Best Retail Superannuation Funds in Australian Capital Territory Canberra–Queanbeyan

Terrible performance compared to other super funds. Verve just has bad. Choose another fund.

They have been very transparent with me about where my money is going and they alert me to any changes being made. I find it can be difficult to find… Read more

a super fund that invests ethically but still performs well, Verve have pulled that off tremendously well. I also get emails with member perks that they voluntarily tell you about, you don't have to go hunting for it, which also feels rare!

I have found the staff of AE very helpful when I ring up to make enquiries and ask for assistance. I needed to access the new Portal and also wanted… Read more

to make a partial withdrawal from my Super.

I was in Christian Super and I loved it. I was very happy with CS. So far I have been happy with AE. I want my Super to be invested ethically in companies that align with my Christian values. However, I am very sceptical of investing in climate change and renewable energy.

Starting to feel flaky – Been over a month for a portal update. I've emailed and they have no update. Have no way of checking current figures within my super. When asked they… Read more

can only provide the year prior.

For an update usually everywhere has a timeline but not here? Feels flaky and I'm uneasy leaving my super in the hands of a company that has mediocre communication.

Have been with spaceship for some time having closed my bank account anc phone number and going to a new bank I informed them time and time again… Read more

all they do is say we'll verify yourself biometric

Problem is going through that there system refuses to accept my photo no matter how many times you do it so cang log into spaceship to change to my new number to recieve verification code to mobile to access my account to change any details.

So inform them time and time again all they do is say verify yourself by biometric and send you a link when you explain you can't and why they just say sorry that's the way it is either you do it by biometric or not at all.

This company is a joke refuses to let yourself do it any other way so they are stuck with my closed bank account and I'm stuck with an account I can't use because they refuse to see reason.

They will not help me fix this problem if I could give the a negative infinity score i would

Boy can you waste hrs getting transfered from one department to another,when they transfered me 3 times today "as i called 3 times and all i kept… Read more

getting a recorded message from a department i waited 10 minutes each time"ONLYto get another recorded message this department is Closed @317 pm on a friday "the recorded message said open till 5 p.m ?? and we trust them to look after our monies. they have my phone and email "but never call me or send a email"?

Great first impressions – Good customer service. Spoke to Ash who explained the product realy well and answered all my 1000 questions patiently. Also spoke to Annabel and… Read more

another attendent whose name I cant remember. Very polite people.

Opening the account also super easy using nedbank app. Also love the fact that my super now shows in my bank account and can keep track of it.

CFS Edge is just horrible Dividend administration is constantly in error and tax treatment for 24/25 is yet to be completed. Hoping it is sold soon to a better admin service

I've updated the app and now cannot access my account. Called customer service but it's in another country, they couldn't help so they transferred me… Read more

and now I've waited 15 mins and noone has answered. Might be time.to look for another provider I think.

Poor documentation – I wouldn't advice for international residents. The documentation process is cumbersome for people who are not permanent residents or true Australians.

A family member was murdered on December 14. I have been trying to get help regarding filling out the relevant forms. I received emails of a contact… Read more

person. When I called MLC, nobody knew who this person is. When filling out the forms, information on the forms miraculously gets saved in the incorrect fields. How this company operates is beyond me. Fortunately I have nothing to do with this company and recommend others to avoid MLC as well.

I strongly suggest you do not use Asgard / BT to look after your superannuation fund. Their client service is useless and extremely unprofessional.… Read more

Trying to close my account and get my funds is very difficult. Their forms are not clear and attempting to authorise any slight correction over the phone is non existent. They do everything they can to delay providing your money. I highly recommend Australian Super. My dealings with them have been far easier and their client service is professional. DO YOURSELF A FAVOUR AND STAY CLEAR OF ASGARD / BT.

Absolutely aweful superannuation provider , service is nonexistant, returns are pathetic ,completely untrustworthy , if i could give negative stars i… Read more

would . I think the next course if not satisfied is the Australian Fianancial Complaints Authority. Whatever you do stay away from them.

Worst customer service, beautcratic and huge wait times. They hang up on you when they do not want to answer your questions.

cannot log into my account and asked to call a number to set up Multi Factor Authentification. Happy to do that if someone would answer the phone… Read more

!!!!!. Third attempt now and total of over 2 hours waiting. It gets better, as now they are sending me "secure" text message forms !!! Good MFA work

Very poor service. ANZ processed my request after 42 days despite I requesting them to cancel my request almost immediately. Despite acknowledging… Read more

their operational errors in AFCA complaint, they never provided me with call recordings as requested and they take forever to respond- only after follow ups. Poor process and complaints management

This is simply the worst customer service ive ever had. Everything about mercer is HORRIBLE. Please don't do it with your money, run from that nightmare.

One star is still to much for this Superfund high fees high tax and high insurance and underperforming and poor customer service

The worst service I have received! I will never use any Virgin products or services again. I set up an account with Virgin Super and started the… Read more

roll over. Two days after setting up my account I decided to change my email. I then receive a strange email from Virgin Super saying that my password had been changed when I hadn't! And I couldn't even log into my account.

I then had to put a freeze on my account and start a ticket with their IT team. I was told it would take 3 business days. After 3 business days I call them and I'm told I have to wait 5 business days. I call them again and I'm told they've escalated it with their IT team and have to wait another 2 business days. All the while I have no access to my account. I have no idea if my money was safe. Several customer service agents on the phone just couldn't give me any information, all they did was tell me to wait and wait.

Whatever is going on with Virgin Money Super is not right. They were slow, unable to communicate what was going on and just terrible to deal with.

I've signed up with Uni Super now and will transfer to them.

THEFT OF SUPER BY GUILD – The worst super fund available Straight out theft of insurance premiums income protection for a part time worker.... guild got rich while my wife… Read more

got poorer

If your wealthy don't worry, but if your a normal worker on basic wages then you will retire much poorer with guild super Get out of out of guild super ASAP