Best Energy Providers in Australian Capital Territory Canberra–Queanbeyan

Very friendly kind lady Neval she was very polite and friendly and finished my work very quickly over all very nice. Show details

Origin claim to not know what prices will be offered next week! Vic middle of day free power is about to start but they arent telling us that we need… Read more

to apply and change our energy plan and claim to not know what the plans will cost is just 1 weeks time! They dont want us to take time to compare plans and work out what best suits us!

Gracie was spectacular in handling my request via email enquiry. I hope good things happen to Gracie in their life. They have done great things already, but I know Gracie will achieve even greater things. Show details

Renae has been coureteous and helpful in keeping me informed regarding updates to my V2G registration Show details

I called for assistance regarding billing and lovely Ms Angelica did not disappoint, so grateful for she’s always ready to help. Show details

⭐ 1 Star Very disappointing experience with OVO Energy. I was charged around $55 for only 9 days of electricity usage, even though nobody was… Read more

living at the property during those 9 days and the main electricity switch was turned off.

I contacted OVO Energy to ask why I was being charged this amount. Unfortunately, they could not properly explain the bill. The only response I kept getting was that it was based on an “actual meter reading.”

If the meter reading is genuinely correct, I would like OVO to clearly explain how this amount of electricity was used when the property was empty and the main switch was turned off.

I expected OVO Energy to investigate the situation properly rather than simply repeating that the reading was an actual meter reading. Very frustrating customer service and billing experience.

Don't sign up with this company. I wish I had checked their reviews before getting them as service providers. I'm a new customer and decided to move… Read more

to a time-of-use Sumo electricity plan after checking various providers on the Energy Made Easy government website. On my first bill, I noticed the periods of the day when they charge peak, shoulder, and off-peak rates are different from the charge windows advertised on their site (which redirects you to the Energy Made Easy website, which is the Australia-wide official listing of all the energy plans of all the energy providers at any point in time).

I contacted them by email (you have to wait, literally, hours to talk to them over the phone), pointing out the discrepancy and requesting them to recalculate the bill. After a whole week, they replied that "that is the price structure" and that they cannot recalculate the bill and change the usage charge windows in future bills to align with what is advertised on their website.

I'm contacting the energy ombudsman in my state and even consider pursuing a class action against them, as they must be using the same business practice with several unaware customers.

4 years customer with Diamond Energy and it's by far the best experience I've had with any electricity provider in Australia. The fact they only use… Read more

green energy sets the well above the rest even further.

Recently had a customer service experience with Ghouse and it was very helpful and professional.

Thanks again.

Hey Everybody, I had to contact Energy Locals about SA Power Networks compulsory upgrade to remote access smart meter----Nooo! Seen eastern states… Read more

consumers migrated to extremely bad time of use plans that group suburbs, as one time of use rate to the detriment of the frugal users being stung by the greedy monied users e.g. EV chargers sucking the grid....etc etc. However Jeremy Matubis (My Energy Locals consultant) listened to my rant, agreed with me, and assured me that my single rate plan has two years moratorium - ie no change for two years and that I can disconnect remote access. Bravo Jeremy, you made an old crotechty man happy. Two years gives me time to work out any possible upgrades (or downgrades) and navigate power systems better. Very Happy. Thankyou Jeremy Matubis of Energy Locals. Good customer support. Andrew Tucker

No on time gimicks games – I am with Pacific Hydro with last one year. Straight forward electricity price. You no need to calculator for discount rates (one time pay), no… Read more

discount movie tickets-ETC. i am very happy with them. s.chitaranjan victoria

I have been a subscriber to this service for a number of years now, and I cannot be happier. I have saved over $6,500 since joining, and this has… Read more

more than paid for the annual fees I have paid over the years. I cannot recommend this service highly enough, and in this day and age, it has proven to be an enormous cost-saving service to help with cost of living challenges we all face. Full disclosure: I am not here as a paid advocate for the company, my review being 100% fully voluntary. But for those interested, there is an incentive offered which entitles you to receive some sort of initial discount if you use the code - [Content Removed] -. Well worth it, regardless of this offer.

Thomas was extremely patient and friendly while working with my aged mother to transfer her energy to Red Energy. Job well done! Michelle and Edda. Show details

The plan they roll you over to is so much more expensive than what they advertise for new customers. Not Australian owned. Show details

It was a simple and straight forward process to get connected Show details

Poor Quality without warranty service – The panel is broken in three months after installation. They refuse to replace it and blame you broke the panel. My friend also chose this company,… Read more

they did not link to electrical grid. One year later, my friend found out after checking electrical bills. They also refuse to provide any compensation. NO product warranty and performance warranty from this company!

⭐ 1 star — I would give minus five if I could. Terrible customer service and an extremely frustrating experience from start to finish. My problems… Read more

began when I converted my residential property to solar. EnergyAustralia continued receiving the electricity I exported to the grid, but I was not being properly credited for it. Yes, the feed-in tariff is only around 3 cents per kWh, while at the same time I was being charged approximately 40 cents per kWh for electricity I used.

To make matters worse, my account had apparently been changed from residential to business. Instead of paying the residential daily supply charge of approximately $1.66 per day, I was being charged around $3 per day.

When this was eventually investigated, I received a refund of approximately $75 for the solar electricity that had not been credited. However, that did not properly address the additional daily charges I had been paying because the account was incorrectly left as a business account.

You would think fixing their own error would then be straightforward.

It wasn’t.

Instead of simply changing my property back to residential, I was required to go through another lengthy process to prove that my home was actually a residential property — even though it had previously been held by EnergyAustralia as residential before they changed it.

At one point I was even required to establish another business account, at the higher daily charge, so they could apparently then transfer it back to residential.

This became an absolute circus.

I then had to obtain documentation from my local council to prove the residential status of the property. Once I finally had everything together, I explained the financial impact this ongoing error was having and asked for the matter to be resolved urgently.

I was told it should be sorted within about 10 days, including the cooling-off period.

More than a month later — still nothing.

What makes the experience even more disappointing is that I had respectfully told EnergyAustralia that this was one of the worst customer service experiences I had encountered in some time. I also explained that I wanted the account corrected as quickly as possible so I could move to another provider.

Yet the delays have continued.

The most frustrating part is that I have been paying additional costs because of an error that was not mine in the first place, and resolving that error has required repeated phone calls, documentation, explanations and considerable time on my part.

I understand mistakes happen in business. What matters is how a company responds when something goes wrong.

In my experience, EnergyAustralia has made what should have been a relatively simple correction unnecessarily difficult, slow and expensive.

I am extremely disappointed with the service I have received.

Based on my experience, I cannot recommend EnergyAustralia.

If minus five stars were available, that would be my rating.

Been with Lumo a year and ok until had to update plan for the next year. On 14 Sept 2026, I called Lumo and asked to switch to a flat rate plan. Lumo… Read more

representative was named Vinky. We agreed all the conditions etc. He said contract etc would be emailed to me. Today is 18 Sept and still nothing received. Looks like I will have to repeat the whole lengthy process! (I tried to check my account online today but after login and verify, just get an empty screen.)

What a deceitful company please check the math because what they advertised and what they give is false especially if you use the government website to compare Show details

Don’t go with them. Way to expensive – Suck you in then give you a massive price rise. Electric bill is 4 times what I was with AGL. Don’t go with them Show details

Cooley Designed Sustainability – We purchased several French door Draught Dodger kits for for our house to help keep the warm air inside and to use our heater less. Their Customer… Read more

service team was extremely knowledgeable on energy efficient homes and were very quick to respond to our questions as to what kit to buy. The kits were in pristine condition when they arrived and were an absolute breeze to fit using the online instructional videos. We barely had to use our heater at all after fitting them, we were able to turn our heat off before lunch an not turn it in again until the following morning. The price we paid for ecoMaster products was quickly made back from our reduced energy bill. Thanks ecoMaster for keeping us warm and saving us money. 6/5 rating, would highly recommend all of ecoMaster Products to anyone will fat power Bills

I am unhappy with the customer service I received today. The staff member who answered my call spoke to me in a rude manner and refused to tell me her name when requested. Customers deserve to be treated respectfully, not a retail section Show details

One of the worst customer service experiences I’ve had. I signed up over the phone, and the representative completed my online application with me.… Read more

At the time, I thought I was getting a great deal for six months. However, an unexpected rental fee was later added that I was not made aware of when I accepted the offer.

I contacted customer service by phone and email to explain the situation, but unfortunately, the response I received was short, abrupt and dismissive. Rather than listening to my concerns or trying to resolve the issue, I was repeatedly told that I hadn’t signed up the way I explained.

My advice would be to carefully check for any rental fees, additional charges or add-ons before accepting an offer, and make sure everything is clearly explained upfront.

Unfortunately, my experience with customer service was extremely disappointing. I felt that the focus was more on being right than on actually listening to and helping the customer.

If you want to be ripped off, charged twice and have your consumer rights violated, then join engie! I have a rental property that was vacant for… Read more

over a year. In May this year, I applied for electricity AND gas with engie. Electricity couldn't be connected, so I asked them to cancel my application. Couple of weeks later, they informed me that they connected the gas, without electricity!

At the time I contacted them and after a month of painful "communications" with engie, they said they cancelled my account. Nevertheless, they continued to send gas bills despite the fact that no gas was used whatsoever! Even worse, they DOUBLE CHARGED me for some of period !

So: - they have no knowledge of how it works in Australia. No house can function with gas WITHOUT electricity! - Very poor and misleading "communications" ! - They DOUBLE CHARGED me ! - They seem to think that every house in Australia that has gas, whether occupied or vacant, must pay for gas. TBut, tat same property was vacant for over a year and I paid not even 1 cent for gas.

I contacted them few days ago, they just responded with a useless email then stopped responding!

Over the years I dealt with so many other power providers and none of them did any of that. engie did it all in a couple of months !!!

I am going to put in a complaint against them with the energy and water ombudsman for their irregular behaviour and violating my consumer rights.

Stay away from engie... Australians deserve better than engie...

Worst company, and do not recommend. Communication terrible and service provision difficult, ending up being expensive. Show details

After having spent 1 hour 10 minutes and 5 seconds on a call ActewAGL they cut me off. I spent a lot of that time perusing Product Review waiting to… Read more

be to be transferred to have what was discovered by chance my card details weren't updated although I had updated those a month ago online. The staff appeared to be new but polite, the problem has to be a high turn over due to mismanagement. ActewAGL decided to employ a 3rd party to advise of impending bills. It offered the charges and account number BUT no date that these charges were being Direct Debited. Not very smart and could incur late fees. A designed trap? I will checkout other suppliers that advise by Email as was directed and NOT SMS.

Before you decide on a provider login to Product Review, ActewAGL is 1.5 stars.

If I could give zero stars I would. We are stuck with them because of where they live. They don’t care about their customers because we just get stuck with them. The consumer suffers. They are extortionists. Shame on them. Show details

Had these guys a while back before the pandemic – I'm noticing that currently, they are using the war as an excuse for price hikes. Let me paint a picture before those shenanigans. Electricity-in… Read more

a-box was the cheapest. Their tariffs were great. Then after a few months in they raised the prices to ridiculous amounts. We got no communication of the sort and had to move away.

Don't have much to say about support other than it was a pain setting up the portal access and in one back and forth interaction, they referred to me as someone else along with their email. Don't know how they keep customer records but it doesn't seem the least bit secure.

Victorian Government Compare website indicated that Flow Power were my cheapest option. So so wrong and so so wrong with customer service. Customer… Read more

Service:

Let’s just saw what is that? You call the number no answer. Phone service suggests you leave a voicemail and you will get a return call but the service doesn’t allow you to leave a message. You try the web chat and nobody engages with your request. If you do speak to a person they are working from home so a bad line with babies crying in the background and yelling occupants. If you email them, don’t expect a response for a few weeks if anything and then don’t expect your email to be fully answered. Staff are not aware of government assistance packages and don’t make applications on your behalf with no follow up.

COST:

I have a low power consumption eco dwelling with solar and my power bills increased immediately.

They offer you a free monitoring device which if you need support setting up then forget about it but they are expensive, noticeably!

Stay away from them…! I moved in under two months.

Corrupt as – How does the ACCC allow companies like this to trade...posting on behalf of a friend...received a gas bill of over 3k for one quarter private… Read more

residential apartment....tried to negotiate with them now account sent to a dept recovery service demanding payment

Abysmal – The worst customer service, they say this g's are resolved but don't unlock accounts, they lie, the take forever to deal with, an utter waste of time. Don't do it. Show details