to buy 50gig but Belong did not give that option.. That’s Not Cool imo Ps:- I have connected 3 different phone/sims (family) with Belong and have used the data sharing option HOWEVER I think there should be Better “Top Up” options for extended Data rather than JUST $10 for 5gig of data

Stay away from prepaid dodo. You cannot opt out of auto payments. I was with them years ago for dial up internet, tried to cancel the account and 6… Read more

months later they were still stealing money out of my bank account. So I contacted the bank and stopped their access to my account so they sent me a bill and kept ringing me to pay a bill that was received several months after "cancelling". It is the same thing now. Bad customer service as well.

I have spent over 90 minutes today chatting to four id*ots in their foreign contact centre,all just to add 10Gb data to my monthly plan. No one seems… Read more

to know how to do it now despite it being very easy up until about a year ago. How dare they waste a person's time like that! I'll be looking for another telco.

Absolutely atrocious internet. I know Foxtel is just the reseller, but how they can justify their marketing campaigns with terms like "lightning-fast… Read more

broadband" is beyond me. Whover owns or runs the actual infrastructure Foxtel resells needs to either spend the investment on upgrading or be put out of business. Dreadful speeds, CONSTANT dropouts, buffering issues, and in some instances total outages that can last over an hour. I'm also in a major city too. I live in a small unit, so I thought trying a wi-fi extender might help. Nope., Made zero difference. In fact, I think it might have made it worse. It's simply unacceptable, especially for the staggering monthly price thery charge.

Customer Support is a weak point and needs work – Very poor customer service. It took an hour to try and cancel my mobile broadband and then they left the call before confirming. On making contact… Read more

again the customer service agent told me that I would have to pay for a modem that was offered to me free of charge. Sure they eventually checked this and found it was actually free but they were very quick to tell me that I owed over $400. Even worse is that I am also now sent emails telling me I will be charged over $400 for a free modem. I don't have another hour to waste while their inefficient staff stumble through the system. The initial offer was done verbally over the which is totally unprofessional and no terms were sent to me. I won't be back.

Cheap but unreliable – Ordered 2 data only 16 day SIMs for a trip to Japan. Worked for a day and a half and then decided my internet connection needed to be throttled to… Read more

unusable speeds. I cannot even load a normal website with the connection. Usage prior to this included watching a few small videos watched on how to be a tourist and lots of searches "how to do this", "how to get to a location", "what do others think of location", etc. Used maybe 1-2Gb out of the 60Gb in the SIM package.

Tried to reset phone mobile settings to default, tried to restart phone, tried to switch to roaming on my Optus SIM and then back again. Followed their instructions to ensure APN configuration was right. Nada. The fact that it was working for a day and a half and then decided not to honour my use of the SIM suggests the issue lies with the Mobal Docomo network used.

Tried to reach out to their support and realised it takes them 2 business days to respond. Submitted the request anyway and got no response at all during my trip (2.5 weeks). Not even this day, 10+ days after I got home from Japan.

I tried to switch to SIM number 2 (backup) with its own data plan. Worked for abit and again, failed mid way through. Used about a fraction of the 60Gb promised/sold to me.

In the end, I paid for Optus daily roaming. $5 for 5Gb of data. Not too bad but can add up so be careful (30 days = 30 x $5 = $150 a month). I think Telstra only offers $5 for 1Gb of data.

Moral of the story: Do not buy Mobal SIMs. They may appear to be cheap when compared to others but their SIMs fail before you can make good use of it. You will never get your month worth.

This company recently purchased Think Mobile, who I had a trouble-free account with for decades. I am now trying to pay their bills but they make it… Read more

so difficult to do so. I thought I had a direct debit set up with them but they won't accept it. When I go through their "self care" system to pay via my saved card information, I get an error.

I'm not calling anyone to talk to some poor kid in India or The Philippines. I'm changing companies till I find one that actually wants to be paid.

Made an enquiry about sattelite services. Had someone ph me despite my asking them not to and just tried to sell me nbn which can't be intalled in my… Read more

house. Refused to listen and just kept talking over the stop of me pushing nbn and would not give any information about sattelies. Tried to make a complaint about this but they have no complaints handling in place. Given this poor customer service would not recommend them.

I cancelled my mobile SIM plan last week and called to confirm the cancellation. However, a week later, they still charged me for the next month's… Read more

prepaid plan. When I contacted them through the chat, they told me they couldn't help me there and that I had to call. So I called them, and they said I should have cancelled it earlier. They also told me that the refund would take up to two months, which is really frustrating. :/

Had a perfectly working opticomm service with Origin before attempting to switch. I honestly don’t think they are actually set up properly with… Read more

opticomm and shouldn’t be advertising this service.

Vodafone provided terrible communication of opticomm set up issues. Long wait times - up to 1.5hrs on hold. Call back service rings once, so you can’t answer and have to go on hold to chase updates. Say they have tried to contact you, when they haven’t (no SMS or missed calls). When you actually complain about service, they don’t listen and give you scripted responses.

After 2 weeks I gave up trying to get an opticomm service activated. Trying to cancel the order was also a hassle and took them 5 days to do so.