Best Robot Vacuum Cleaners

Was initially unsure whether to get this or the Roborock qrevo L on Amazon prime day but decided on the Dreame as I previously had a D9 which lasted… Read more

for 4 years before needing major part upgrades. The quicker mop pad drying feature and anuto dispense cleaning solution also help as the deciding factor. After a month of use I’m quite happy about the purchase. It is smarter then my old D9 that often wonders into exclusion zones or gets stuck the L10s gen 2 have not had those issues.

It was great to begin with, but after 6 months is where the issues began. Not able to contact the seller as they had gone into administration. Tried… Read more

multiple attempts to contact the manufacturer in Taiwan, all unsuccessful. I am now left with a dodgy machine, which cannot be fixed as even if I did repair it myself or get someone else too, parts are not easy to replace, which adds to $$$. Do yourself a favour and don't buy this brand/model.

we've had the 670 for about five years now and have hard floors and absolutely love it. for an entry level vacuum cleaner it does the job

Absolutely the best. Highly recommended I can't fault it. I have the cleanest floor & very precise.

Very Disappointing – Poor Cleaning Performance and Terrible Customer Service next step I will go to consumer protection I am extremely disappointed… Read more

with the Roborock Qrevo Edge C. The robot vacuum frequently drops rubbish and struggles with uneven surfaces. It does not clean properly, which defeats the whole purpose of buying a robot vacuum.

The product has already required a repair once, yet I have continued to experience problems. The customer service has also been very disappointing, with long delays in getting the issue addressed and the product fixed. The time and inconvenience involved are simply unacceptable.

For a product that is supposed to make life easier, this has been nothing but frustration. I expected much better quality, reliability, and after-sales support from Roborock.

I have lost confidence in this product and no longer want to keep it. **I want a full refund rather than having to deal with repeated problems and lengthy repair processes.

I would not recommend this product based on my experience. Think carefully before purchasing, especially if you expect reliable cleaning performance and responsive customer service.

Do not buy a roborock please!!! It stopped working after approximately 10 weeks. I was asked to send it back to be looked at, this is not good… Read more

enough. I have a disability which is why I brought a robovac. This wasn't a life style choice its a necessity. My friend had another brand which stopped working and it was replaced immediately. Poor customer service Poor product

Very good unit was east to setup and way above others

Love it , I use just for the vac , it great floor never been so clean, I brought another for downstairs Show details

Unit was dead on arrival. Customer service wasn't much help. Ended up offering me a "replacement" that was $400 cheaper than the one I bought. I… Read more

declined and settled for a full refund. Suspect the battery was completely flat. They could have sent me a new battery and ended up with a happy customer. Not a very good experience to start off.

For me and my family it does phenomenal work, we have four dogs a golden retriever two beagles and a border collie and it keeps the hair off the floors off the floors 24/7 with just one vacuum Show details

Overall this robot vac is pretty good. Had it for a few months now. I was expecting much better obstacle avoidance, but it seems the same as previous… Read more

generations. This means I still need to pick up all the little baby socks and small toys before getting it to run. Actual vacuuming and mopping performance is good.

I purchased the Roborock Saros 10R in June 2026, and it developed a major fault (Error 4) under just three months of use, ultimately requiring the… Read more

mainboard and both cliff sensors to be replaced. The return process itself was a poor experience: no courier was arranged despite the unit being large and heavy, so I had to source my own box, buy protective packaging at my own expense, carry the unit myself, and print a shipping label at a public library since none was emailed in a usable format. When the unit came back faulty, Roborock's customer service initially offered only a repair, despite this clearly meeting the threshold for a major failure under Australian Consumer Law, and proceeded with the repair regardless of my written request for a replacement. For a product marketed at a premium price point, this level of build reliability and post-sales support was disappointing, and I would think carefully before purchasing from Roborock again. I will certainly be moving away from this product.

I wish I bought this earlier. Easy to put together. It created a pretty accurate map at the first go and with a little help from other owners at… Read more

Reddit I easily managed to get upstairs set up as well on a different map. The instructions for a multilayered house were unfortunately lacking in the booklet. Then again, who needs booklets, when you've got Google. Our 'Rocky' avoids the cats and later on comes back to those spots she avoided. Meanwhile she takes pictures of the 'obstacles' (loads of cute cat pic's!). She makes an amazing job of the laminate flooring. One of our carpets is disintegrating of old age and in need of replacement. She vacuums the woolen fibres up, which block her brushes up, awkward but can't hold it against her. At some stage she didn't vacuum very well. After some investigation, I realized she tried to inhale a nerf gun bullet and it packed her dust inlet. After unblocking her she's beenperfect! She avoids most objects accept some of the cat toys (toy mice, nerf gun bullets etc). For the price I paid, still a great product: Roborock Qrevo Curv 2 (NZ$1499 Roborock website, large discount). Questions per email about delivery time were answered quickly and accurately by the customer service center. If, like me, you struggle paying over $2000 then I highly recommend the Qrevo Curv 2!

Bought this on sale for $800. Cleans carpets and wooden floor very well. Long battery life and never had any issues after 8 months. Only wish I had… Read more

bought the model with the mop arm that gets close to the edge as this model cleans to about 60mm from the skirting boards which can be noticeable.

Ecovacs Customer Service – Can’t work with 5G, no info on any printed or published info about this when buying. Just says works off wifi. After troubleshooting failed,I emailed… Read more

customer service who wasted another week fluffing around telling me to check if I’ve plugged it in & turned it on, you all know the score with the runaround! I finally got a phone number & rang. First question was do you have 5G? Yes I said. I am then informed that it won’t work on the 5G network. Told me to contact service provider to change my service to a mix of 5G & a 2.4G. Are they joking?? We don’t even have 3G anymore. I have no idea if this machine is good or bad as I cannot get it to function. It needs wifi to be shown its route it will take after the initial use. This revue is for the company and there handling of my problem. I can’t have a refund because it is not a quality issue.

I wouldn't recommend this at all. It worked well for the first year and then started malfunctioning - constantly! I clean it regularly, do all the… Read more

right things etc., but this thing is a pain in the butt! It gets "trapped" multiple times in a vacuum session but it says it's trapped while it's sitting in the middle of an open floor with absolutely nothing anywhere near it! Despite using the maps to tell it where to clean it doesn't stick to the designated areas and goes rogue. It's a complete waste of money! Very, very disappointed!

Does a decent job of a daily clean. Doesn't do a perfect clean, particularly in corners, but collects a great amount of dust and dog hair for a daily… Read more

tidy up.

Reliability has been poor. At around 7 months the right wheel jammed and needed manual intervention to free it. Then at around 14 months the unit developed a charging fault: it started reporting low battery mid-cycle and returning to the dock, before eventually losing the ability to power on at all. I went through Roborock's full troubleshooting process which didn't help

Roborock's support was polite but unhelpful: since the 12-month warranty had expired, they'd only offer a paid repair with the cost to be confirmed after inspection. No acknowledgment that a $699 appliance failing outright after 14 months of normal use falls short of reasonably expectation.

I ended up resolving it through Amazon rather than Roborock, who processed a full refund once I raised it as an Australian Consumer Law claim rather than a warranty request.

So far my robot cleaner (named Rhonda) is coping with my long haired german shepherd hair. Does are great job on my rug too. I recommend the cleaner as it has helped me greatly to keep my Jarah wood floors clean . Show details

Worst Customer Service Experience I've Ever Had I had the absolute worst customer service experience with this company. My robot was held for five… Read more

months due to their incompetence and poor communication. The initial repair process was a nightmare: • They took three months just to send the AusPost label for the assessment. • I was initially told the repair was covered under warranty, only to be told later that it was not. • They erroneously claimed my warranty period had finished and quoted a repair cost of around $600. This was demonstrably their fault on paper. To top it all off, I had to pay the delivery cost myself just to get the unrepaired robot back. The only silver lining is that I had an extended warranty through Harvey Norman, and I luckily got a full refund from them. I strongly advise against dealing with this company based on their incredibly poor service, lack of accountability, and deceptive communication.

One star is way too generous for this dud. Originally purchased in April and initially was happy with the machine mopped and vacuumed well. Just… Read more

under 3 months in the side brush stopped working which meant the machine was unusable. On this occasion Ecovacs were helpful and offered a refund, exchange or repair - I chose the exchange as I was happy with the product - BIG MISTAKE !

My second machine has been an absolute dud from day 1. Can’t find its way back to the station, forgets its location if it needs to be untangled so you have to start again. Have had to reset it countless times, so remap house . Annoying but put up with it until the side brush on the new one also failed.

This time only a repair was offered - because apparently the warranty on the new one dates back to the purchase of the original dud - so my reward for giving it a second chance is a 3 month shorter warranty period. Not sure if this is legal.

Anyway it returned yesterday - side brush working but now it can’t find its way back to base - even if it’s placed in the station it doesn’t recognise or charge. So reset again today no luck

I have bought dud products in my time but this is by far the worst. Overpriced landfill.

Would not recommend Ecovacs to anyone.

My roborock has changed my life, cleaning up after a big slobbery dog has never been so easy! Show details

The number of stars takes into account the price I paid. I cannot expect $1000 worth of features and functionality on a $200 machine. Set up was a… Read more

nightmare and I am very tech savvy. I would not connect at all to an iphone but did to an android. I use this as a daily pick up machine as I have a german shepherd. For those not familiar with them, they malt all year round. If you vacuum in the evening, by morning there are large tufts of hair in the living areas. I do not use it on carpect, only tiles. Despite it supposedly having the feature of being OK over cables, make sure all cables are off the floor, it gets badly tangled and doesn'stop when it does. The fact it talks to you is not annoying; sometimes it is amusing and occasionally useful. A feature of stopping requiring the chamber to be emptied would be useful. I would prefer a larger chamber but it would be easily sufficient for a family without a dog that loses so much fur. You need to fill up the water reservoir for every clean. To save money, I used the original mop piece as a template and cut it out of microfibre cloths. I got 4 per cloth (Bunnings ones) If you sew two together it works perfectly and is a heck of a lot cheaper than using proper ones. It sticks to the velcro attachment with no problems. Just wet the makeshift mop before you start the machine. The mop does enough as a daily wipe down of the tiles but obviously proper mopping still needs to be done. It would be better if it could use some detergent which it can't. It gets close enough to walls and corners to be effective enough. It also fits under remarkably low furniture. It comes apart easily and is more robust than it seems except the flimsy cover between the roller and dustbin. It operates fine without it when it falls off though. I recommend it as long as it is just a regular tidy up machine, not used as a serious vacuum or mop. The battery lasts for ages. I have a large living/hall/kitchen/foyer space - it has never had a problem with battery even when I have run it twice in sucession.

I must admit this seemed good for the money when I bought it but quickly disappointed. It kept dropping the WiFi network and was a pain to get back on. Have since upgraded to something different, and yes more expensive, but well worth it. Show details

I purchased the MyGenie two years ago from Harris Scarfe. While it was still under warranty, they redirected me to the manufacturer when, after… Read more

roughly eight months, the vacuum started running in circles. After a lot of emails and fault-finding efforts, I eventually received a replacement unit at no cost, which I appreciated.

Unfortunately, about six months later, the same issue occurred. This time, I couldn't get a replacement since the warranty had expired. Additionally, the battery runtime is quite short, and it often gets stuck in areas where my other robot vacuum doesn't (yes, I have two—clean freak here!).

This is my brand new family member! He hardly consumes much and helps out with the housework. I had researched many models of Dreame, eufy, Dyson,… Read more

and Ecovacs before shortlisting Ecovacs for their after sales service. Inevitably new models may encounter issues so you do want someone that won’t leave you high and dry, pardon the pun.

I had then shortlisted the X80 for its reliability while X11 cyclone because I didn’t want to buy dust bags. Unfortunately the X11’s reliability is suspect and X12 isn’t yet available in Aust. So between X11 Omni and T90, this was better spec-Ed and cheaper (due to sales). Primarily I was looking for good navigation and suction.

When it first came, it did take very long on its first run trying to map out the area. It is recommended to let it vac several times before mopping. Here’s another advantage- the T90 has a physical cover that covers the mop when it has to vac, no more wet carpets! My carpets and floors are now cleaner than when I was manually vac-ing and mopping.

The navigation is also better than expected - after I move things around (eg rugs or potted plants) it can reroute. For instance, it does seem to have moods and finds alternate routes back to dock. So it can work around humans, pets, ie life. And it has a pet mode too!

Now the cons where the software is a letdown. The T90 has the new AI called Yiko and an improved app which X80 doesn’t. However, I find Yiko unhelpful, you can tell it simple instructions but you can’t talk to it. And it can’t give simple info like how to perform certain tasks. So it’s more like a bot than a true AI (even my ChatGPT scoffed). Relatedly, there aren’t detailed instructions on Ecovacs site or the physical manual for many tasks, as they rely on its otherwise relatively instinctive app interface.

The app is mostly useful but has some niggling annoyances. The bot can only be issued one set of instructions at a time. You can add tasks (eg zones but not rooms) but it will insert into its current flow rather than append behind, and you can’t change the order. The map is also glitchy and it’s difficult to exactly pinpoint where to add dividers, furniture, etc; you are just kinda guessing based on its route. Also, if it is fast charging (another useful feature for houses), cleaning itself or other dock activities, you can’t update or issue new instructions. Similarly, during cleaning, u can’t update the map eg to inform it about new furniture to avoid.

Otherwise, the app is cool - as you perform more tasks, it gives you points that you can accumulate towards discounts for its merch eg dust bags or cleaning solution.

In sum, it has been a true time and energy saver. I do hope for a software update.

Update: I've now used it for 2 weeks and I'm ready to comment on the after sales service. My robo did have an incident where I needed to check with customer service (one relatively simple question and a second less easy question). You can contact them several ways (via app, ring them, or email) and they are super responsive - there is an immediate chat but if they're offline, there's email and they will respond probably within 24 to 48 hours. The downside (associated with any call centre I guess) - different agents take your service job so either you explain your whole history or you get FAQ responses because they don't have the time (and don't bother?) to read your whole case. To be fair, the app does have a slightly clunky to navigate FAQ (as it houses FAQ for all their robos not just your model), which I had already read before logging a service question. Remember my earlier comment - if they updated Yiko to be able to handle simpler questions rather than trawl through the help site, maybe that would already cut down 90% of the service jobs!

In case you're curious - my question was how to move my dock. Answer - you have to remap the entire map otherwise my robo was getting very lost and plaintively calling out for help!

⚠️ these robots are not too bad in terms of cleaning, however when they break down, it’s an absolute nightmare! ROBOROCK customer service is one of… Read more

the worst. They are incompetent and I would rate their communication 0/10 ROBOROCK requests the broken goods to be posted to them. They will not notify you at any stage, so you will be in the dark during the repair process. You won’t even know if they have received the goods! After a few weeks, when your robot is returned, you will find that the exact same problem still persists. The repair was an absolute waste of time. The second time around, they can’t even manage to send the right Aus post repair labels. It has been 2 weeks and I am still waiting for them to send me the correct post return labels And don’t even think about asking for a refund, oh my god

Have had the Q10V+ for about 3 weeks. Everything fine until yesterday. Had set up for 2 passes for kitchen, which it did perfectly with cross hatch… Read more

paths. Yesterday it did one pass correctly, then meandered aimlessly until I sent it home (via the app). It got near the dock, but could not make it and started meandering aimlessly again. Will try a few options, maybe recreate map. Haven't given up yet, as has mostly performed very well

I just want to make people aware of how a faulty unit from Ecovac is sold. I purchased a X11 omnicyclone from Amazon thinking the store was from the… Read more

Ecovacs store. The unit lasted less than 3 months and after contacting Ecovacs was told to return the unit. Turns out that the unit had multiple problems which they classed as beyond economical repair. They then came out with their little scam of advising me that they are not the retailer and I need to return the unit to another 3rd party retailer that they use which I have to now go and explain to. Terrible customer service and an absolutely useless warranty. So after a few emails this is what I am reduced to having to do. I am deeply disappointed in this as their Ecovacs store name is clearly listed on the Amazon listing. Just another terrible way to rip customers off. Also the main issue was the bumpers not retracting (seems a common problem on these units). I followed their instructions online to reset it and a load of small plastics parts fell out. Poor quality from the get go. I should have purchased the Roborock ultra. Anyway. No thanks to Ecovacs but people be warned. You may think your purchasing from Ecovacs which is what I thought but they have outsourced that and then you will get the runaround like myself. Why can’t people just do the right thing.

roborock was great but the after service is NON existant. We have been waiting for three months for our roborock to be repaired. All AI generated… Read more

messages, no help despite calls to their customer service and no idea when it will be returned. Will not buy a roborock ever again thanks to this terrible experience.

Perfect – Superb. Quiet. Good battery life and custom zone and room setup is sp handy