Best Robot Vacuum Cleaners

We were happy with the cleaning the machine provided. Unfortunately we needed spare parts for the Lulu tower. The supplier, Robot MY Life tooks… Read more

weeks, after numerous follow ups, to reply and then told us we would receive an invoice to order the parts. After 3 more weeks we cut our losses and changed to another brand. Avoid this company the service is non existant!!

Worst company to deal with under warranty. Refuse warranty for reasons they technically made up. The machine with mop is extremely faulty. Just… Read more

google the complaints from 100s of people all around the world. Facebook, redit ect hundreds of the exact same complaint. Then after your machine leaks on day one, they exchange it for another faulty unit then exchange it for another faulty unit. To then blame you when that one is also faulty. Because the company is in receivership and going broke because their product is so faulty. The mops leak from day 1, they send out seals to help that leak after a few months, then apparently its our fault and deny warranty so they can save money.

They know their product is faulty, hence the seal kit that needs replacing over and over again.

Do not buy this product or anything from this company.

We first tried non brand replacements but vacuum continued to do a suboptimal job. We bought a Roborock brush. This improved the performance somewhat. We are now wishing to replace all consumables with genuine parts. Show details

I haven’t had a fully automatic Roborock before so this is a real luxury. “Berta” is great. Easy to setup, easy to map and set schedules. She’s great… Read more

on low pile carpets and mats and mops with the grain of the laminate floor boards. Hardly any maintenance, I mop and vacuum every weekday and only need to wash or blow out the filter once a week. And fill the water container. Highly recommended.

After sales service is non existent! No one returns your calls and it’s a robot who answers.I have a broken product under warranty and no one will help me! Show details

This thing has basically changed my life. We didn't know what we were missing out on with a vacuum only model before; having it vac+mop every other… Read more

day (tiles and hardwood flooring, 2 cats) has been a major step up. The floors are literally always clean, even after we've been away.

The auto mop washing is awesome. Filling/emptying the tanks rolls around more often than I expected but I don't actually mind as it just reminds me how much cleaning it's done; I do suggest putting the dock somewhere near a bathroom so it's easy to top up and empty.

The vacuum + mop works better than expected, I kind of thought I'd have to vacuum *then* mop but it works well as one mode. Super happy with this purchase.

It cleans, vaccumes, mops well, lifts mop pads before vaccumes carpet (Not sure it vaccumes as good as my S6 but still does a good job, gets to some… Read more

edges, but misses some (not sure if this a mapping problem) also see "unmopped bits" a gap between the 2 mop pads. Love coming home to a clean floor with clear vaccume marks in the carpet pile, makes my day.

The robot started malfunctioning during the warranty period. When I sent it for repair to Roborock, they held it for over four weeks claiming to… Read more

repair the robot. They then suddenly claimed to not find any fault and sent the robot unfixed back to me. The robot is of poor quality, making loud noises while cleaning and doesn't clean effectively. Save your money and go for any other brand but Roborock. Terrible after sales service and terrible product.

We've had this vacuum for years and can't fault it. We've got a long haired cat and it picks up everything up with no issues. If it breaks in the next few years we would repurchase. Show details

Very happy with the Dreame vacuum and mop. Does a good job but I still have to do a regular vacuum and mop. Show details

Easy set up, mop works a treat. So many things to be happy with BUT it cannot move between tiles and carpet!! The only reason I bought this machine… Read more

was for this purpose. I love my iRobot Roomba immensely, but it doesn’t mop and my girlfriend recommended this brand - even though she has the issue I am facing on an older model. We agreed that surely it would be better by now … nope.

I purchased the **Roborock Saros 10R** expecting a premium product, but this has turned into a 4-month dispute with Roborock. The first unit became… Read more

faulty shortly after minimal use. The replacement they sent was also faulty. After reporting this again, I was offered a third unit—but it was refurbished, not brand new, despite already receiving two defective products.

Under **Australian Consumer Law**, a product must be of acceptable quality, and when there is a major failure, the consumer has the right to choose a refund or replacement. In this case, receiving multiple faulty units clearly constitutes a major failure.

Despite this, Roborock repeatedly refused my refund requests. It was only after I contacted NSW Fair Trading and lodged a formal complaint that they suddenly offered to send a brand-new replacement. By that stage, I had completely lost confidence in both the product and the company.

I made it clear that I no longer trust this model and requested either a refund or a replacement with a newer model. Both requests were rejected.

After months of being ignored, going in circles, and having to chase responses, I have now escalated the matter to the NSW Civil and Administrative Tribunal.

This experience shows a clear disregard for consumer rights and a failure to comply with obligations under Australian Consumer Law. The issue is not just the faulty products, but the way the situation has been handled—delays, refusal to take responsibility, and forcing the customer to escalate the matter just to seek a fair outcome.

I would strongly caution anyone considering purchasing from this company.

This vacuuming robot does an excellent job. Just looking at the waste water gives you a idea how much it gets off the floor. The voice commands are a… Read more

bit gimmicky but slightly useful. The mop gets much closer to the edges that previous models. It's quieter than previous robot vacuums that I have had. I used this on timber, tile and rugs with equally good results. It requires a ramp to get up to my bathroom tiled floors, which are 3.5cm higher than the timber floors. It's base station is overly big but works well. The cost however is a shocker and I think it could be more affordable.

Writing this review on Roborock as a company given my model is now unavailable. The reviews on performance are correct, this is a good vacuum,… Read more

HOWEVER! My machine is 3.5 years old, I’ve been trying to order basic filters and brushes as recommended on the app when due for replacement and can’t get them anymore! After months or trying through both Kogan and Roborock directly, I’m told they no longer have parts for my vacuum because it’s such an old model! My machine is fine other than requiring basic maintenance parts, but apparently no useless as they don’t carry parts for a reasonable timeframe as required by basic consumer law rendering my machine useless! Buyer beware! My next robot vacuum will definitely NOT be Roborock as I can’t afford to replace every 3 years which appears to be what they expect you to do. So disappointed with them after being quite satisfied till now with the vacuum itself.

Ecovacs Customer Service – Can’t work with 5G, no info on any printed or published info about this when buying. Just says works off wifi. After troubleshooting failed,I emailed… Read more

customer service who wasted another week fluffing around telling me to check if I’ve plugged it in & turned it on, you all know the score with the runaround! I finally got a phone number & rang. First question was do you have 5G? Yes I said. I am then informed that it won’t work on the 5G network. Told me to contact service provider to change my service to a mix of 5G & a 2.4G. Are they joking?? We don’t even have 3G anymore. I have no idea if this machine is good or bad as I cannot get it to function. It needs wifi to be shown its route it will take after the initial use. This revue is for the company and there handling of my problem. I can’t have a refund because it is not a quality issue.

We replaced our cheap Xiaomi Mi vacuum once it finally gave up after many years and never skipping a beat, with the Roborock q5 pro, after reading… Read more

many hours of reviews. Big mistake. This vacuum has rarely worked properly for us. It has only emptied fully, a handful of times in the time we have owned it. The remaining times it is blocked or simply doesn’t empty for one reason or another. Now we have a lidar/turret error (second time!) which won’t go away, and we can’t fix, so once again it is not working. Don’t believe the reviews. This is absolute rubbish. I feel ripped off and angry at myself for believing the hype. I expected better from Roborock at this price, given its almost 3x what we paid for our previous robot vacuum.

Honestly, so far I am impressed. This is exactly what I needed. We have about 350sqm of house and with animals leaving fluff and fur everywhere the… Read more

ecovacs covers it all while I am at work, saving me hours of cleaning and ensuring I come home to a nice clean floor. Set up was super easy (and fun) it has Done about 5 or 6 runs haven't had to change the bag yet. Can definitely recommend!!

Worst Customer Service Experience I've Ever Had I had the absolute worst customer service experience with this company. My robot was held for five… Read more

months due to their incompetence and poor communication. The initial repair process was a nightmare: • They took three months just to send the AusPost label for the assessment. • I was initially told the repair was covered under warranty, only to be told later that it was not. • They erroneously claimed my warranty period had finished and quoted a repair cost of around $600. This was demonstrably their fault on paper. To top it all off, I had to pay the delivery cost myself just to get the unrepaired robot back. The only silver lining is that I had an extended warranty through Harvey Norman, and I luckily got a full refund from them. I strongly advise against dealing with this company based on their incredibly poor service, lack of accountability, and deceptive communication.

Worst customer service and I have ever experienced. My vacuum cleaner started playing up two months ago, I sent it back on two occasions and received… Read more

it back and the issue still persists. I was promised her placement but they have since then reversed their agreement. I have called several times and been promised I would get a call back with yet to hear back from them.

Upgraded to this from an ecovac and wouldn't go back, really great quality and does a good job. Show details

I got a Roborock Qrevo master a couple of months ago and I am in love with it. Probably one of the best purchase I have made!! It saves me so much… Read more

time that I can now use to do other things. The ability to edit the map and the convenience the app offers is great, has a good AI detection to avoid obstacles. I like the ease with which you can select a particular area and function as you need. I haven't had any issues with it so far and I am very happy with the purchase. (Basic maintenance should be done as with any equipment like keeping the sensors clean, and I plan to keep following those instructions to continue enjoying its benefits).

I must admit this seemed good for the money when I bought it but quickly disappointed. It kept dropping the WiFi network and was a pain to get back on. Have since upgraded to something different, and yes more expensive, but well worth it. Show details

Started great . Vaccumed well hard floors and roller mop worked great vac max suc is loud. Other then that pretty good over all . But around 2… Read more

months in navigation error. And then the decline into navigation madness no straight lines ,it would be still for 10 seconds thinking then fast as possible for 2 m or until it rammed into the walls . Returned to jbhifi for refund and have gone with a Dreame l50 ultra see how it goes . So far quiter overall unit .

The Lefant M1 has been an amazing addition to our family home. It doesn't matter if I want a quick vacuum done with chairs in the way, or if I want… Read more

to lift items off the ground, I'm always very happy with the job the M1 does. For a budget robot vacuum, it's more than met expectations.

Have 1 cat and 1 dog at home, and I can attest this has been a great vacuum cleaner ever since the day I bought it. Great suction that never feels me down. Show details

I purchased the MyGenie two years ago from Harris Scarfe. While it was still under warranty, they redirected me to the manufacturer when, after… Read more

roughly eight months, the vacuum started running in circles. After a lot of emails and fault-finding efforts, I eventually received a replacement unit at no cost, which I appreciated.

Unfortunately, about six months later, the same issue occurred. This time, I couldn't get a replacement since the warranty had expired. Additionally, the battery runtime is quite short, and it often gets stuck in areas where my other robot vacuum doesn't (yes, I have two—clean freak here!).

My husband & I were only going to browse today, however Matt gave great service with alot of knowledge on these different robotic vacuums & yes we… Read more

bought. Thank you Matt for your lovely friendly service. Happy long term customers at Retravision Bunbury...cheers Lynise & Ross

Bought a Deebot T8+ unit, which worked great for two years then died. I wanted to stay in the same eco system since i already had consumables to use… Read more

up, so bought a deebot N10 online through the ecovacs app. Unfortunately the N10 is dying under two years this time, poor suction, lost cant find homebase, maps get skewed, doesnt complete a clean. Sometimes comes out and after 10 mins returns to dock without completing. Replaced, cleaned and maintained consumables on regular basis, but still its no fix.

It cleans well enough, does partially mop the floor, and has reasonable obstacle avoidence. Mapping is good, just remember to keep doors shut of… Read more

rooms you dont want it in (like a bathroom that gets very wet) and it gets confused by floor to ceiling windows, it includes the world outside of the windows, so keep blinds/curtains shut when mapping.

The reservoir is limited, filling every couple of days is getting annoying, and it doesn't always empty the mass of cat hair (we have 2) into the base unit properly. I find we are giving it a good clean every couple of weeks as it gets bunged up with dust and moisture (inevitable with a wet mop and a vacuum combined, probably not unique to this appliance).

Would i recommend it? For the $596 we paid for it, so far its reasonable value. Its definately halved our cleaning, we just use the Dyson hand-held once a week to get to the places it cant. Its not bad, i'd probably buy another when this one needs replacing.

Pretty cool unit once received. The vacuuming does great. We have a large house with two labradors. Good thing they only shed twice a year:… Read more

January through June and again July through December! In other words there is a never ending supply of hair! Only downside is that it took a long time from ordering it to receiving it.