Best Retail Superannuation Funds in Victoria Melbourne and Geelong

LIfe ruininly horible. These people will jsut lie to you, ignore you and send you forms untill you cry. There is no help on the help line because… Read more

they don't know anything. They will not repond to you or assist you in any way. If you want a super to answer you call and tell you the truth, this is not the fund for you.

Unfortunately I have not had the best experience with verve. The member experience when they were acquired was a pain and I have found that it's… Read more

very difficult and convoluted to find clear information about the performance of my super both before and after the acquisition. When do you find the info you're after, you realise their investment returns are not great compared with other super funds.

For this reason, I decided to leave verve. I submitted all the required documents for a rollover and heard back from them saying they needed my ID to be certified. No worries, I went and got my drivers license and passport certified and sent it back to them. Then, a few days later, they came back again and said I needed my marriage certificate to be certified. No worries, I did that and returned it. THEN they came back to me for a THIRD time saying I now needed certified copies of my new drivers license and passport in my married name, despite submitting three certified documents already. Fair enough if they have this process in place, but why would I not be told upfront everything that needs to be submitted and certified? I have now had to go out of my way three seperate times to get documents certified as it doesn't seem they know what they're doing or what's required.

Made me happy with my decision to leave.

Super funds are generally lousy at managing your money. Dont rely on them unless you want to retire in poverty. But this financial institution can't… Read more

even produce a transaction statement on demand. Wait a couple of more months they said. For all the fees I've paid I expect more.

Starting to feel flaky – Been over a month for a portal update. I've emailed and they have no update. Have no way of checking current figures within my super. When asked they… Read more

can only provide the year prior.

For an update usually everywhere has a timeline but not here? Feels flaky and I'm uneasy leaving my super in the hands of a company that has mediocre communication.

Have been with spaceship for some time having closed my bank account anc phone number and going to a new bank I informed them time and time again… Read more

all they do is say we'll verify yourself biometric

Problem is going through that there system refuses to accept my photo no matter how many times you do it so cang log into spaceship to change to my new number to recieve verification code to mobile to access my account to change any details.

So inform them time and time again all they do is say verify yourself by biometric and send you a link when you explain you can't and why they just say sorry that's the way it is either you do it by biometric or not at all.

This company is a joke refuses to let yourself do it any other way so they are stuck with my closed bank account and I'm stuck with an account I can't use because they refuse to see reason.

They will not help me fix this problem if I could give the a negative infinity score i would

Boy can you waste hrs getting transfered from one department to another,when they transfered me 3 times today "as i called 3 times and all i kept… Read more

getting a recorded message from a department i waited 10 minutes each time"ONLYto get another recorded message this department is Closed @317 pm on a friday "the recorded message said open till 5 p.m ?? and we trust them to look after our monies. they have my phone and email "but never call me or send a email"?

Great first impressions – Good customer service. Spoke to Ash who explained the product realy well and answered all my 1000 questions patiently. Also spoke to Annabel and… Read more

another attendent whose name I cant remember. Very polite people.

Opening the account also super easy using nedbank app. Also love the fact that my super now shows in my bank account and can keep track of it.

Failed before I could even become a customer I intended to invest $ through Colonial First State’s FirstChoice Wholesale Investments platform.… Read more

Unfortunately, the online application repeatedly produced error messages and could not be completed.

I spent days trying to resolve the problem with telephone support while also recovering from surgery. CFS issued case numbers, but staff appeared unable to retrieve or clearly explain what had been recorded under them. The case numbers therefore did nothing to help resolve the problem.

After multiple contacts, CFS’s solution was for me to print the lengthy application paperwork at my own expense, complete it manually and mail it back. The follow-up email was also extremely poorly formatted on my iPhone: the useful information appeared in tiny text inside a desktop-sized box, while enormous legal disclaimers dominated the screen. This is particularly concerning because I manage my accounts primarily on mobile devices.

If opening an account is this difficult—and communication is already this confusing—I have little confidence that obtaining assistance, accessing information or withdrawing my money would be straightforward after investing.

I have therefore decided not to proceed with the $25,000 starting investment. CFS lost a prospective customer because its systems and support could not complete a basic account-opening process.

ANZ and OnePath Super Insurance Applied for $800K but received $300K They were happy to transfer the remaining balance of $500K unfortunately… Read more

nothing happened for nearly 7x years since then

Just be careful the way they entertain Just like “walk to walk - talk to talk”

After a month ANZ released all my supper savings of $80K & closed all my accounts & refused to entertain me

I kept calling them every week regarding balance owing of $500K, but refused & refrained to answer all my calls !!

Honestly the worst company I have ever felt with. Made closing an account impossible. Staff barely speak English and I had to run around and fix their mistakes. I would rather deal with anyone else than this pathetic excuse of a company

So ANZ sends a rollover from my SMSF to MLC super, which uses an NAB bank account and ANZ quotes the correct account number and reference on the… Read more

transfer. It's a biiiiiiiig rollover. After 11 days MLC still can't find it. You couldn't make this up. Two stars because once they have the money the earnings rate is quite good. This is supposed to be supporting my pension. No-one at MLC appears to know anything, they just keep saying "another 3 business days". I also note that the trustee associated with the MLC Super ABN is actually Equity Trustees, so great job they are also doing (not).

I strongly suggest you do not use Asgard / BT to look after your superannuation fund. Their client service is useless and extremely unprofessional.… Read more

Trying to close my account and get my funds is very difficult. Their forms are not clear and attempting to authorise any slight correction over the phone is non existent. They do everything they can to delay providing your money. I highly recommend Australian Super. My dealings with them have been far easier and their client service is professional. DO YOURSELF A FAVOUR AND STAY CLEAR OF ASGARD / BT.

Absolutely aweful superannuation provider , service is nonexistant, returns are pathetic ,completely untrustworthy , if i could give negative stars i… Read more

would . I think the next course if not satisfied is the Australian Fianancial Complaints Authority. Whatever you do stay away from them.

When I emigrated to Australia in 2014 Westpac Bank recommended this super fund so I trusted them. The BT super fund made me no money in 6 years until… Read more

I noticed how badly it had performed and I switched. Don’t put any of your funds into this super fund. They should be closed down but of course they still operate ripping customers off.

Takes me 30 seconds to deposit funds into my Super. Now it’s been 5 weeks and 50 forms and they are still finding ways to not give me my money. My wife is having exactly the same problem. Super is such a scam. With I could review 0

Rating: ★☆☆☆☆ (1/5) Extremely disappointing experience with Mercer Super customer service. I requested my statements for the last three years, but… Read more

instead of listening to my request and reviewing the history of my previous interactions and calls, I was blamed for not asking correctly.

My issue was not about a lack of understanding on my part; it was about a failure to properly review the information already provided and understand my previous requests. Rather than taking the time to listen and resolve the matter, the conversation focused on technical terminology and shifted responsibility back to me.

I was advised that the issue would take 3–5 business days, but after waiting, it was only partially resolved. I was then placed into another 3–5 business day cycle while the original concern remained unresolved.

Customer service with empathy, patience, and ownership can make a significant difference. Members need someone who listens, understands the situation, and helps navigate the process rather than feeling blamed or dismissed.

For a superannuation provider managing people’s retirement savings, trust is built through accessibility, clear communication, and reliable support. Given how difficult it has been to get assistance and resolve a straightforward request, I would have serious concerns about entrusting my retirement savings to a provider with such a challenging customer service experience.

My review is about the app. It is buggy as [Content Removed] and they know it. I have raised issue after issue and it falls on deaf ears. Error messages everytime I log in. I question what they are doing if they know and don’t or can’t fix it.

My father died and unfortunately he was with Virgin Super. They have made the entire situation almost impossible, leaving out paperwork we needed to… Read more

sign, taking over a month to review simple documents, not addressing complaints from one family member but addressing them from another. I would absolutely never recommend Virgin super to anyone.

THEFT OF SUPER BY GUILD – The worst super fund available Straight out theft of insurance premiums income protection for a part time worker.... guild got rich while my wife… Read more

got poorer

If your wealthy don't worry, but if your a normal worker on basic wages then you will retire much poorer with guild super Get out of out of guild super ASAP