ANZ

0 Stars I have been banking with ANZ for 20ish years, they have closed the banks I started with, so reduced actual tellers to resolve issues. ANZ… Read more

froze my account 2 months ago for not updating my details, I have never changed my details, except my email, of which I notified them of, it was locked for 1.5 weeks even though I had notifications thanking me for updating details. This caused home loan payment failures to my other bank. I thought at this stage I should cut ties, but I am loyal and gave second chance. Wednesday last week they locked my account again, my fortnightly wage had just gone in. I sent a message "I believed I had updated". They sent "After investigation, we see that you have updated, but your son hasnt, we will contact him". This is a savings account I have for my son, he has no access to it. The next day my wage was missing, Transactions only went to 3days previous, there was no record of my wage being there. I rang customer service KYC (Know your Customer-department that restricts accounts for not updating details) They say they can't see balances, I tell them I'm closing childrens accounts, so no longer an issue, unlock my main account. Why if there was a problem with those accounts, did they lock my main account, but not the smaller accounts. They said my wage had bounced back to employer. I have closed all accounts except the main one that is still restricted. Friday: they said retrictions would come off 24-48hours later. Monday: They sent an email to my old email address(the one I don't use anymore, so lucky I looked) of which I had updated. Requesting me to update all my details again. They don't need my details, I just want to close account, I have emailed and given my new account number to transfer remaining funds, then close account. I am sitting here Good Friday(9days later) still restricted account. ANZ give me my money/close my account. I have never been overdrawn, you have always had my details. You have left me without money for 9days over a long weekend, and again home loan payment failures due to your lack of professionalism.

"I have been a loyal ANZ Plus customer for nearly three years. However, I am writing to formally express my extreme dissatisfaction with the… Read more

platform’s reliability and service limitations, which have recently caused me almost to fail a $3 million property settlement. My experience has revealed that ANZ Plus lacks the necessary infrastructure for significant financial transactions. Specifically, the absence of counter service, the unreliability of the in-app chat support, and the inability to facilitate RTGS (Real-Time Gross Settlement) for PEXA are unacceptable. While competitors like Macquarie Bank provide manual RTGS support via email, ANZ Plus’s rigid small transfer limit made it impossible for me to meet my contractual obligations. Due to this lack of support and the resulting financial damages, I have lost all trust in your institution and have closed my account immediately."

I applied for small loan to do some repairs on my home before selling the house. It took 3 months to be completed. I was disgusted. When I have moved my business and home, I be changing banks!

Very poor service. ANZ processed my request after 42 days despite I requesting them to cancel my request almost immediately. Despite acknowledging… Read more

their operational errors in AFCA complaint, they never provided me with call recordings as requested and they take forever to respond- only after follow ups. Poor process and complaints management

A ring.com subscription in Australia is considered a foreign transaction. The bank claims its processed outside of Australia so its foreign even… Read more

though the pricing is for ANZ. An air ticket purchased to fly overseas from Australia is considered a foreign transaction because the bank said the budget airline processed the transaction overseas. All these involved in AUD and without informing prior to purchase at the checkout, to be added post transaction. Never had an issue with my previous card issuer. All people watch out for these small hidden unexpected fees - if you dont check you wouldnt even know this is a thing with domestic spend. I think the ACCC need to clamp down on these fee add-ons post transaction.

Maximise Profits by Minimising Deposit Rate Increases – I have had a progress saver account for many years. ANZ is super fast at passing interest rate increases to borrowers and extremely slow at passing… Read more

them to deposit customers. Most competitors passed the November 2023 increase to their deposit customers late last month, but ANZ still hasn't passed it on over 1 month since the cash rate increased. You can get at least 0.25% more from nearly every other bank.

Cannot recommend this card for international travel if you need a dependable card. WHY: I was on holiday with my family in Europe over Christmas,… Read more

and the ANZ falcon technology falsely flagged my buying tickets to Disneyland Paris as a fraudulant transaction, leading to the card being blocked for use for the entire 4 week trip. POOR SERVICE: When i rang to get the card reinstated, the equally unhelpful and unfriendly ANZ contact person on the telephone helpline was unable to reinstate my card and expected me to recount every minutiae of previous bank transactions by heart while i was at a busy French train station on Xmas eve Dec 2025. If it hadn't had my Wise card on me as a backup, i would have not been able to pick up my rental car that evening and would have been stuck that night. I cancelled the ANZ frequent traveller black card as soon as i got back to Australia. Check out the final invoice ANZ sent me, too. It's for an interest of 93 cents. Ridiculous.

This review reflects on poor bank communication and unhelpful , if not intentionally detrimental, processes for customers in the initial setup of the… Read more

ANZ Frequent Flyer Black credit card . My card was activated on 16/1/26 with email communication to this point. Notably, the bank has not sent a physical welcome pack in the post despite a promise to do so on two separate phone calls to the bank's telephone agents. Secondly, after choosing to use CardPay Direct (Direct Debit) as card balance payment method , the CardPay Direct Application form was duly completed and emailed in accordance with the stated instructions on 19/1/26. Notwithstanding, two days later on 21/1/26, the bank requested further information - a copy of the account statement for the bank account to be debited (an item not previously stated as required) - which was duly emailed. The bank advised by reply email on 22/1/26 the CardPay Direct request was successfully processed. Note - NO mention was made in email that direct debit instruction would NOT be actioned for the first (current) statement (issued 19/1/26). A direct debit payment method confirmation letter was eventually received from the Bank in the post on the 3/2/26 (14 days after the email!). This letter DID (belatedly) mention that direct debit instructions set up (22/1/26) after the statement date (19/2/26) would not be processed for any statement with issue date prior to direct debit setup. The payment due date for the first statement was 2/2/26 (the day BEFORE the letter arrived!). My husband, understandably under the circumstances, expected the direct debit instruction, processed 11 days before the statement payment due date (!), to apply automatically and overlooked the payment due date. That is until 4/2/26 (today) when he realised with surprise and annoyance the direct debit did not apply and had to make a (late) manual payment via Bpay (will incur late payment interest). The Bank's policy, process and communication in this instance is unsatisfactory and unfriendly to any new customer that wishes and expects to make card payments on time using direct debit method. In any world where the customer comes first, the Bank ought to have taken a reasonable approach . It ought to have made good on the direct debit instruction (made almost as early as practicable and processed 11 days before the due date!) to the initial statement. Instead, it applied the logic of convenience and advantage for the Bank versus burden and cost to the customer . In reality, it is almost impossible with this Bank's QFF Black credit card setup processes to take advantage of direct debit payment method for the initial monthly statement. This was never made clear by the Bank. I suppose it probably should not come as any surprise. I would caution any prospective new ANZ Frequent Flyer Black customer to make themselves well aware of this trap.

I checked with ANZ if they had ever charged me junk insurance as they were not allowed to do this and must refund anyone if they have charged this.… Read more

ANZ told me I hadn't been charged junk insurance. I lodged a check with Claimo and they came back and advised me a month ago that I had and that ANZ need to refund me $710. Claimo charge a search fee for this which is $233.28. I feel totally ripped off by ANZ, I contacted them to see if I had been charged junk insurance before I contacted Claimo but they advised I hadn't been. Claimo found out they had and now I am losing part of refund as I have to pay Claimo for their help. Also a month later still have not received the junk insurance refund from ANZ, currently on the phone to them trying to get it paid. So far spent 1 hour on the phone being directed to multiple people.

Worst Bank I have ever dealt with. They continuously change their policies in favour of the bank and no consideration towards their customers. Be… Read more

careful if you open a rewards card, read their policy carefully as they make it hard for you to earn your rewards blacklisting you by the way you pay your bills.

I have been banking with ANZ, personal and business, since 1986. For the last couple of years I have been investing spare cash in a ANZ Term Deposit… Read more

for 3 months terms. My most recent Term Deposit matured just a few days after having delicate Nasal surgery with a hospital stay and all the usual expenses - ENT Surgeon, Anesthetist, Hospital Costs, MRI, Medications, etc, etc. Even though I have requested multiple times for my banking mail to go to our family PO Box, we discover a reminder letter in our home letter box about the Term Deposit maturing 2 days after the grace period for either re-investing or taking the money out. This all happened while I was recovering at home for nearly 2 weeks after the surgery. So I go into the bank and speak to the person I have been dealing with and the answer is , "it takes 31 days to do a Term Deposit Break" and get the money out. Then I ring ANZ and are told to email the ANZ Hardship Team. I send them an email straight away and get a generic response that, "they will consider my request and I will get the answer in 3-5 business days." That time ended 7 days ago and no "human" replies to 2 emails I sent. Only the generic, "I will get the answer in 3-5 business days". This is my own humble opinion (based on hard experience) - If you are doing great ANZ, "are here to help" If you are in trouble or having hardship. EXPECT A GENERIC EMAIL RESPONSE FROM ANZ! OR NO ANSWER....

I recently changed my credit card from an ANZ Frequent Flyer Black (FFB) to an ANZ First Credit Card as I couldn’t stomach the annual fee on the FFB… Read more

card any longer. At the point in time when I activated my new ANZ First Card, which de-activated the FFB card (since it was a change of card request), a fraudulent transaction was posted against the FFB card number. ANZ claims that this transaction was performed by someone cloning my old card (even though my card never left my possession and the transaction was posted in a different state). Seems very coincidental that this transaction happened at exactly the moment in time when I activated my new card, which de-activated my old card from Apple Pay/Apple Wallet. And there had been no other fraudulent transactions against this card up to this point in time. My suspicion is that there is an issue in the banking system whereby when a card is deactivated via activating a replacement card type, the deactivated card gets crossed with another cardholders card resulting in a transaction that is in the process of being posted, getting processed against the wrong cardholders card. So please beware when changing credit card types with ANZ Bank and check your account activity if you do to look out for erroneous transactions against your account. Note also that ANZ fraud protection is useless. I posted a POS transaction in my home location less than hour prior to the erroneous transaction being posted and the erroneous transaction was also POS in another state that is over 4 hours away by plane. So why wasn’t this picked up by ANZ as fraud and stopped?

Had storm damage to my house in March 8 months later it still hasn’t settled – They have questionable leak detectors opened the door to my house and sprayed water in there until it leaked through to my kitchen and said it wasn’t… Read more

storm damage … um my door isn’t open and I’m not standing with a hose in my house! and many assessors that will write what they want. (Although the independent engineer was good). My kitchen and bathroom and balcony had to be replaced entirely. Initially they tried to tell me it wasn’t due to storm damage. Eventually they accepted damage to the kitchen and the bathroom and they insist it is only worth 10k. I have new for old replacement. Tye tiler alone was more than 10k. They said they didn’t have to tell me how they came to this cost. I couldn’t afford alternate accommodation so stayed in another apartment I own which I would normally rent out and they indicated they didn’t have to reimburse for this accommodation expense… there is plenty more I could add to my experience it has been a very stressful year. I hope this review ensures people don’t get their home insurance with ANZ it is underwritten by qbe by the way … they take a very long time to get back to you on anything. My appeal is currently with ACFA, I know 8 months later the loss of rent and business (which they don’t cover) months later will not even come close to what I’ve lost and I still can’t live there. Please don’t buy insurance with them.

Have been a loyal customer for 20 years but about to leave. Got $7k of fraudulent overseas transactions on my card 10 days ago ... ANZ did not notify… Read more

me, I notified them! Now it has been 10 days and they have still not reversed the transactions, so my card is overdrawn and unable to be used. Have called them 4 times already, they keep saying not to worry they will fix it in time.

How can they blatantly change the conditions of the saver account I've changed to Macquarie bank exactly how it should be for savings reward account

ANZ than QBE than all the sudden CGU. Would not keep my money either in ANZ ever again – Absolute disgrace. They even hang up on us when calling on phone. My policy just been cancelled all cars ( always payed in time for 12 years since… Read more

walking in ANZ bank Torquay) They dropped an email saying ahh its QBE ok now few years later CGU than that was it bye your policy expired.(?) Can not find words to describe at all. Would give them no stars at all if possible. Actually good time to look around on the market..

Changing landlords insurance company Not happy – My unit was trashed and damaged Hard to contact did ,not phone back like promised and nobody would give me any details on what I could claim Needed… Read more

to get a meth test done on property , due to meth usage in the property.They would not confirm if it was covered if proven to be over the limit.They said they did not know and would have to find out They would ring me back,didn’t happen. The place was invested with cockroaches ,damaged kitchen the whole place was disgusting .A lot of rubbish and broken furniture to remove They don’t that Can’t get trades people in as booked out Can’t attempt to rent out due to condition and needing to replace items Asking if I can claim rent loss ,told no because the kitchen etc is still usable Who on earth would rent with it looking like that I am definitely going to change landlords insurance as I feel very let down

Fantastic customer service – On Wednesday 10th May 2023 afternoon I went into the Lilydale Branch and I asked Miranda if she could apply the fee waiver on the ANZ Access… Read more

Advantage if I showed them my Pension Concession Card and she said that was fine. I would recommend banking with them since they are extremely helpful with their customers.

Horrendous customer service levels - don't do it – No customer service, 30+ min waiting on phone and still no one there. can't contact them any differently given account is closed.

Just stay away from ANZ – I am currently an ANZ customer and had a car loan with ANZ (through a broker) that paid off without any delay for 4 years, finished last month. This… Read more

month, I applied for another car loan to replace my old car with a new one. About the same loan repayment amount, same term but my income has been increased, asset increased and my home loan paid off, so no debit. My car loan (secured loan) was rejected for insufficient income after long waiting and providing many documents. So I quickly applied for another car loan on a different bank as I am in the middle of buying a new car and it is approved within 48 hours. I thought I have paid off previous ANZ car loan successfully plus being ANZ and more income that would make my second car loan application easy with ANZ however it was not the case for ANZ. ANZ has a strange non-sense system and there is no royalty being a banking customer. This simply add a negative credit application history on my Equipfax credit report. Previously I had the same experience with a personal credit card application. Approved from 2 banks right after ANZ rejecting my application. It is a funny and silly finance system from ANZ.